PLEASE HELP!!! American signature foam mattress
| I was gonna buy a new mattress today, but wanted to research it first. I'm looking at the foam mattress by American signature. I have been through three mattress in the last five years and don't want this one to be another mistake. any info on this bed would help before i finance this bedroom set with mattress. Thanks David |
Re: PLEASE HELP!!! American signature foam mattress
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STAY FAR AWAY! I am sure you have already decided upon a mattress but I want to share my experience so that others may avoid the mistake I made. I purchased an American Signature Foam Mattress set in Nover 2008. It was the Delux II set which up to present is listed for $899 through American Furniture & Value City Furniture. At first the set was wonderful. In early October 2010 I noticed there was a dip in the bed. I called Value City Furniture for the warranty. They couldn't get a tech out until mid November. The tech confirmed that the mattress was under warranty and would be replaced. He also confirmed the box spring was still good. By mid-december I still did not have a replacement. When I called they told me it would be another 2 weeks. Late December they delivered the new mattress and took the old one away. The new mattress was awful! I felt lumps inside the bed. Called for the tech to come out thinking maybe it was the box spring, after all the matrtress is supposed to be complete foam. Another month of misery and the tech finally came out mid February. I wait for a new mattress. Nearly another month goes by. I call the Service Center. I am told I need to go in to Value City Furniture in Fairview Heights and pick out a different mattress. I didn't understand why. Supposedly American Signature is remodeling their beds and are not Making the Delux II. I am told that I am being given a credit of up to $758 towards a new mattress. If I chose a pricier mattress I pay the difference. If I choose a less expensive I'm out the credit. Back in the mattress section the have NO foam mattresses for $758 or less. The one mattress set that is being advertised at $899 (the price I paid for my set) can be sold to me, mattress only for $899 because right now they are having a special if you buy the mattress you get the box spring for free. The manager informed me that when the sale is over the set will be $999. I would have had to have coughed up nearly $200 just for the mattress & tax. They had nothing else comprable. So I chose a less expensive mattress set that is much lower quality. Same manufacturer for $699. Then the sales woman tried to sell me the mattress only for the $699 instead of giving me the set.
The bottom line is don't do business with Value City Furniture. They treat you kindly when they sell you something but don't make good on their warranties, nor do they care about customer service. |