Mattress Forum

Which organic latex mattress did you buy from Sam's and what didn't you like about it?  Was it this one?  My concern would be first identifying why it felt uncomfortable so you don't make the same mistake next time at two or three times the price.

Warehouse clubs like Sam's and Costco actually have one of the more reasonable return policies for this type of "personal" product.  If you had been able to transport the mattress back to your local Sam's store and say "refund please" instead of calling and "asking them to take it back" I don't think you would have gone through hell on earth.

We also returned a Night Therapy mattress to Sam's club- big mess. The long and short is they said it would cost too much to send someone out to pick it up, and it obviously cannot fit back in the box it arrived in. So, in the end, they just refunded the $ and left us with the mattress. Sounds nice, but in reality, an extra king sized mattress loitering around my house is the last thing I need. I finally donated it to a homeless shelter who came to pick it up- it was basically brand new- I think we'd slept on it for a few weeks.

While our Sam's experience was not nearly as awful as yours, it sure wasn't pleasant- we went round in circles for weeks and it was a huge pain!

Please take reading comprehension classes. thanks.

nervousbreakdown wrote:

Dallasgirl wrote:

Not pleasant to say the least. As if refunding your money in full somehow makes up for YOU having to dispose of THEIR mattress, that you no longer wanted. If you weren't so nice about it (& such a good person for donating it to charity!) you probably could have played hard ball & made them compensate you, storage/disposal fees, your time etc.

Consumers have RIGHTS!!

I can completely understand your extreme frusration. Take care friend. 

Really? that original poster reply does not indicate one bit that he had attitude when h/she tried to return mattress.

On the other hand I find an extremely frustrated person who was given run-arounds for weeks by Innomax and sams club for trying to return a matttress that never worked for him/her. 

A person who has a medical disability and tried for weeks to get his/her mattress returned. It is disheartning to know how Innomax treated this customer.

On top of that h/she had to contact sams club headquarters and talk to senior executive to get the mattress returned.

And on top of that the harassment by the pickup person. and to feel you are not even safe in your own home.

His/her reply is fully understandable. It is you who is in the wrong.

And then h/she reads a reply that he/she could have just picked up a mattress that alone weighed 146 pounds my god and he/she has disability!

And to assume that s/he would not have thought about it in first place? 

I think you need to apologize to original poster. Have some decency. 

Nerves, I'm no Superman but I have successfully returned items to Sam's Club. Here's a reading comprehension test.  Where did you read that when you need to return a mattress to Sam's Club they dispatch a truck to pick it up at no charge? 

Your original post says nothing about your medical disability but it does state "called sams club.com asked them to take it back."  You proceed to use customer service (and I'm willing to bet your disability) as a sword instead of a shield to plead for special treatment, resulting in a driver from Low-Bid delivery showing up and engaging in apparently unprovoked verbal abuse that caused you to fear for your physical safety. 

To call you pessimistic would be to understate the case by an order of several magnitudes but you realize we can't help you find a better mattress unless you can verbalize what it is you liked or disliked about the latex mattress you tried and returned?  

Hmm again taking shots at a person with medical disability. Trying to provoke. What you need is a class in good manners. 

I was a sams club member too until very recently.

So I know about their return policy. Sams club does send pick up drivers if you ask, in case of mattresses. Like the op says s/he asked. They said yes. S/he called several times. told them about her/his medicaldisability. No result. Its called being played.

Now what is your game in the provokation when you say the op engaged in "unprovoked verbal abuse" with the driver? Were you present there? Are you psychic? 

and you must be a superman to lift 146 lbs alone? hmm.

and who is "we" in your last sentence. It certainly does not include people who are decent.

I guess we're all equal in our online anonymity eh roy1?  Since you're theoretically not disabled perhaps you could benefit from a class in logic. 

If Sam's Clubs policy is to send "pick up drivers" for mattress returns "if you ask" why did nervousbreakdown have to talk to "many supervisors" and ultimately complain to a senior executive just to get something they do for everybody on request?

If we take the OP's original post at face value the "pickup guy" jumped out of his truck shouting and abusing poor Nerves for no apparent reason (unless of course he's paid by the evil Walton family/Koch Brothers corporate cabal to intimidate anyone who dares to exercise their right to return a mattress.)

Speaking of being played, you sound a little intense about the whole episode and the issue of disability.  Are you psychotic nervousbreakdown/roy1?