Mattress Forum

Another foambymail experience
Nov 21, 2008 2:22 PM
chris137
Joined: Nov 21, 2008
Points: 6
I ordered 7 inches of Queen-sized HD36-HQ from foambymail, along with a cover for it, on Nov 10th.  Received it today (Nov 21).  I noticed in the UPS tracking info that it was listed as weighing 45 lbs.  This seemed a little light to me.  Sure enough, when it showed up, I simply weighed the whole box (by placing directly on a bathroom scale, and by holding it while standing on a bathroom scale).  The box (which includes the cover) weighs about 44.2 lbs. 

By my calculations, my mattress should be 5 * 6.666 * 0.583 = 19.43 ft^3.  At 2.8 lb/ft^3, it should weigh around 54.4 lbs.

I still haven't opened the box, and I immediately called customer service.  They said it will weigh more once it was expanded.  I wasn't a physics major, but this seems unlikely to me-- doesn't seem like air should add significant weight.

Anyway, a manager is supposed to call me.  But I'm guessing the box either contains a smaller mattress, or perhaps more likely, something closer in quality to what they advertise their HD36-R foam as (2.0 lb/ft^3).  I don't want to open it yet because it will be hassle to ship back if necessary if I do so.

Just wanted to start a thread to relay my experience as a data point to those considering ordering from foambymail.  I'll update as things progress. Also, if anyone has any suggestions on how I should proceed (other than what I'm already doing), or if you can point out that I'm missing something (calculations are wrong, etc), that would be very helpful.

Thanks.

This message was modified Nov 21, 2008 by chris137
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