Mattress Forum

Dilemma with replacing Sealy Collamore w/a Sealy Embody. Help!
Jan 4, 2011 9:52 AM
tommygun715
Joined: Jan 4, 2011
Points: 7
I am new here so I haven’t had a chance to scan thru the related topics to my question.  I’ll try to be brief and get to my dilemma.  I purchased a Sealy Collamore/Reflexion Euro Plush Latex bed the day after Christmas ’09 from Mattress Giant.  I think buying a bed is more stressful and difficult than buying a car.  But anyway, we thought we really gave a valiant effort in trying out numerous mattresses before deciding on the Sealy latex one.  I think the 20 year warranty offered was a deciding factor because we really didn’t know a lot about latex beds nor did we ever own one before.  The mattress was great for the first 3-4 mos.  It was unbelievable waking up w/no back pain.  But then the sagging started around the 5th– 6thmonth.  As most of you probably know, Mattress Giant has a 90 day trial return policy.  We finally thought we had figured out the mystery in finding the right mattress because there was no need to return this one after 90 days; it felt great! As I mentioned, the sagging started and the back pain soon followed.  By month 8-9, it was so bad, my wife and I would actually drift to the middle during the night while sleeping.  We could hardly get out of bed because of major hip, shoulder and neck pain.  I was not optimistic filing a warranty claim because I figured there was some fine print in the warranty that would void the claim, but I had to try.  This king sized mattress cost $1734, not to mention another $365 for the split box springs, and another $115 for the mattress protector (the protector was mandatory in order for the warranty to be valid.  Grrrr).  But after taking many pictures, and pleading my case in the claim process, I was granted approval of my claim by Sealy thru Mattress Giant (very surprised to say the least).  Here’s my dilemma:  MG will replace my old defective latex mattress for the new Sealy Embody for NO CHARGE.  Otherwise, we would get the $1734 credit toward any other mattress in the store, and have to pay the difference.  I don’t know how that works w/the box spring cuz I think you have to have the box spring that goes w/the mattress otherwise the warranty is invalid.  Obviously I am very skeptical of getting another Sealy latex (Embody line) due to the nightmare with the other mattress.  But for an even exchange, it’s tempting because the Embody ones are more expensive and supposedly they’ve corrected all the problems.  They start at $1999 and go up from there.  We just want to have a mattress that will not give us back pain and a good night’s sleep.  It doesn’t seem like much to ask, but it sure is a trying process.  I know the Embody line is relatively new, but is there anyone out there that can provide any info on these beds?  Do you like/dislike them?  What are the odds it will sag like the other one?  What is a better mattress?  Thank you all!
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