Flobed - a big disappointment so far - or maybe not!
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After 3 weeks, the bed finally arrived today. I was looking forward to it and decided to take photos as I set it up and post them here - as someone else had done on this forum with a different brand of bed. I found those photos very helpful. So I photographed each step and finally got to the big OOPS. The bag that was labeled "convolute comfort pad" was really another core and covered only half the bed. I realize mistakes happen and I called Flobed. They said I could sleep on it anyway and they would ship a replacement today - Tuesday. I confirmed online that it did ship but t is not scheduled to arrive until next Tuesday - is this the best they can do? Couldn't they come up with a shipping method that guaranteed delivery by the weekend? Again, I realize mistakes do happen but I feel, under the circumstances, they could have worked a little harder to get the replacement here faster. I sent them a complaint e-mail. Will call them on Friday if they don't reply. I would say their customer service is pretty disappointing at this stage. I'll keep you posted on further developments - if they make things riight, I will be sure to post the positives. I'll try to post the photos tomorrow of what they have sent so far. Now it's time to go test the bed from this company that so many people rave about. This message was modified Feb 4, 2009 by BobJ
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Re: Flobed - a big disappointment so far - or maybe not!
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BobJ wrote: Problem solved. Either it was Flickr or my own stupidity on how to use that site. I posted the pics to Photobucket and was able to easily add them to the post Thanks all of you who offered advice. Much appreciated. I think maybe Flickr does not allow you to "hotlink" to their site. |