Mattress Forum

1) I like the cover of the Flobed vs the Sleepez.  The Flobed cover is soft knit cotton with wool batting, and the Sleepez is a cotton/rayon and wool - I don't like the look of it on the webiste.  It looks shiny and satiny like traditional mattress covers.

2) no matter what people *say* about what the Sleepez guys say on the phone about exchanges, I always go by what is in writing, and the written exchange policy on the Flobeds site is much more generous than what is stated in writing on the Sleepez site.  Sleepez could probably increase their business if they were to say on the website what they are telling people on the phone.

3) The Sleepez return policy is less generous than Flobeds.  Sleepez gives a 60 day return policy, less a 15% restocking fee and less shipping and handling.  Flobeds gives a full 90 trial period during which you can exchange unlimited layers or return the entire bed for a refund. No restocking fee.

4) Flobeds sources their latex from LI.  Sleepez sources their latex from several places, LI and others.  After doing my research, I knew I wanted my latex to be from LI, I trusted it as a quality brand of latex.

I don't know whether any of these issues is significant in and of themselves, but taken together, that's why I spent the extra money on the Flobed.  It's difficult to judge when making an internet purchase what is going to work, and the extra assurances built into the Flobed sales model tipped me over to Flobeds.

I don't think I've heard anyone say anything negative about Sleepez though - if you feel comfortable with your purchase of a latex mattress, they might be a great choice for you.

Isn't Savy Rest expensive too?  They don't take returns at all, just exchanges.  I think you have to pay shipping too.

We are having a tough time getting our mattress just right and without the generous exchange policy we'd be in trouble.  Dave even made a customized Vzone for my tricky back that put the firmest section in exactly the "wrong" place, and that seems to be doing the trick.  We're not at the end of the trial period yet and my husband still isn't satisfied with his side, but we certainly did make the choice that was right for us.

Linda

Return policies, as I understand them:

1) Saavy Rest - no returns

2) Sleepez - 60 day comfort guarantee, returns accepted with a 15% restocking fee, less shipping and handling.  Layer exchanges:  Website says one exchange, on the phone they say they will do more than one.

3) Flobeds - 90 day comforta guarantee, returns accepted without a restocking fee, less shipping and handleing.  Layer exchanges: unlimited exchanges within 90 days. 

Flobeds is best for people who have a hard time finding just the right combination of foam, and maybe also for those - like my wife and I - who may find they just don't like the feel of an all-foam bed without springs. So with flobeds, you return it, you get most of your money back, and that's that.

With SleepEZ you'd have to pay - if I am not mistaken - the shipping and handling back to them AND a 15% restocking fee, so that's pretty steep.

And - at least in writing - you get less "adjustments", less layer exchanges to try to make it work before you give up.

So, as I see it, if you are SURE you want a latex mattress and you are SURE you can make it work with 1 or 2 exchanges of layers, then okay, save some bucks and go with SleepEZ. But if you've never slept on latex before, and especially if you have sleep issues or mattress issues, then probably flobeds is what I would recommend.

Both are good companies who make good mattresses, so it's really about what you get for the money and if you need those exchanges and return privileges or not.

I was impressed with Flobeds because after we tried a few exchanges and slept on the mattress nearly 90 days, they gave us NO grief about returning it for a refund.

I was impressed with SleepEZ because I ordered a couple latex layers from them and someone in the warehouse (I assume) sent me some latex that was in bad shape and shouldn't have been shipped. So as soon as I complained about it (with photos) Sean called me himself and apologized and made me a more-than-fair adjustment to the deal.

Leo,

My wife and I were fortunate enough to find a shop that sold Savvy Rest mattresses here in Jersey. We laid on the Organic Serenity Queen size mattress for about 15 minutes. It had a removable topper (available at an extra cost) which we did not like at all. So we removed the topper and tried the mattress with three Dunlop layers in the casing. We were pretty pleased with how the Dunlop felt. I'm about 210 pounds and my wife is about 125; we both liked it configured with the bottom and middle layers at Firm and the top layer as a Medium. (The shop owner was gracious, too). Such a set-up costs 2k and includes shipping. Unfortunately, 7% sales tax in Jersey tacks on another $140. The case itself is composed of organic cotton and organic wool and it is clearly a quality piece. The top of the case zips off completely and uses a heavy duty zipper

They do not offer a refund. You can exchange the pieces as many times as you'd like in a 90 day period. Unfortunately, they provide the shipping labels back and forth but round trip shipping for a queen size layer is a whopping $170 (!). Overall, we were very pleased with the feel of the mattress. However, I'm aware the comfort could change drastically after sleeping on the mattress for a prolong period of time. This is clearly a quality product but their exchange policy was a deal breaker.

I would also like to add...(and I haven't had a chance to post my final reviews of my FloBeds purchase as I have been slow at making the changes I needed (and busy at work!) but have been busy tweaking my mattress finally for the past few weeks and will provide that input shortly) ....but there just aren't enough exemplary words that I can say about the service I received from Dave at FloBeds.  I have made several exchanges, and without putting him on the hook here , all I will say is that Dave has been more than generous with shipping charges, requirements, deadlines, etc. I got caught up in some personal matters and was behind on working on my mattress but worried about the approaching deadline and Dave has repeatedly assured me that I did not need to worry and I believe him.  I am in sales myself and I have NOT seen this kind of customer service in many many years if ever at all.  I don't even think my own company (the one I work for, not one that I own! LOL) provides it....so I personally, believe that the extra money spent for piece of mind, the extra time for trial, the lack of restocking fees, etc. more than pays for itself.

Also, I agree with Kimberly and Inkholder below...the mattress cover fabric is beautiful and luxurious and Dave also made me a custom VZone (which is why it has taken be longer to figure things out) and I have to say (Ok, here's my quick review!), I do believe I got it right at last and I am just LOVING my Flobed!

By the way, I don't know how SleepEZ does this..but on the FloBeds site you create an account online and can always check the status of your zones and/or orders.  Also, immediately after placing an order or asking for a zone change, you get an email confirmation of your order and another one with the UPS tracking information the day it is shipped.  Every time...like clockwork!  You never have to call and check status. But if you forgot some detail, you can check on line for the information.

Good luck!

When I needed headboard brackets since I was having my Wesley Allen headboard delivered in 2007, Dewey had it sent overnight with no shipping charge just so the store that was delivering my bedroom furniture would be able to install the headboard for me.  Dave and Dewey seem to love their jobs and enjoy trying to have each one of their customers satisfied and sleeping well from my experience. I am glad I went with FloBeds that was highly recommended by two of my clients when I needed a new bed that I was not allergic to since I had a problem with a new conventional bed from a store and had to return it. 

Does Flobeds discount returned items when they are put back for resale?

You are sold only all new latex cores but the exchanges have a cleaning process (mentioned in the other post about this) and exchanges of latex cores barely used but returned due to the firmness exchange.  The latex cores sit under the topper under the zippered cover and are never lied on directly and most people do not keep them very long when they are making a decision if the bed is too firm or too soft. 

Yes, we ended up with firmer layers than recommended by the FloBeds Firmness Advisor and FloBeds themselves.  Funny thing is, after a bunch of tweaking, I ended up with exactly what I always wanted...which was a very firm mattress with a soft top layer (VZone plus convoluted).  My husband's mattress was right on the mark, however. Telling you what we got really doesn't help you unless you are similar in size/height/weight, etc. and have the same issues though.  My best advice is to go with your instincts and if in doubt, go firmer rather than less firm.  I can say that we both have XF bottom layers and I think it makes a good foundation for whatever you build on top of it, whether you like firm or soft unless you like a really soft mattress.   When we first started we had the XF on top (my husband's doing!)  ...and that was wobbly.  Good luck!

I dont know where you got your information, but I got mine here, which shows a 90 day return, no restocking fee, and a 90 day comfort gurantee.  This is right from their website, and I just ordered a 13000 series last night.

http://www.sleepez.com/warranty.htm

The Sleep EZ warranty is 20 years, 10 non prorated and 10 prorated.  Are you all reading from a different website than me?  And the Sleep  EZ cover does zip off completely.  It comes that way in the package. 

http://www.sleepez.com/warranty.htm

 

PLamarine,

A lot of the postings made about the differences may be based on prior information as not everyone is checking the SleepEZ site regularly.  I've noticed that as more and more comparisons/comments between the two are posted here on the forum, SleepEZ has changed their policy to stay competitive with FloBeds.  However, if you check their return policy today on their site, you will see that they will charge you for exchanging second and subsequent layers.  Not a restocking fee, but full payment for those layers.  FloBeds does not charge at all for any layer exchanges.  And if you read the blogs through, you will have seen that a lot of people here have spent a lot of time exchanging their layers and purchasing new ones to get that "perfect" bed. So, that difference between the two still remains the same today and is why a lot of people here are big FloBeds fans.

I've had my bed for 9-10 months and I'm still happy with it. I did have to go quite a bit firmer than their website "firmness adviser" recommended, and even firmer than they originally recommended. But my husband's side worked right away with what they recommended (and maybe even what the "firmness adviser" said, but I'm not remembering).  It seems like from posts on this forum that, even if you're lightweight and like a soft bed, the really soft talalay set-ups end up not working for many. Maybe cause talalay is so springy.

All the specs of what I got and lots of other related miscellaneous info is in my previous posts, so if interested, you can do a search under my name.

Good luck!

I see.  But I guess it's good to know that their "unofficial" policy is to replace subsequent layers just for the shipping cost.

 

This has been my own quandry. After having seen some Dunlop, I think I prefer it over the Talalay. I'll probably end up going with a DIY combination from different sources because of that.

http://www.samsclub.com/shopping/navigate.do?dest=5&item=457139&pCatg=6805

Latexco:

http://www.latexco.com/home/

SleepEZ: 90 day guarantee: for queen mattress w/split layers can exchange TWO layers at $30 shipping each. After that you pay full shipping for each layer. After 90 days you pay full price.

Flobeds: Goldilocks guarantee: from Day 1 to 5 years after purchase, you buy a new layer for $75. NO unlimitd exchanges.

To me the flobeds guarantee does NOT seem this liberal one as previously discussed and appreciated. I guess i feel this doens't "justify" the price difference now, unless i'm totally missing something

I agree and have one too and would miss the convoluted topper since I am a side sleeper and the top layer in the Sleepez is not soft enough for me.  I actually tried putting my 2" "soft" layer from Sleepez in place of my 2" convoluted layer, and it was firmer and too firm for my shoulder.  On Sleepez's site, it indicates that their "soft" is 22-24 ILD.  You might be able to get Sleepez to give you a 19 ILD top 2 or 3 inches in their top layer but otherwise, you might have to add a topper.  That's just my one cent.

A convoluted layer of the same ILD will feel softer since there will be more air and less material in the topper of the same depth.   So, for example it may actualy feel like a 14 ILD or lower if there are any lower.  I don't know the exact correlation but it will provide more cushion than a non-convoluted layer.  You could probably buy a 2" 14 ILD and it might feel about the same but the price is likely to be higher.  Some companies do use a lower ILD (Custom Sleep Design, I believe) but the cost is probably higher.  I think most of the convoluted layers are 2" that I have seen advertised or used.  I know that Flobeds uses them as does Original Mattress Factory (in their Latex line).  I don't know that it's better.  It's just that side sleepers generally need a little more cushion on top because their weight is more concentrated on 2 smaller body areas (most weight concentrated on one shoulder and hip) than a back or stomach sleeper (numerous body parts).  You need to find the right balance of support and cushion to be comfortable.  You are looking for support to keep your spine straight (or you will likely have back pain) but soft enough that you don't get sore or parts of your body start falling asleep.  Think of it as trying to sleep on the floor vs in a hammock.  Those are 2 extremes (maybe there are better examples). 

As I read it, your current bed topper is too soft because your mattress below it is shot, offering poor support.

As I see it, the convoluted layer is just a choice for the top comfort layer, and is not particularly better for side sleepers although it may help their cause by being spacially less dense and hence more receptive to hip and shoulder plunge, required for the spine to become level.

The convoluted layer facing up would tend to contour more readily to the side sleeper's most contoured side.  Also, the convoluted surface would tend to allow more ventilation beneath the mattress cover than a flat surface, which is most desirable at the Latex/body interface.

As was pointed out above, a convoluted layer would tend to be softer than a normal layer of the same thickness and ILD rating, because it is spacially less dense.  One might suppose that you could therefore use a convoluted layer with a higher ILD rating/firmness to achieve equivalent softness to a normal later.  A minor advantage to this could be increased longevity since softer Latex foam rubber is said to wear out sooner.

Given that a 2" comfort layer on a ~6" core layer is the bare minimum, a 2" convoluted comfort layer that is spacially less dense than a normal 2" comfort layer is not the only comfort layer in the mattress... it must work progressively in concert with the next layer down.  So, I would see the mattress as having a 2x3" core layer and 1x3" plus 1x2" comfort layer.  Zoning the 3" comfort layer could be ideal, if you can get it right.

GK

Exactly right!

thanks for the info on layers. Very helpful. I'll keep in mind that I may need to add another layer or switch out the top layer (pretty much going with Sleep EZ)

crock wrote:

Yah I agree about sales, but i very much dislike their 100 day guarantee and having to buy a new layer for $75 instead of switching out.. just my feeling.