Mattress Forum

My husband and I bought a new bed last week and it came on Saturday. We were very excited about the bed as when we layed on it at the store it was very comfy and we were happy straight away. When it arrived we didn't hesitate to have our old one taken away. We were not really unhappy with our old one but it was my husband before we were married so he had had it for about 15 years. We thought we would treat ourselvs to a new bed! When it was all set up and we layed on it it felt much firmer than in the store and we puzzled over this checked the lable and it was what it said on the order form. We slept on it that night and in the morning I was in terrible pain in my lower back nothing I had felt before. We immediately decided to go back to the store and check out the bed we had tried. We were told it would not feel like the one in the store and that one was 'Broken in'. I was surprised to learn that what you triy in the store is not what you get when the new one arrives at your home. We were told what to look for to make sure our bed wasn't labled wrong we went home and it wasn't. I called the store to see what had happened to our old bed to be told it was given to charity they don't store them. Too bad as  want our old bed back, mistake to have it taken away for sure! Anyways we were told it would take time to get use to the new mattress but as I write this I am in such pain in my back that I dread going to bed tonight !!! I am even feeling depressed, my mood is not good at all and I am in pain.  I am not sure how long I should put up with this and I have no idea I would be happy with the next purchase .We have a comfort guarentee up to 60 days, one exchange. I am told be be patient and wait a while but I don't know how long I can put up with the pain and no idea it it will get better. I almost feel I will have to sleep on our couch as I know I feel a little better on there than the new bed.  The new bed is a P/P Canva Queen mattress Brand is sealy. It's got a pillow top. It's not really firm but it's not as soft as we expected from what we layed on in the store. I don't know what to do now, just keep hoping the pain goes away? Start looking for a new mattress, what firmness? Any help, support and advice really needed from somoene beeen throug this and any experts. I need my sleep to funtion properly and the pain is horrible. My husband is fine on the mattress he likes it but agrees it's not like what we tried at the store. No idea if it was even if i would not have pain. Sadly missing my old mattress, a treat for us turned into a disaster for me :( So sad!