Our Hastens Experience
Mar 24, 2008 11:43 AM
Joined: Mar 23, 2008
Points: 17
I have not been on here in some time, but I used to be a regular poster. 15 months ago my wife and I purchased a Hastens Excelsior in medium. It was by far the best bed we have ever slept in bar none. We have taken very good care of our investment. But something has gone wrong, and the bed has developed a slight hammocking effect that is problematic. The Hastens company was very quick to respond, and sent a company rep immediately. We live in New York City. Within days they determined that something unusual has gone wrong with the springs and have ordered us a brand new mattress. The price has gone up and they are not charging us the difference. We tested the new ones and to me they are even better than the one we had. The sides have been reinforced, and they are amazingly comfortable. I am amazed at the level of service we have received from the Hastens company. They insist that this problem is very rare and I believe it.  I have friends who own this bed and they report no such problem. I have not lost faith in the Hastens product. Their commitment to satisfaction shows me just what kind of company this is. Even Rolls Royce or Ferrari produce a lemon occasionally.

There has been a lot of talk about Hastens here lately. Unless you have owned or experienced this bed it is quite ridiculous to comment on it. So much has been said about how overrated Hastens is. How poorly they are made. How they are not worth the money. So many negative comments. But few of the negative comments seem to come from Hastens owners. Yes, this bed is expensive. It is not for everyone. I know I am fortunate to be able to have one.  I find much of the negativity about this bed to be unfounded and a bit ignorant. Unless you own one you just don't know. And this is coming from someone who just had a problem with one. That is how much I love and believe in this bed. There is nothing like a Hastens in my opinion, and they are worth every penny. And I know many agree with me.

Re: Our Hastens Experience
Reply #1 Mar 24, 2008 1:50 PM
Joined: Nov 15, 2007
Points: 157
What was your old username so people can read about your initial reviews in the old forum archives?
Re: Our Hastens Experience
Reply #2 Mar 24, 2008 2:29 PM
Joined: Mar 23, 2008
Points: 17
My old user name was sleeptight,same as it is now. But if you are inactive for a period all your posts get changed to "admin". I do have a review under Hastens Excelsior on here. But the user name says Admin.
Re: Our Hastens Experience
Reply #3 Mar 24, 2008 2:40 PM
Joined: Aug 31, 2007
Points: 793
When the new forum was set up and reviews were transferred over to the new forum from the old archived forum, everything from the old forum became reviewed by Admin and only new reviews get the person's user ID due to a program problem we were told.
Re: Our Hastens Experience
Reply #4 Mar 24, 2008 2:42 PM
Joined: Mar 23, 2008
Points: 17
Here is a link to my old Excelsior review. It is the first one from Feb 2.

http://www.whatsthebest-mattress.com/reviews/r756.html

This message was modified Mar 24, 2008 by sleeptight
Re: Our Hastens Experience
Reply #5 Mar 24, 2008 4:55 PM
Joined: Sep 22, 2007
Points: 38
Well..thanks for the input. I'm seriously considering to buy a Superia in medium confort. The "considering " factor is the feeling that Hastens feels to me too much like a Rolex watch,that means you're are paying more the name than the actual quality.
And,like a Rolex,makes you go like " yes,look at my wrist.."....." yes..i've dropped 7000 Euro on a mattress.."..but that's actually the least of my concern.
Re: Our Hastens Experience
Reply #6 Mar 24, 2008 5:22 PM
Joined: Mar 23, 2008
Points: 17
Need4sleep,

What makes you think Rolex is all show and no substance? I am a bit of a watch collector, and I am wearing a Rolex as I type this. It is one of the best watches in my  collection. And it is quite understated. Rolex is one of the few manufacturers who still make all their own movements in house. It is all about the quality. I look at hastens in much the same way. It is true that many expensive products are not worthy of their reputation. It is up to the consumer to educate themselves.

This message was modified Mar 24, 2008 by sleeptight
Re: Our Hastens Experience
Reply #7 Mar 24, 2008 5:33 PM
Joined: Sep 6, 2007
Points: 142
Sleeptight,

Yeah, I remember your posts because I used to be a 'regular' but haven't posted here in a long time until a couple of days ago.  (Refer to my post, in the end I'm very happy with my current bed with the topper configuration I'm using).

Can I be honest here?   Look, I'd be pretty surprised if Hastens did not respond by giving you a new mattress, but quick.  The bed is astronomically expensive and if a problem arises, since they don't do returns I would expect nothing less than A-1 service  I'd be much more surprised if you told me you got great service from one of the "S" companies since everyone knows that there have been problems with used and soiled mattresse being sold as "new," and there has been much negative press.

However, I totally disagree with you that you cannot comment on Hastens unless you have owned one.  The new reinforced sides on the newer versions of Hastens will probably work out great for you because they do make the bed slightly firmer, and less of a chance of the slight hammocking effect you were having.   But because of my severe scoliosis, my back is very hypersensitive to even the slightest change in feel.  When I went back and tried the Excelsior, and even the 2000T in the store, I noticed a definite firmer feeling that to my back just wasn't the same.  I actually like the older Excelsior better.  In fact, they still were making the Naturally and Excel with the un-reinforced sides and I had considered those as alternates, because I actually felt more comfortable in the cheaper Hastens than the luxury ones.

But I also noticed another negative when I was in the store (and I went to both stores in Manhattan and the same thing happened).   Every time I went to try out a Hastens bed, I went in the late fall and winter and wore long sleeves and pants.  The last two times I went I had shorts and short sleeves on.  After lying on the beds for only 15 minutes, I began to feel very itchy.  I believe it may have been the wool (not the horsehair) that is in the topper and I may have an allergy to it.  And it wasn't the cotton because I sleep on cotton sheets and have no problem with them, so I'm betting it's the wool.  The point is, I don't own the bed but I did have this skin irritation and reaction just by trying it out with short sleeves.   Likewise, I would advise anyone thinking of buying a bed where wool is a main component to try it out as I did.

When you sleep on it, you have the sheet and possibly a mattres pad on the bed, so your skin doesn't touch the wool directly.  However, it is not a chance I personally would take, seeing how badly my skin reacted.  No rash, but just itching and irritation. 

I am glad they replaced your mattress and I truly believe that in your case the reinforced sides will be excellent.  I remember asking the sales manager in the Soho store about it, and she even explained to me that it was to sort of "firm up" the bed a bit, and pull all the materials together.  I'll bet for most people it will be an improvement.  

The only other thing I notice is that everyone who owns a Hastens and comes to the forum seems to have a need to convince everyone else what an excellent product it is.  I don't think people need convincing and I don't recall anyone ever questioning the quality of construction.   Only the pricetag ladies, only the pricetag... 

Best of luck...

Bonnie

Re: Our Hastens Experience
Reply #8 Mar 24, 2008 5:49 PM
Joined: Sep 6, 2007
Points: 142
Sleeptight,

You own a Rolex too?  Heck, may I ask what you do for a living?  Ok, it's a personal question.  Sounds good whatever it is... 

Anyway, I re-read your post on Hastens and I've been thinking, unless you really love your job or if you are retired you ought to consider working for the Hastens company in sales.  I'm not kidding.   With all the enthusiasm you have for the product I have a feeling you'd really be great at it.   That's half the success in sales, enthusiasm and a strong belief in your product line.  My guess is though you're financially independent.  Keep in mind though, that with the stock market the way it's been and the credit crunch...especially in these times...alot of people are not well-off and for them Hastens is not going to happen.

Take care,

Bonnie

Re: Our Hastens Experience
Reply #9 Mar 24, 2008 5:52 PM
Joined: Mar 23, 2008
Points: 17
I remember you too Bonnie. I hope all is well.

I am surprised to hear that you felt the new Hastens were firmer than the old ones. I thought they were about the same. The spring tension is the same,which is what ultimately determines firmness. In fact we had a medium,which we feel is a bit soft for us. On the new ones we chose a firm model. It seemed like a better fit for us.

Would one say a Ferrari is expensive? How about an Aston Martin? A meal at Per Se in manhattan? A Jaeger LeCoultre watch perhaps? These are all very expensive items,and not for everyone. But to me they are NOT overrated or over priced. They are superior luxury items for the fortunate minority who can afford them. I recognize that this does not include everyone. Hastens to me falls into the same category. I am tired of people who cannot or will not purchase a Hastens saying I am crazy or foolish for buying one. At the same time saying how overrated they are. That has happened too often here. You can compare a Ford to a Rolls Royce, and you can compare a Sealy to a Hastens(or other superior brands for that matter). I believe in quality, and I always buy the best I can afford. Considering how important sleep is to our lives, how could one not get the best bed they can afford? To me it is one of the most important purchases we can ever make.

Re: Our Hastens Experience
Reply #10 Mar 24, 2008 6:01 PM
Joined: Mar 23, 2008
Points: 17
I am in the Restaurant business in Manhattan Bonnie. I've worked too hard and been too successful to be a salesperson for Hastens.  I have much more passion for food than I do beds anyway Bonnie. But a nice observation. Thanks.
Re: Our Hastens Experience
Reply #11 Mar 24, 2008 8:55 PM
Joined: Sep 10, 2007
Points: 395
"Would one say a Ferrari is expensive? How about an Aston Martin? A meal at Per Se in manhattan? A Jaeger LeCoultre watch perhaps? These are all very expensive items,and not for everyone. But to me they are NOT overrated or over priced. They are superior luxury items for the fortunate minority who can afford them. I recognize that this does not include everyone. Hastens to me falls into the same category. I am tired of people who cannot or will not purchase a Hastens saying I am crazy or foolish for buying one. At the same time saying how overrated they are. That has happened too often here. You can compare a Ford to a Rolls Royce, and you can compare a Sealy to a Hastens(or other superior brands for that matter). I believe in quality, and I always buy the best I can afford. Considering how important sleep is to our lives, how could one not get the best bed they can afford? To me it is one of the most important purchases we can ever make."


Time to put on the hip boots. I know a sales pitch when I smell one.
Re: Our Hastens Experience
Reply #12 Mar 25, 2008 5:39 AM
Joined: Sep 22, 2007
Points: 38
sleeptight wrote:
Need4sleep,

What makes you think Rolex is all show and no substance? I am a bit of a watch collector, and I am wearing a Rolex as I type this. It is one of the best watches in my  collection. And it is quite understated. Rolex is one of the few manufacturers who still make all their own movements in house. It is all about the quality. I look at hastens in much the same way. It is true that many expensive products are not worthy of their reputation. It is up to the consumer to educate themselves.


You need to do better search. Rolex has movements built in China,with superior materials of course,but still made in China. They tell you they take one year to build one,that's a total lie. Rolex also manage a fake/replicas undermarket,it's a known fact. I used to have a very nice Datejust with roman numbers,very nice..very overrated. Useful to be noticed by hookers in Las Vegas.  That's why It is hard to me to look at Hastens in the same way,even if i would have no problem in affording one. 6 months ago I've spent about 1000 Euro on a Sealy mattress that in the USA market would'nt even be used as a dog mattress and I'm perfectly happy with that (until it hammock)

This message was modified Mar 25, 2008 by Need4sleep
Re: Our Hastens Experience
Reply #13 Mar 25, 2008 10:19 AM
Joined: Mar 23, 2008
Points: 17
Then you should not buy a Rolex Need4sleep. You clearly have all the information you require.
Re: Our Hastens Experience
Reply #14 Mar 25, 2008 10:20 AM
Joined: Mar 23, 2008
Points: 17
Sales Pitch??? Give me a break.
Re: Our Hastens Experience
Reply #15 Mar 25, 2008 8:54 PM
Joined: Sep 10, 2007
Points: 395
"15 months ago my wife and I purchased a Hastens Excelsior. It was by far the best bed we have ever slept in bar none. We have taken very good care of our investment. But something has gone wrong, and the bed has developed a slight hammocking effect that is problematic. [S]omething unusual has gone wrong with the springs and have ordered us a brand new mattress. The price has gone up and they are not charging us the difference. We tested the new ones and to me they are even better than the one we had. The sides have been reinforced."

What's wrong with this picture? The best bed ever, well taken care of, develops an "extremely rare" problem, and is quickly replaced by a new one, which just happens to now have reinforced sides, which makes it even better than the best bed ever.

And BTW, IMO a Rolex is a huge waste of money. I had a nice one, a "family" piece, and it was a beautiful, "impressive" (if you're into that), but otherwise just a somewhat fragile, overpriced, not overly accurate timepiece, which required an expensive cleaning every couple of years. I put the money to better use. Life is too short to be overly attached to your possessions.
Re: Our Hastens Experience
Reply #16 Mar 26, 2008 9:26 AM
Joined: Mar 23, 2008
Points: 17
MCC,

Clearly your financial situation does not afford you the luxury of owning a Hastens or a Rolex. But please do not berate those who can. It is not appreciated.  Life is also too short to hang out on a mattress forum. 383 posts MCC?  WOW.  Now that must have taken some time. Sleeptight over and out!!!!!!!! 

This message was modified Mar 26, 2008 by sleeptight
Re: Our Hastens Experience
Reply #17 Mar 26, 2008 10:06 AM
Location: NC
Joined: Feb 21, 2008
Points: 72
"Life is also too short to hang out on a mattress forum. 383 posts MCC?  WOW.  Now that must have taken some time."

Sleeptight,

Mccldwll's comments may lack some tact, but he has probably helped hundreds of people over the years he's been posting. Who knows how many have read his posts on this and the original forum and learned exactly what they needed to get a good  night's rest and  now have an improved quality of life as a result. Those who post their experiences here as well as answer other people's questions do more good than you or any of us can realize. They choose to take their time (a valuable commodity) to educate and help others and they're to be commended.

Re: Our Hastens Experience
Reply #18 Mar 26, 2008 10:38 AM
Joined: Mar 23, 2008
Points: 17
I can appreciate that Sasha. And I used to be and would like to be a valuable contributor. But every forum has one loud mouth who has been around for awhile and thinks they own the forum. They are almost always sarcastic with an acid tongue. On this board it is Mccldwll. His tact is not acceptable, and I am sick and tired of it. So as a result I am leaving, which is a shame. It's a good forum. Maybe the moderators can learn something here. No doubt he'll be on here soon defending himself and saying what a fool I am and good riddance. That would be text book. Too bad I won't be here to read it. Best of luck to everyone.
This message was modified Mar 26, 2008 by sleeptight
Re: Our Hastens Experience
Reply #19 Mar 26, 2008 2:17 PM
Joined: Sep 10, 2007
Points: 395
Sorry you're missing this, but nobody is a fool for buying whatever is necessary to get a good night's sleep. And I'm sure that for some, that means a Hastens; but for most, a Hastens isn't necessary, and perhaps not even the best choice. Most here didn't just fall off turnip trucks and your pitch appears all too familiar. I've also heard it used with vacuums, air purifiers, cars (safety), tires (safety), and cookware:
"I believe in quality, and I always buy the best I can afford. Considering how important sleep is to our lives, how could one not get the best bed they can afford? To me it is one of the most important purchases we can ever make."

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