| Do not buy your mattress from overnightmattress.com. They do not ship as they tell you they will. We ordered our mattress on 7/10/11 and still don't have it. (OVERNIGHT MATTRESS.COM) Can't ever reach them. We have no tracking number. We have also contacted the BBB in Johnson City Tennessee to report them. Wondering if we will ever get our mattresses, and what they will be like when we get them. Though I would help someone out and tell them not to buy from them! |
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We received the mattress via UPS on a Friday, one week after the order was placed. It came in 2 boxes, one of which was just about destroyed. However, the plastic wrapped around the mattress was still intact and no damage. The base foam came installed in the mattress cover and vacuum packed while rolled. The toppers came separate and in their own cases. There was absolutely no smell that I could detect from any of the components. The cover seems of very high quality, however there was some discoloring on the inside. It appears the cover was stored for an extended period of time exposed to a light source the discolored it. I didn't see any of this on the outside of the cover, but the discoloring on the inside was significant. The memory foam topper was also significantly discolored around the outside. If I were to guess, I would have thought these components were several years old, maybe even a decade? I found the discoloring annoying, but went ahead and put the mattress together to try it out. Unfortunately, the platform was not delivered with the mattress, so we had to put it on the floor. My side (9" of 32 ILD M grade topped by 3" of 28 ILD latex) was plenty firm for my tastes. However, it sleeps well and cool. I wake up with no aches or pains (but that's typical for me). My wife's side (9" of 32 ILD M grade topped by 3" of 3 lb memory foam) is softer and has a different feel to it. She likes the feel of it, it sleeps much warmer (which is good for her), but she does wake up with a bit of a back ache (which is typical for her). So, I decided the order has been hosed up because there is no platform. I called and called.....no answer....straight to voicemail. Tried to push the button for new sales....nothing. Very annoying. So I sent an email message and the next day a get a response with a new FedEx tracking number (the original one never worked). The platform was delivered on a Tuesday (11 days from the order date). It was in good shape and had a Tencel cover to match the mattress....nice attention to detail in my opinion. The quilted cover does a super job of hiding the seam between the latex and the memory foam. The overall quality seems very good to me. We are considering adding 1" of soft latex across the whole bed since both sides seem to feel like the toppers are not really think enough. We could also try putting that latex layer on the very top. If you are looking for good customer service, these guys will probably disappoint you. If you are looking for an economical way to make a split king with high quality components, they are worth a look. I couldn't find a more economical way to go unless I was willing to forego the ability to swap out comfort layers during the trial period. My 2 cents.....your milage may vary! |