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The problem I have with the warranty is that you are led to believe the mattress will last 20 years. However, the bed softens over time and becomes saggy in the spots where you sleep. It can become so bad you can have major back pain and need a new mattress In order to get a replacement from tempurpedic it has to sag more than 3/4" when no one is on it. This is impossible to show since it springs back to its original position.Initially you may love this bed and then it needs to be replaced say maybe within a year! The only way your tempupedic mattress will last 20 years is if you aren't sleeping on it. And I have no idea how to get a replacement if the "only" problem is that the mattress is so soft it no longer offers any support.. This message was modified Nov 29, 2011 by roy1
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VERY good to know!!!!! This is my problem with pretty much all mattresses to date- except for my old school super firm flippable ones. They all start out great and then soften way too much within months and my back hurts. :( |
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what is the point of buying a tempurpedic mattress then? If it get so soft that I will just sink in and then it all comes back when I am not on the bed, tempurpedic warranty is useless, isn't it. will it get soft in parts where a person weighs the most like the hips and buttocks? And when it does gets soft then I will sink and it will have less support in those parts and then I will get pain then isn't it? . Big mystery here. I wonder why they are so popular then? |
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What a bunch of bull. I know of no one who has had the problems you describe. I know people who have had them for a dozen years or more, who say they are like new. Not small people either. Sounds like you have a comfort issue. Have you thought memory foam isn't for you? 3/4" isn't much of an impression. Do you expect it to never soften? Do you expect it to be like the day you bought it in 5 or 10 years? Do you expect it to cure back problems that require surgery? Sounds like your sales person pitched you a miracle product that will last you the rest of your life and never wear out (And you fell for it). I think you will be disappointed with any mattress you buy within a year. Might as well buy the cheapest one and replace it every year. Check your foundation or frame before blaming the mattress. Put it on the floor and lay on it for a night. Have you thought about buying the firmest mattress available and putting toppers on it? Replace them when they sag? All foam softens. Plywood will remain firm and like new after a year. Not very comfortable however. |
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3/4 inch is not much of a sag? Really? try standing oin that sag and your foot will dip to the floor! or the foundation! And then tempurpedic will tell you to measure the dip but there won't be any as the foam will spring back to its original position as soon as you are off the mattress! how is that for a 20 year warranty? Read budgy's post where he opened a tempurpedic mattress and saw the mush. |
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roy1 wrote: The problem I have with the warranty is that you are led to believe the mattress will last 20 years. However, the bed softens over time and becomes saggy in the spots where you sleep. It can become so bad you can have major back pain and need a new mattress In order to get a replacement from tempurpedic it has to sag more than 3/4" when no one is on it. This is impossible to show since it springs back to its original position.Initially you may love this bed and then it needs to be replaced say maybe within a year! The only way your tempupedic mattress will last 20 years is if you aren't sleeping on it. And I have no idea how to get a replacement if the "only" problem is that the mattress is so soft it no longer offers any support.. ------------------------------------ Can we at least get a link to Budgy's post? - fyi, roy1 does NOT have a review posted for any Tempurpedic mattress. My review is under TP Cloud Supreme.- Roy1, Do you care to tell us which model(s) of Tempurpedic you owned, purchase date and when these bed problems started occuring? I asked you this in another thread, and I don't believe you responsed. You are making claims about a major product. I think you need to back up your claims. People, don't just buy claims without questioning the originator! I can back up my experience so far because my TP Cloud twin XL was purchased from Sleep Train Union City, CA Sep 10, 2011 and, I don't have years on it, but so far, so good. Other thing I dislike is when refer to Tempurpedic as 'this bed'. What bed? Tempurpedic makes (made) like 20 different models! They're all somewhat different,. I had a Tempurpedic Symphony pillow over 3 years before buying this Cloud. That pillow was exactly like the day I bought it after that time. ------------------------------------ The plain and simple difference I saw between an $1100 Stearns and Foster twinXL and Cloud twin XL was this - Stearns and Foster was plush and had soft give one day one. After week two the cheap, lightweight comfort foam and batting in the quilt compressed somewhat and the mattress became a little firmer, too firm for my not so good right shoulder. The coils did provide good support. The Cloud was firmer than in the store on day one, it felt like brand new foam as it should. After a few days it started 'breaking-in' softening a little and took on a wonderful feel after only a few days. The core and mattress as whole provide good supoort. Neck and back are A ok. And it has remained consistent since. I've no reason to believe it will fail anytime soon. That wouldn't make sense. Why would it change all of a sudden? And this claim about how hard memory foam is in cold room .... I keep room about 65 F. I've jumped into bed late when mattress is 'cold' (?) and it still feels bettern than a conventional when not even warmed up. It gets better from there too. Buy what you want, but can't have my Tempurpedic! Lastly, for *some* (not referring to anyone in particular) people, they expect a bed to fix all their physical or sleeping problems when a mattress cannot do that. I have a great Tempurpedic, but I'm not sleeping my best as I have to land a job pretty darn soon, that's stress. Look at sleep websites, mattress is a one liner. Good sleep comes from many things - good sleep hygiene, regular sleep hours, dark, quiet room, no caffeine, reducing stress, eating well, etc, etc.... A bed can only do so much for a sleeper, not perform miracles. And for *some* people, cold hard truth is they need to get moving, if possible, work their body and shed pounds. If you want a mattress that guarantees firm support, buy something like a Trump collection extra firm mattress, put plywood over foundation. Guarantee you that won't sag.
This message was modified Dec 1, 2011 by slpngoc
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I wonder if cloud with only 2.8 inches of temor faom will offer me enough cushion and support. Is cloud series foam a low density foam. Budgy?
I also wonder if Rhapsody did not work for me( see my previous post) will allura work for me? The problem I had with rhapsody (THE MATTRESS OPRAH WINFREY SLEEPS ON! SAID THE SALESMAN!) was that it became soft beneath my hips and buttocks and so I started to wake up with pains. Budgy said to buy high density foam. Well I slept on rhapsody and it sank beneath my hips and buttocks that i woke up with pains. BUT the pains were all over my body parts - all body parts that were in contact with the Rhapsody mattress!!!!!!!! Imagine my confusion now. 1salesman said supreme, other said signature, budgy says to buy high density foam like rhapsody, slpgnc says to buy cloud!
HMMMMMMMMM..confsuion confusion..... This message was modified Dec 1, 2011 by Joed
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I will try to clear up a few things here if I may. First of all this is what I said in the other thread: "...Polyurethane foam softens with use, regardless of density. I have cut apart DeluxeBed Tempur-Pedics after being a couple years old...I wouldn't call it mush, but it was significantly softer than a brand new model. " So I specifically said the bed was not mush, it had no visible indentations, the foam itself is just softer than a brand new model. This does not mean the bed had no 'support'. There are plenty of brand new mattresses available that would have been WAYYY softer than this fully broken in Tempur-Pedic. So lets try to be objective here. There is no way to scientifically quantify softness with respect to other individuals. We can measure how much force it takes to compress something, but the threshholds at which one person says it is soft vs. another persons is still different. IE: A 200 lbs man lays on one mattress and he calls it 'soft', a 100lb lady lays on the exact same mattress and says its 'firm'. Lets throw subjective measurements of 'softness/firmness' out the window for a second here, because I feel it is adding to the confusion. I also did not say to buy a high density foam bed, I more specifically say, that if you decide to buy a Tempur-Pedic that you have to keep in mind that the beds soften over time. If you lay on a bed in a showroom that is brand new, and you find that it is borderline too soft when it is brand new, then you should buy one that is a little higher density and a little less comfortable knowing that in time it will become softer and more comfortable to you. It is as slpngoc has said, the softening slows down, it is not exponential. It is more of an initial break in period. If you bought a Rhapsody bed and found it was too soft, then I suggest that you stay clear of ANY memory foam product. It is probably just not going to work for you. You may want to look at a mattress that is less passive than memory foam and more elastic like a latex mattress and or high quality spring/latex or natural fillings combination. Latex usually being the less expensive of the two. I would avoid products with polyfoam in them if you want a mattress that will maintain its firmness level for longer periods of time and also to avoid sagging. Thirdly, and it should not matter what anyone else sleeps on (even if it is Oprah). But she no longer sleeps on a RhapsodyBed, she sleeps on a Savoir now. |
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I hate to tell you it's not bull. I found this site because I was searching info on the exact issue. We paid 4k for our matress 4 years ago and now it's almost useless. The dip isn't visible because there is a pillow top, but you can feel the softness when you lay down. Worse yet, you can feel the firmness in other areas, but since you are stuck in a person shaped divot, you can't get to it!
We have the appropriate frame and installation, it's just what happens. |
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I have had my Grand Bed knockoff made with Foamex memory foam for over 5 years know. It has softened up some over the years but still very comfortable. I am male 5'10" 250 lbs. I would buy it again in heart beat. |
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Kkelly06 wrote: I hate to tell you it's not bull. I found this site because I was searching info on the exact issue. We paid 4k for our matress 4 years ago and now it's almost useless. The dip isn't visible because there is a pillow top, but you can feel the softness when you lay down. Worse yet, you can feel the firmness in other areas, but since you are stuck in a person shaped divot, you can't get to it!
We have the appropriate frame and installation, it's just what happens. The sleeping experience became miserable for me with my 6'3" 275lbs frame and surgically repaired back. So now as a matter of circumstance because of my divorce I went on a mattress search. Because I am a hopeless researcher I did my homework and have come to find that there are some fantastic local and regional manufacturers of mattresses whose quality is far SUPERIOR to any major brand. In addition their prices are VERY competitive, sales people truly knowledgeable, and the contribution to local economies and American made products is even more of a plus. I have purchased from one of these local companies and I am awaiting delivery next week as they make the mattress and box spring (yes a true box spring) the day before delivery so the materials don't sit around a warehouse in plastic bags for months. |
| I actually sell Tempur products at a major bedding retailer...my wife and I sleep on a 9" Classic King set (which has been replaced recently by the 10" Countour Select). I have been a big fan of the TempurPedic beds for years, having dozens of friends and relatives owning one with stellar results, finally buying one myself in the Fall of 2010. Our sleep improved immediately...I was hardly ever snoring, my wife slept thru the night effortlessly and we were both waking up refreshed and pain-free for the first time in years! However after only 1 1/2 yrs. the mattress has gone to mush - both my wife and I have been tossing & turning, waking up miserably for the past two months or so. We thought it was stress until I had a customer come in the other day saying they were referred by the Tempur national warranty dept.to find a local store selling Tempur beds to try which one they wanted as a replacement for their 4 y.o. 10" Deluxe mattress - saying Tempur admitted to a design flaw in their older line-up of firm mattresses (of which coincidentally[?] were all replaced with a newer product last Fall). I'm exploring this myself so this could be a boon to those others unhappy with their TempurPedic bed. As I said, I know lots of people that are very happy with their Tempur product, including hundreds of customers - some that even come back for a 2nd or 3rd bed for their house, children or vacation cottage - so maybe there was a run of beds that had a problem. It's worth looking into, folks, considering your investment in both money and personal health! And iike any good salesperson, don't accept the first three "No's". (LOL) |
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mattressman93 wrote: I actually sell Tempur products at a major bedding retailer...my wife and I sleep on a 9" Classic King set (which has been replaced recently by the 10" Countour Select). I have been a big fan of the TempurPedic beds for years, having dozens of friends and relatives owning one with stellar results, finally buying one myself in the Fall of 2010. Our sleep improved immediately...I was hardly ever snoring, my wife slept thru the night effortlessly and we were both waking up refreshed and pain-free for the first time in years! However after only 1 1/2 yrs. the mattress has gone to mush - both my wife and I have been tossing & turning, waking up miserably for the past two months or so. We thought it was stress until I had a customer come in the other day saying they were referred by the Tempur national warranty dept.to find a local store selling Tempur beds to try which one they wanted as a replacement for their 4 y.o. 10" Deluxe mattress - saying Tempur admitted to a design flaw in their older line-up of firm mattresses (of which coincidentally[?] were all replaced with a newer product last Fall). I'm exploring this myself so this could be a boon to those others unhappy with their TempurPedic bed. As I said, I know lots of people that are very happy with their Tempur product, including hundreds of customers - some that even come back for a 2nd or 3rd bed for their house, children or vacation cottage - so maybe there was a run of beds that had a problem. It's worth looking into, folks, considering your investment in both money and personal health! And iike any good salesperson, don't accept the first three "No's". (LOL) Thank you in advance for your help :) |
| Part of the problem with your mattress is the synthetic foam base which the memory foam is glued to. That also wears due to the wear as well as air. The chemical reaction with oxygen and foam changes the consistency |
| We had the same dissatisfaction without our Tempur-Pedic sinking and causing back pain, but YOU CAN RIG A SOLUTION!! A year ago, we bought a high end Tempurpedic (as our "exchange" mattress when the first memory foam mattress didn't cut it) thinking this would be the best memory foam you can buy. And perhaps it is, but my husband suffered big time with back pain as he slowly sunk into it after the first hour of sleep. We have a split king (one side is memory foam, the other mattress a hybrid of springs + foam top). We fought over who would have to sleep on the Tempurpedic side since we both hated it. Tried to sell it for half price on Craigslist for months and NO ONE will buy a used mattresses of that quality in a TWIN XL. So last weekend we got creative. After going to IKEA, we went to the mattress section and found the softest mattress on the floor. It was way softer than our bed, but this was for testing purposes. We took a thin firm topper they also had on the floor and it did help to prevent the sinkage into the memory foam. Even more impressive was placing the topper on top of the runner mat they put at the end of the bed to keep dirty shoes off the beds. It was a huge support base to have this rubber floor rug runner, so we thought what's another $112 dollars at this point? We bought the thin (1.5") TJOME topper (TWIN was only $99) and the $12 LYNAS floor runner. Placed the runner on top of our tempurpedic right at the lower back point, secured it tightly, then put the TJOME topper over it. Covered it all with a spare top sheet and it is now THEE more comfortable side of the bed if you can believe it!!!!! My husband is in heaven and I thrilled that this year long battle has been resolved and we both wake up to happy backs in the morning! The rubber runner doesn't slip at all and provides just the extra stiffness to stop the sinking. DO IT!!!! |
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10sChick. Thank you for sharing your experimentation. I take it that you were having lower back pain because you sunk too far into the Tempurpedic. Which model Tempurpedic are you sleeping on? It makes perfect sense that putting the floor runner under a thin topper would seriously firm up your bed. Body heat cannot effect the memory foam under the runner. I will be interested to hear how this feels after a month and long term. Please let us know. Mattdud.
Quote: We had the same dissatisfaction without our Tempur-Pedic sinking and causing back pain, but YOU CAN RIG A SOLUTION!! A year ago, we bought a high end Tempurpedic (as our "exchange" mattress when the first memory foam mattress didn't cut it) thinking this would be the best memory foam you can buy. And perhaps it is, but my husband suffered big time with back pain as he slowly sunk into it after the first hour of sleep. We have a split king (one side is memory foam, the other mattress a hybrid of springs + foam top). We fought over who would have to sleep on the Tempurpedic side since we both hated it. Tried to sell it for half price on Craigslist for months and NO ONE will buy a used mattresses of that quality in a TWIN XL. So last weekend we got creative. After going to IKEA, we went to the mattress section and found the softest mattress on the floor. It was way softer than our bed, but this was for testing purposes. We took a thin firm topper they also had on the floor and it did help to prevent the sinkage into the memory foam. Even more impressive was placing the topper on top of the runner mat they put at the end of the bed to keep dirty shoes off the beds. It was a huge support base to have this rubber floor rug runner, so we thought what's another $112 dollars at this point? We bought the thin (1.5") TJOME topper (TWIN was only $99) and the $12 LYNAS floor runner. Placed the runner on top of our tempurpedic right at the lower back point, secured it tightly, then put the TJOME topper over it. Covered it all with a spare top sheet and it is now THEE more comfortable side of the bed if you can believe it!!!!! My husband is in heaven and I thrilled that this year long battle has been resolved and we both wake up to happy backs in the morning! The rubber runner doesn't slip at all and provides just the extra stiffness to stop the sinking. DO IT!!!! |
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@Good_Sleep Wow! You've got it all figured out Joe...and so polite too. You've been an active member on a mattress forum for 10 years? Who does that, and why? So tell me, how long have you owned a Tempurpedic? More importantly, how long have you or a relative worked for the company? The problem roy1 described is exactly the issue I have, a friend of mine has, as well as many others who've owned one for more than a few years. A quick Google search will tell you that. it's a legitimate issue and not uncommon, certainly one that doesn't deserve such a smart response. When I spent over $4,000 a few years ago on the top of the line model with a 10-20 warranty, I expected to get at least 8-10 years of useful life. Instead I get 3 years. The first year was great. The second year was pretty good. The third year started going downhill quick. The soft spots are significant after a few years of use, leading to the same hammock effect that almost any mattress suffers from. If I lay on the bed in some spots, I'll sink many inches within minutes. In other spots, I'll only sink a couple of inches overnight. Clearly the foam has broken down in frequently used spots. That doesn't surprise me, it's what any foam would do over time, but for that price, I expect more. Is even 5 years too much to ask? Apparently so. I can get that kind of longevity out of a traditional mattress for half the price. This mattress was great the first couple of years. I'd never slept and felt so good. Foam is not my problem and I don't have a "comfort issue". My problem is that (A) it broke down so quickly compared to what the warranty implies (or even other types of mattresses), and (B) the built-in topper conceals the problem, ensuring the warranty will never be honored. I could dig out a basketball sized hole in the sub-layer and the top layer would hide it completely. I guarantee that if the mattress were cut open and tested or the topper were removed, the damage would be obvious. I also guarantee that the Tempurpedic knows it's an issue and has adjusted the warranty accordingly, making replacement based on visual proof nearly impossible to justify. Yes, I have the official Tempurpedic foundation, and yes, it is in perfect as-new rock hard condition. The foam has broken down quickly, the design hides the problem, and the warranty is useless. Plain and simple - the mattress is either defective or the manufacturer should tell the buyer not to expect more than 5 years of use. If you know long-time users without this issue, then it's entirely possible there was a problem with manufacturing or materials on mine, or it's model specific. If you have constructive content to share, fine. If you just enjoy trolling, go somewhere else. This message was modified Jan 29, 2018 by tempur_owner
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I'm sympathetic with your bad experience. And I think some online mattress brands may offer you better warranties, which is clear and easy to do. 3 months ago, I bought a Sunrising Bedding mattress from Amazon. It was my first online purchase but I have to say this mattress is incredible. It is very comfortable and is an amazing combination of soft and firm. I love that I could totally do away with my box springs. I bought one of the smart bases to go along with this and it gives this mattress a great foundation to sit on. And the storage space that you gin underneath is a very good fringe benefit. I have seen a couple of reviews that this mattress is too hot and I really could not disagree more. I am 6'2" and 280lbs and I always run very hot. I can't tell a different between this mattress and a traditional one as far as heat retention goes. Another great benefit of this mattress is that it transfers very little movement. If you are asleep, someone can get in and out without disturbing you at all. I actually set a water bottle (capped, of course) on one side, then I got in and out of the bed, tossed and turned, and even mimicked some (ahem) other movements. I could do it all without the water bottle falling over. I cannot speak to the mattresses durability as I have had it for a very short period. However, it carries a 10 year warranty should something happen to it. And even if the warranty was to not cover it, this mattress is cheap enough to replace it sooner and you will still be out of pocket less than you would with a traditional mattress and box spring set. I have also seen some reviews about this mattress having a weird smell. Maybe I just got lucky, but neither of the mattresses I received has any sort of odor at all. Even straight out of the box and plastic. One downside that I can mention, the first mattress we received never expanded to the full 12". I still leave a 5 star rating because I bought this here and Amazon took care of me. They told me to keep the mattress, throw it away, or donate it, they didn't care, and they sent me another one right away free of any cost. The replacement expanded to the full 12" within 4 hours. |
| We received a king size Tempurpedic bed (King mattress and 2 twin foundations) for an anniversary present 17 years ago and have been very happy with it until the last couple of years. I am a side sleeper and I have been experiencing occasional severe hip and leg pain upon awakening. Fortunately it goes away within an hour or so of being up and moving around. Perhaps the mattress is getting too old. There seems to be a very slight sag effect but not at all severe. I love the way it deadens motion, as I am a very restless sleeper and my husband and I often keep different hours. I am also generally very comfortable in it at first. I have devised a sausage-shaped pillow out of a knee sock which I use to provide support and take the pressure off my hip and side. This works if the stuffing is relatively fresh, and if I position it just right, and if the planets are aligned. But I am concerned about nerve damage as my nerves are hypersensitive in general. I am reluctant to spend mega bucks on a new mattress in hopes of getting one as good as the one we now have. I also don't know if it's my own quirky health matter, or if it's the bed. Can anyone suggest any other hacks to what we have now? Waffle foam topper maybe? Different brand? Or should we take a chance on spending a small fortune for a new one? Any particular model? Thanks! |