| I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
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jimsocal wrote: First of all, do you know that ANY stain will void your mattress warranty? That is why you should always use a breatheable mattress protector at least until you decide to keep it. I laugh at this because people spend thousands on a mattress in part because they love the beautiful ticking and quality mattress materials... and then they have to put an ugly synthetic mattress protector on it to protect their warranty!
Even a small - tiny - stain will void the warranty. Of course they may still decide to honor it especially on a new mattress and especially if you threaten to make some noise at the Better Business Bureau, Federal Trade Commission and post all over the internet about their company if they don't help you take care of this problem. So make noise and do not accept "no" for an answer. Meanwhile document your problems in writing and with photos. Send Sealy a certified letter they have to sign for. Find out who the Sealy rep is for your area and send him or her a certified letter with photos and make it clear you will not take no for an answer, that you want satisfaction for your problem. If your mattress vendor has an exchange policy you may have to use it. Many of them are now charging 20% or more in restocking fees plus delivery fees so it may legally cost you some money to exchange or return it. However, push them for free exchange if it is defective. The key: Make noise. No one wants bad BBB rating and bad publicity. |
| My husband and I purchased a queen size Sealy mattress that grew a large diameter of black mold in the center between the mattress and box spring. Our furniture retailer called Sealy and they replaced it immediately with another one. Now the newest mattress is also growing mold. We had replaced all of our carpet, painted the room, bought a new comforter and duvet, and use a mattress protecting mattress pad. I also recently underwent sinus surgery and now need to have a mold free environment more than ever. We do not use a dust ruffle and nothing is under the bed. We don't flip it, we rotate it, and that is how we saw the mold beginning again. There is no way that anything could have gotten between our bed and mattress. I have contacted my dealer and he is coming out Monday to look at it. He said that they have many other mattresses in the area and no other complaints. I feel that we could be labeled as problem customers but we really didn't create the problem. I have copied the link from this page to them and submitted our request both in writing and in direct contact. We will see what happens Monday. Hopefully the furniture store will fight our battle as they usually stand behind their products. If I were them I would begin looking for a different distributor of latex mattresses. If it is an option I think we will pass on latex. Although I love it, this is not worth the discomfort and inconvenience for both us and the dealer. |
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Today my wife discovered mold beneath our THIRD MATTRESS. The first 2 replacements were made quickly without question and well within the warranty period, although the furniture store did also say they had never heard of this problem too. With the second replacement, we learned of at least one more mattress in our area that had been replaced due to a similar issue. I will be calling them tomorrow and do hope for success. We will not be replacing with memory foam, by the way. I would definitely be on board if a class action suit did come of this. Nobody should have to suffer with any physical or emotional effect of any product. H&K
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I am having this problem right now with my mattress. We purchased this mattress in March 2011, it was delivered April 2011 and we started feeling like our bed was "sinking". So we lifted it up and noticed that black and all types of mold are growing all over the bottom of the mattress. We put it in a waterproof protected cover the day they delivered it. The Macy's guys were still at my house! They actually helped me put the cover on it! I keep calling people but they are giving me the run around. Between Macy's the actual store where I purchased the mattress, Macy's the customer service line (888-822-6229) and Sealy (800-697-3259). They keep telling me that it's because I live somewhere humid, and that I waited too long to contact them and that mold isn't covered under warranty. Who notices mold growing on the bottom of the bed when it's a "no flip" bed? To top it off, my husbands asthma has been acting up and we had brand new carpet installed one week before the bed was delivered. There is no telling what is growing on the carpet and in the rest of the linens. This has so stop! I am tired of people telling me it's my fault for their product being defective.
Does anyone have any other advice that may help?
Thanks, Valerie This message was modified Jun 25, 2012 by ValCWilliams
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Cyndihall wrote: Hi, My husband & I purchased a new MemoryWorks foam matress made by Sealy in January 2011 at Macy's, we just dicovered mold growing all over the underside of the matress & all over on the top part of the box spring. I also found mold growing all over the bedskirt where it touched the bed & boxspring. I originally discovered the mold when I was moving the bed, because first off our new boxspring broke in half. We contacted Macy's where we purchased the bed & boxspring & they are giving us a full refund, also, a small credit for new bedding. I am still waiting for the delivery company to come remove the moldy bed which is now in our garage. I just discovered from Macy's who we purchased the bed from, that the bed is manufactured in China & there was a bad batch of matresses. You should be reimbursed for your bed, I would take it up again with Sealy or the company you're dealing with, they are fully aware of this matter.
Has anyone heard of a class action lawsuit going on with this? There should be if not. Everyone who purchased the MemoryWorks matress by Sealy need to know they are sleeping on a moldy bed!! There are so many health problems that stem from mold exposure. Now I feel like we need to clean our bedroom fully, shampoo & disinfect the whole room, maybe get new carpet & throw away all our bedding. It's going to cost us more than the bed itself. We bought the bed on sale, now to get a new bed will cost us more than we originally paid. I'm so frustrated. We are not giving up in this, & I hope you don't either. |
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DaveStro wrote: Yes it is a very big problem, which is why we stopped carrying the sealy foam over a year ago. I can tell you for sure it isnt your fault. There are to many people that have had the same issue. I need to have this fixed but I keep getting the run around! Please help, any links or numbers would be helpful! |
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I havent even made it through all the posts... i was going to wash the bed linens... and i was going to flip head to toe... my latex mattress.... isnt suppsed to be flipped when i realized the mold.... the only difference is that if i remember correctly my mattress is made out of latex.... its not supposed to have mold issues... but it could just be the outer fabric lining thats affected. my 6 month old baby girl has slept entire life in her bassinet right next to this mold factory and as you can imagine im livid.... when i found the mold i went out and bought a brand new mattress.... i need to find the papers this mattress came with... i believe it was a seeley... but i have no idea if it was the same one that you purchased... the mattress has a label on it that has a serial number and it says void of warranty if label is removed... not the exact wording but.... oh im so made... if there is a lawsuit im all in.... I bought this mattress at the raymour and flanighan clearance center, the warranty might be voided because of that.... |
| I am glad to have found this forum as reading through the posts we are not the only one with the problem of the mold. We have found that our Sealy Memory Foam mattress not to be the best on our backs. After saving for a new mattress we were ready to change. The Sealy we had looked brand new no stains etc., but when we lifted it up to take it out there was black mold spots all over top of box springs, underneath mattress and also found it on bed skirt! I was freaking out as I have dogs that sleep in the room with us and am worried for them. Now I'm worried about the carpet and the bedding that had been used on the one we just took off. Can I just use the sanitizer on my washer for sheets and comforter or do I need to discard them. By the way NOTHING has ever gotten wet which would cause any moisture. What about the carpet? I vacuum all the time, could I be spreading the spores of mold? The carpet is about 2yrs old. Shampoo it? Today we will be contacting Sealy. My main concern with all of this is what damage it can or has on us and our Golden's! |
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The original post was quite a while ago, but hopefully someone else can confirm or deny this: I gather that the condensation and subsequent mold/mildew was viewable to the naked eye (post(s) describe spots or a spot of a color). But what if the memory foam wreaks of mildew but can not be seen at all? |
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tuesday wrote: The original post was quite a while ago, but hopefully someone else can confirm or deny this:
I gather that the condensation and subsequent mold/mildew was viewable to the naked eye (post(s) describe spots or a spot of a color). But what if the memory foam wreaks of mildew but can not be seen at all? |