800 Mattress Question - Serta vs Serta (2x cost diff?)
Feb 23, 2008 3:31 PM
Joined: Nov 15, 2007
Points: 157
So I called 800 Mattress, and amazed that they could bring a mattress TODAY.  Anyway, he said how about a Serta Baldwin Ultra Plush for $1599  I asked why the Serta Ultra Plush Sedona was $800 from Costco. He claimed that the mattress from him is different than the mattress from Costco and you are also paying for service from him (they let you exchange for a different model for $59 within the first month)? 

However, the coil counts seem the same to me from the different Serta models and they are both ultra plush. How can the 800 Mattress.com place be worth TWICE the cost of the Costco one?
This message was modified Feb 23, 2008 by novahelp
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #1 Feb 23, 2008 6:22 PM
Joined: Aug 31, 2007
Points: 793
I think Costco has a better return policy for no cost and you do not need to buy a new mattress from them. Please someone correct me if I am wrong since I am not a member of BJ's but a client of mine is and returned a mattress after several months for a full refund and then bought a different one from Costco to start the return policy all over again.
COSTCO.com's Return Policy Per their Website Today- Cut & paste & Edited to take out extra lines that kept coming on here & then it kept doing it!
Reply #2 Feb 23, 2008 6:49 PM
Joined: Aug 31, 2007
Points: 793

Returns

Membership: We will refund your membership fee in full at any time if you are dissatisfied.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Membership: We will refund your membership fee in full at any time if you are dissatisfied.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Membership: We will refund your membership fee in full at any time if you are dissatisfied.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

This message was modified Feb 23, 2008 by Lynn2006
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #3 Feb 23, 2008 7:10 PM
Joined: Nov 15, 2007
Points: 157
Lynn2006 wrote:
I think Costco has a better return policy for no cost and you do not need to buy a new mattress from them. Please someone correct me if I am wrong since I am not a member of BJ's but a client of mine is and returned a mattress after several months for a full refund and then bought a different one from Costco to start the return policy all over again.


Well, slight problem Costco doesn't have California Kings on the East Coast.  hmm, weird.

Anyway, I wonder what the real difference is between the two sertas?  I do like that 800 Mattress is willing to bring me TWO mattresses to try in my house, whichever one I like I keep and try for a month. If I don't like it, they take it back and I get the other.

In other news, went to a mattress discounter to lay on spring beds.  Yep, they are better for me than foams.  The problem is I need the support underneath softness that foam can't do at the same time for someone of my weight. I also like the bounce :)
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #4 Feb 24, 2008 12:18 AM
Joined: Aug 31, 2007
Points: 793
Novahelp, Everyone is so different and that is why there are different beds out there for each one of us.  I wish I could help you but I have no idea if the beds are the same but I do like the offer of 1-800 Mattress.
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #5 Feb 24, 2008 2:12 AM
Joined: Sep 10, 2007
Points: 690
Novahelp,

I just saw this mattress on Overstock.com made by Spring Air. Looks comfy! Great pricing, too.


http://www.overstock.com/Home-Garden/Spring-Air-Bianca-Plush-Twin-Mattress-Set/2876368/product.html?fp=f&cid=128214#
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #6 Feb 24, 2008 5:22 AM
Joined: Sep 7, 2007
Points: 476
Many stores sell the same--or very close to it--mattress as other stores under different names so you can't easily comparison shop. And actually when you get right down to it, most mattresses are basically the same: Foam, usually low density PU, over springs. Some mattresses have more foam than others. Some have a bit of latex or memory foam, some have a higher coil count or heavier gage wire, some use pocket coils, some use bonnel springs, but if the construction sounds the same they probably are. 

800 Mattress comes right out and tells you that you are paying a premium for their service. Besides that they charge you $59 to exchange the mattress if you don't like it??? What a deal!!! Costco is selling you the mattress at a deep discount. If you don't like it you can return it for a full refund without any service or restocking fee. If 800 Mattress' "service" and additional exchange fee is worth paying twice as much for then go ahead and buy from them. Sounds like Costco gives you more for less.

This message was modified Feb 24, 2008 by cloud9
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #7 Feb 24, 2008 8:19 AM
Joined: Nov 15, 2007
Points: 157
BeddyBye wrote:
Novahelp,

I just saw this mattress on Overstock.com made by Spring Air. Looks comfy! Great pricing, too.


http://www.overstock.com/Home-Garden/Spring-Air-Bianca-Plush-Twin-Mattress-Set/2876368/product.html?fp=f&cid=128214#

Thanks , however I am not sure I want to buy a mattress again without having tried it  first :)  i did it 2x now, and both times didn't work out...
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #8 Feb 24, 2008 8:20 AM
Joined: Nov 15, 2007
Points: 157
cloud9 wrote:
Many stores sell the same--or very close to it--mattress as other stores under different names so you can't easily comparison shop. And actually when you get right down to it, most mattresses are basically the same: Foam, usually low density PU, over springs. Some mattresses have more foam than others. Some have a bit of latex or memory foam, some have a higher coil count or heavier gage wire, some use pocket coils, some use bonnel springs, but if the construction sounds the same they probably are. 

800 Mattress comes right out and tells you that you are paying a premium for their service. Besides that they charge you $59 to exchange the mattress if you don't like it??? What a deal!!! Costco is selling you the mattress at a deep discount. If you don't like it you can return it for a full refund without any service or restocking fee. If 800 Mattress' "service" and additional exchange fee is worth paying twice as much for then go ahead and buy from them. Sounds like Costco gives you more for less.


That's true.  However, I really want a Cal King, and costco doesn't sell it in that size. 

There is a deal right now on the W Hotel bed Cal King for $840 delivered. Only prob, absolutely no returns or exchanges.  I am going to see it in the 800 mattress store this week and try it for 15 minutes! :)
Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #9 Feb 24, 2008 6:23 PM
Location: L.A. area
Joined: Jan 18, 2008
Points: 1161
I think you mean the Sealy Baldwin Hills Ultra Plush, right?

"Comfort and quilt layers contain Sealy foams, FlameGuard Cashmere fiber, convoluted foam, Sculpture foam, memory foam, Sealy latex, Versare insulator and pressure point materials. Innerspring: 640 PostureTech Coil system. UniCased Edge and Base with Support Channels.
Coil Count: 782 in queen size
Mattress height: 15"
Color: Beige
Mattress is supported by a Shock Abzzorber Plus with steel center rail and metal corner guards. Mattress has four handles. "

My concern would be the following:

1) Sealy puts crappy foam in their mattresses and too much of it

2) Since this is an "Ultra Plush" model, chances are it has a whole bunch of crappy cheap polyurethane foam on top of the springs. You might ask them:

How many inches of and what type of foams are on top of the springs including the pillowtop?

Anything more than 2" of soft foam on top of a harder core piece and you are going to have bachaches in a short time.

Better to buy an ultra firm mattress and then add your own latex or memory foam toppers.

Buy the cheapest firmest bed you can find with a guarantee would be my advice.

Re: 800 Mattress Question - Serta vs Serta (2x cost diff?)
Reply #10 Feb 25, 2008 5:50 AM
Joined: Sep 7, 2007
Points: 476
jimsocal wrote:
I think you mean the Sealy Baldwin Hills Ultra Plush, right?

"Comfort and quilt layers contain Sealy foams, FlameGuard Cashmere fiber, convoluted foam, Sculpture foam, memory foam, Sealy latex, Versare insulator and pressure point materials. Innerspring: 640 PostureTech Coil system. UniCased Edge and Base with Support Channels.
Coil Count: 782 in queen size
Mattress height: 15"
Color: Beige
Mattress is supported by a Shock Abzzorber Plus with steel center rail and metal corner guards. Mattress has four handles. "

My concern would be the following:

1) Sealy puts crappy foam in their mattresses and too much of it

2) Since this is an "Ultra Plush" model, chances are it has a whole bunch of crappy cheap polyurethane foam on top of the springs. You might ask them:

How many inches of and what type of foams are on top of the springs including the pillowtop?

Anything more than 2" of soft foam on top of a harder core piece and you are going to have bachaches in a short time.

Better to buy an ultra firm mattress and then add your own latex or memory foam toppers.

Buy the cheapest firmest bed you can find with a guarantee would be my advice.


I agree. But it's not just Sealy that puts the cheap foam under the hood. They all do.

Novahelp, is 800 Mattress the only store around? Shop around. Find one with a better return or exchange policy. And really, I can't stress enough the importance of buying a mattress with the least amount of foam and the best heavy gage coil unit you can find. You will be much better off adding your own toppers than you will buying a mattress stuffed full of crappy PU foam. It will soften up and sag in no time flat. Try not to be swayed by how nice foam ladden mattresses feel in the store. They don't feel that way for long.

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