Mattress Forum

About a year ago, we bought this Eco bed from a firm in San Diego. It was pricey. We were assured that this would be an amazing bed. Our salesperson assured us that an Anatomic Global Eco bed was the best bed on the market. 

Six months after our purchase, I began having horrible back aches. I have never had any back problems ever in my entire life. Then the pain started to radiate to my hips. This was so painful,  that i needed to sit with a heating pad on my back for hours at a time. I simply could not understand why i was in such pain. We have a vacation home, with a regular pillow top bed.  I slept on it for a week, and i thought i had a new body! I had not one pain--no back pain whatsoever. So, i knew it was the Eco Memory Foam bed. 

I immediately contacted the vendor in SD, and was told that this should not be happening, and to contact the company immediately. 

I then called the company, I spoke to the head of Customer Service, Elaine, who informed me that "The Mattress Police" had to come and inspect it, per my warranty. 

Four un-returned calls later, and three more weeks of excruciating back pain, the inspector finally showed up. He declared that this was not in my head. I did indeed have a sagging mattress. I finally knew exactly where the back pain was coming from. 

The next phone call I got from the company was ridiculous. I was informed that yes, my mattress did indeed sag. However, it only sagged 1/2 inch. For my warranty to kick in, it must be sagging 3/4 inch. 

Elaine suggested that despite the horrific back pain, "maybe you should sleep on it another three months, then we will send the inspector out again." also, "We have done this before, (scheduling a second inspection.)".

What a ludicrous suggestion. To intentionally inflict more pain on my body just so her other 1/4 inch can be measured? To make my back hurt for another three months just for one quarter inch? Give me a break. How is that Customer Service?

My advice to you--Don't buy this bed, this model or any product from this company. Any company that wishes for you to be in constant pain just to satisfy the terms of their warranty doesn't care a single bit about their customer. Any so called "inspector" can make the results short a quarter of an inch. A sag is not a sag until it reaches their ridiculous parameters. The customer is not important here, not as important as a measurement. This bed will sag after 6 months, and cause you horrific pain in your back and hips. Buyer beware!!