Mattress Forum

Although you are an honest person budgy, I can see why they don't believe you.  I know you are an honest person from reading your posts here.  However, unfortunately, to many customers visiting your store, they will have no easy way of determining if you are an honest person or just another mattress salesmen who will say anything to try to get them to buy from you instead of the next guy.  After all, that is the consumer experience, right? Every mattress salesman in every store will say why his products are a better value than the next guy's, and most of those claims aren't true.  So then, how can the consumer be expected not to be naturally skeptical of all claims from a mattress salesman, even when they are legitimate?  How can the consumer parse out the legitimate from the illegitimate claims?  It's very hard to do, surely.  

It's a very unfortunate situation.  Even though it makes logical sense why they didn't believe you, those people who didn't believe you are going to regret it in the long run because they will instead be deceived by others' untruthful claims.  That's a shame. 

One way I would suggest,budgy, if you do not already do so, is to perhaps advise your customers to do a web search on sagging issues where they will find mass amounts of consumer complaints on sites like this one or epinions.  Perhaps seeing the many testimonies from other consumers like them who are very dissatisfied with their sagging mattresses will convince them where your oral word cannot.   

 

I was great for the first 3 years, then started going downhill from there.  After 5 years it was uncomfortable.

a 2" soft latex topper did not rescue this mattress.

I'm close to purchasing a latex core for a DIY latex bed thanks to this forum, but I've been verry apprehensive because I do not want to make another costly mistake.

You are absolutely 100% on the mark actually.  I personally don't expect people to believe everything I say as gospel, particularly when they are visiting my store because I have to assume from the start they they may not have done any research.

Goes to show that even for $2000 they will use junk materials.  I think they could make a reasonably high quality innerspring for $2000.  I know I put one together for less than that (about $1400 retail prices including delivery for innerspring+box spring+3" latex+1"memory foam+wool topper).  Although I avoided some of the retail overhead head & cost for the salesman.  I wouldn't mind paying that money plus some markup to someone like Budgy, but almost all of the rest of the industry out there I do not want to support.  

My sister in law and her new husband went out and bought a new mattress, unbeknownst to my wife and I. She did not know of my interest in nor knowledge of mattresses so we didn't hear about it until after the purchase.

Then, she called her sister (my wife) and said how upset they were because they had just paid around $2k for a new mattress and as soon as they slept on it, it hurt their backs. Neither really had any "sleep issues" (Bad back, etc.), they just felt it was time for a new mattress so bought one. Apparently they bought it from a place that doesn't do sleep trials, so they felt they were stuck with it. I told them to do mattress surgery but - like many people - they thought it was a nutty idea. (I get this all the time!)

I think there are many, many people complaining about their crappy SCo mattresses, on the net and in their personal conversations.

On the other hand, there are a lot - maybe the majority - of people who can "sleep on anything" and they'll love their crappy pee-yew foam mattress. At least for a year or two. Problem there, is that they won't realize that ALL the PU SCo mattresses are made more or less the same, that is that they'll break down in a couple years or less. So they'll just say, "Man, I'll never buy another Spring Air!" Then they'll go out and buy a Sealy or a SImmons, not realizing they're all made from junky foam. So for many buyers, it will take years before they put it all together.

We here at whatsthebest-mattress.com are "fringe" only in the sense that we are on the cutting edge of knowledge about SCo mattresses and what's inside them and why they hurt our backs after a short time.