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We payed over $2000 for a new Sealy latex mattress. Bought it from "C&C Mattress". Found out this company is run by some shady |
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Now to set the record straight. C&C Mattress AKA "Pete" Cancelli never offered to replace the mattress until the credit card company got involved. We were forced to dispute the charges because he "refused" to replace the mattress explaining that replacing the defective matress would cut into his profit. Cancelli told us our only option was to accept his absurd proposal, that we get the mattress repaired, period end of story. Now it's falling apart. That's right, we payed him over $2100 for a brand new Sealy latex mattress that showed up with a hole in it and he insisted we get it repaired. He actually told us that the hole in the mattress won't affect the comfort and that the $2100 we paid him was for the "comfort". So now it's falling apart. I'm sorry, was that the agreement ? I pay you over $2100 for a brand new matress and I get one that needs to be repaired and falling apart. Can anyone imagine the new car you ordered arriving damaged and the salesman telling you don't worry about all the damage, you're paying for "ride". Also, not sure why my occupation is an excuse for this RIPOFF ARTIST to weasel out of his guarantee. ALERT: We learned credit cards will not cover purchases outside of your home state. guarantee. ALERT: We learned credit cards will not cover purchases outside of your home state. We also caught Cancelli in a number of lies before while he was refusing to replace his defective mattress. Recall that in his initial response above he told us the defect "was a first time situation". In the later e-mail a few days later he says it's a common occurrence. See below: ---------------------------------------------------------------------------------------------------- From: Peter Cancelli Sent: Tuesday, January 27, 2009 2:27:47 PM Subject: RE: Defective Stitching on Beachside
The money you spent was for the comfort and quality of the latex inside. A MISSED SECTION OF TAPE EDGE IS NOT UNCOMMON. |
| So release the chargeback, get the new mattress and chill.... |
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"A missed section of tape is not uncommon." I would say it had better be dang uncommon for $2100. |
| I would say always check out a merchant with the BBB BEFORE you do business with him. Any guy who seriously tries to convince you that a new $2000 mattress with a hole is fine because you're paying for "the comfort" and tries to weasel out of making good on a defective item probably has a number of complaints lodged against him. |