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Hi all, I don't usually go on forums to complain about a product or service, but our disappointment with the W bed was enough to get me started. My wife and I loved the bed at a W Hotel stay and were delighted to see we could buy the mattress online. It is manufactured by Simmons and was fulfilled by 1800 Mattress. This message was modified Nov 30, 2011 by delanor
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| We had the Westin Heavenly Bed (twice)- same thing. But, it was more like 18 months the first go round and less than a year the second go round! Pathetic! |
| I don't think it's the brand of bed. I think it's the pillowtop causing the problem. After I got mine (gone now, thank god) I read hundreds of reviews and I can't remember a single person who was still happy with their pillowtop after 2 years. In fact in most cases, they were disgusted after a few months when they ended up sleeping in a crater. The only people posting glowing reviews had had them only a few days to a month or so. |
| It's not just the pillowtop, as I purchased the plush top, within one year we are having sagging in the center of our queen size bed, a major crater in the middle, that you have to climb out of in the morning. Checking for all my information I will need to file a warranty claim and I see it was manufactured in May 2011. If I get some satisfaction on the claim, should I push for another Simmons model, or am I just going to get stuck with another one just like this that lasts a year or less? My last mattress came from one of those cheap local outlets ($300 for the set) and was better than this after 6 years. |
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ckirkman wrote: It's not just the pillowtop, as I purchased the plush top, within one year we are having sagging in the center of our queen size bed, a major crater in the middle, that you have to climb out of in the morning. Checking for all my information I will need to file a warranty claim and I see it was manufactured in May 2011. If I get some satisfaction on the claim, should I push for another Simmons model, or am I just going to get stuck with another one just like this that lasts a year or less? My last mattress came from one of those cheap local outlets ($300 for the set) and was better than this after 6 years. |
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I am so disappointed with my W Hotel bed. I spent more on this mattress than any other I've ever bought and after two years it's sagging and has a divot where I sleep. I fell in love with this after sleeping on one at the W Hotel but this is just awful. I'm going to have to dispose of it and go back to a lower-priced but much better quality mattress like I had before the Worst mattress experience. What an absolute Waste of money!!! |
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<p> </p> ] I don't think it's the brand of bed. I think it's the pillowtop causing the problem. After I got mine (gone now, thank god) I read hundreds of reviews and I can't remember a single person who was still happy with their pillowtop after 2 years. In fact in most cases, they were disgusted after a few months when they ended up sleeping in a crater. The only people posting glowing reviews had had them only a few days to a month or so. [/quote wrote: That has been my experience too. I had purchased a pillowtop before and after a few years of use and sagging (I only weigh 160lbs), I promised i would not buy another pillowtop. I believe that the foam used in pillowtops are typically fairly cheap (2lbs or less in density) and are not built to last. |
| This is exactly what needs to be done when a company doesn't stand by their product. Get the word out. Well done. A 3 year lifespan for a mattress is a joke. With the amount of use and abuse hotel mattresses take, I would agree with you that they likely don't use the same mattresses in the hotels. Its probably a commercial version designed to be more durable and last longer. Thanks for sharing. Based on your experience I myself will question the business practices of Simmons and their willingness to stand by their products. - Derek |