Flobed - a big disappointment so far - or maybe not!
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After 3 weeks, the bed finally arrived today. I was looking forward to it and decided to take photos as I set it up and post them here - as someone else had done on this forum with a different brand of bed. I found those photos very helpful. So I photographed each step and finally got to the big OOPS. The bag that was labeled "convolute comfort pad" was really another core and covered only half the bed. I realize mistakes happen and I called Flobed. They said I could sleep on it anyway and they would ship a replacement today - Tuesday. I confirmed online that it did ship but t is not scheduled to arrive until next Tuesday - is this the best they can do? Couldn't they come up with a shipping method that guaranteed delivery by the weekend? Again, I realize mistakes do happen but I feel, under the circumstances, they could have worked a little harder to get the replacement here faster. I sent them a complaint e-mail. Will call them on Friday if they don't reply. I would say their customer service is pretty disappointing at this stage. I'll keep you posted on further developments - if they make things riight, I will be sure to post the positives. I'll try to post the photos tomorrow of what they have sent so far. Now it's time to go test the bed from this company that so many people rave about. This message was modified Feb 4, 2009 by BobJ
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Re: Flobed - a big disappointment so far
| Well either way, please post a review of the mattress once you actually start trying it (with the topper). I'm considering Flobeds, and while the mixup sucks, I'm mostly concerned with how the actual mattress performs. |
Re: Flobed - a big disappointment so far
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Can't you block Sager's post? Most annoying, I guess that is her way of getting attention. Whatever.... I understand your frustration. I hope Flobeds comes through for you. Let us know. Good luck. |
Re: Flobed - a big disappointment so far
| BobJ, I feel for you since I know what it is like to wait so long for something and then not be able to fully try it out since a piece is missing. I had this happen to me with other products in my life. Maybe you can ask FloBeds to send you some postage paid return receipts for any latex cores you find too soft to return in exchange for your patience. All my shipments always took a week to arrive but I was patient since I had been sleeping on the floor for so many months that I was just happy to have enough latex cores to make one side of my bed comfortable for myself. I really understand your frustration. I know when I needed headboard brackets they overnighted them to me since my furniture was to arrive the next day but such a light package was not that costly. But to overnight a heavy latex topper would be so much money. But again, maybe FloBeds can make it up to you in other ways if you just ask. |
Re: Flobed - a big disappointment so far
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Thanks for the comments. sager66 is allowed to have his/her opinion. I have to admit that my emotions probably got the best of me yesterday and one might argue that I over reacted a bit. I think it was because of the work I went through to haul out the old bed and then go through most of the steps of setting up the new bed before discovering the problem. The packages were all labeled with the names that represented the full set but the item inside the last package did not match the label. Had I realized this ahead of time, I probably would not have set up the bed at all until I had everything I needed. This pretty much sums up my frustration. Anyway - good news today. I got home late and had a message from Dewey at Flobed. He was very nice and he apologized profusely. He said they are over-nighting a new convolute pad so I assume it will arrive tomorrow or Friday. I slept on the bed last night and it was pretty good. I don't want to say too much though because I assume the feel will be different once the pad is placed on it. There are lots of good comments about Flobed on this forum and, based on Dewey's follow-up response, I'm feeling it is likely I will be able to join the crowd of pleased consumers. When the comfort pad arrives, I'll be sure to send Dewey a thank you note. The first night in the new bed.... Again, no comfort pad so I'm not sure it will feel the same after that is added. It currently has a firm side and a medium side. I was thinking I would prefer the firm but last night I liked the medium better. I'm guessing the comfort pad will change my opinion because I believe it is considered to be soft. Time will tell. I can say that this matress replaced a memory foam mattress that caused me to feel like I was sleeping in a bowl - and it would sag more as the night went on and not support the lower back, etc. The first night in the Flobed was nothing like this. The parts of your body that curve outward do sink in but the rest is supported very nicely and the bed stayed the same all night. It did not gradually sink in and indent during the night like the memory foam. If there was a negative, it was that the bed felt cold to me. I might need to add another blanket. I don't know if this is because it was outside in 10 degree weather when it arrived or what but it was a bit chilly in bed last night. I'll give an update on this after a couple more nights. I think it is something that I can resolve if need be. When the comfort pad arrives, I will finish taking photos and post them with comments about the install. It does seem to be a pretty good qualtiy product over all and I do think the photos will be helpful to those of you who are considering Flobed - especially since it is not likely you can go somewhere to test the bed. If all goes well, I'll get them posted this weekend. Thanks for the comments of support and my apologies to anyone I may have offended in my first post. |
Re: Flobed - a big disappointment so far - or maybe not!
| I'm surprised Flobeds overnighted a pad to you - that's pretty expensive. I probably wouldn't have if I were them. But that is why they have such a GREAT reputation, I guess, and I would never hesitate to recommend anyone try their beds. |
Re: Flobed - a big disappointment so far - or maybe not!
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BobJ, I am glad FloBeds came through for you like they have for me with their customer service that aims to please and seems to really care about the comfort of the bed to each and every customer. At least that was the way I felt from dealing with both Dave and Dewey. Dave even sliced a latex pillow for me trying to find a pillow the right height for me. But I got lucky and after buy several natural latex standard pillows from Overstock, I found two the right height for me while the others are just a tad too thick. The Queen Size latex pillows from FloBeds were so perfect but too plump for my petite size (I am only 4'10.5" tall) so I am using them as Shams which fit so nicely in my sham covers. I feel you will like the firmer latex side of the bed once you have the soft topper over it. I really love having a little cushion under me with a lot of firmness under the cushion since I sleep on my side. For years, I slept on a too hard bed and tossed and turned all night to get off my pressure points. I thought the firmer the bed, the better off I was. After my bed fell apart and I was sleeping on the floor, I asked for advice on a decorating forum after I returned a Simmons Bed that I turned out allergic too (had a suede top with polyurethane on it and not natural latex like I was told) and was sleeping on the floor on top of a comforter in my bedroom. I took, their advice and bought a 1" latex topper to sleep on top of my carpeted bedroom floor until my busy season ended. Then when clients told me about their FloBed and gave me the website and I asked others on the decorating forum about a latex bed, I got great feedback about their FloBeds and the great customer support. There seemed to be many people who loved their latex beds even beds that were not kits that I see now would have not worked for me since I needed to be able to adjust the bed to fit my needs from trying out different combination of latex cores. I still like my beds very firm still but a little cushion on top that is latex is what I need for me getting a good night's sleep and not moving too much when I am sleeping. We all can't wait to hear how you sleep is and which side of the bed you like better when your topper arrives. Please keep us updated. Did you buy the bed frame also or do you have your own and if so what type? |
Re: Flobed - a big disappointment so far - or maybe not!
| Last night I slept on the firm side. It was great. and I suspect I will stay with firm. The convolute pad looks like it will arrive today. Still too cold though. I slept well, I think, but woke up very cold. aron1231 had recommended the SnugFleece Original topper and I am going to check it out or see if I can get something at Bed Bath & Beyond tonight. Other than that, it does seem like a good bed - I do NOT miss the old bed. |
Re: Flobed - a big disappointment so far - or maybe not!
| Glad you like it so far, even without the topper. I'm looking forward to seeing your setup photos and writeup. That would be much appreciated! |
Re: Flobed - a big disappointment so far - or maybe not!
| I'm ready to post the photos BUT I can't figure out how to do it. I sent a note to the admin asking how to do it. In the meantime, if anyone else can offer advise, I would appreciate it.. It looks like you have to post a link so I uploaded the pics to Flickr first but I still can't figure it out. I tried with Firefox first and then tired with IE7 with no luck on either. Help? |
Re: Flobed - a big disappointment so far - or maybe not!
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BobJ wrote: I'm ready to post the photos BUT I can't figure out how to do it. In posting mode, click on the little image icon (3rd from right} and paste the image URL from the Flickr host in the prompt box. For best forum viewing, images should be around 640 pixels wide. |