Mattress Forum

Here is the quote from Flobeds own website:

 *For firmness adjustments we may use a core that has been used in a firmness exchange and thoroughly inspected, vacuumed and finally... UV Sanitized. We will never send a damaged core. If you prefer, we offer new cores for firmness exchange when requested at an exchange cost of $50." [EMPHASIS ADDED] 

It sounds like if you want a guaranteed 100% new core, you pay $50.  We "may use" to me equals we "will use" unless you fork over $50.  So you can get a guaranteed new core for $50 from Flobeds and pay a return shipping fee in the first 90 days, with SleepEZ in the first 90 days you get a new core and only pay a return shipping charge.  I am not too bright, but that seems to me a better deal to go with SleepEZ to get a guranteed new core for $0. 

I keep seeing people posting, as you have Kimberly, that Flobeds has a better return policy than SleepEZ.  Here is SleepEZ return policy, quoted from their own website:

"We have a 90 day full refund return policy with customer responsible for return shipping fees only. "  How is Flobeds better than this?

Here is where the return policy is stated.  60 day return policy with 15% restocking plus shipping and handling.  Right on their website.  If the policy is incorrect, they should correct the website.  Otherwise the return/exchange policy is just plain not as good as Flobeds.

I do think Sleepez sells a great product and by all accounts offers great customer service.  The written policies are not as liberal as Flobeds.  It has been mentioned in these forums before that Sleepez states a different policy on the phone than they state on the website (e.g., number of exchanges) and if their policies align with Flobeds, they need to accurately state the correct policies on the website. Otherwise I think they are losing potential business.  I know the restocking fee stated on their website prevented me from seriously considering them . . . along with some other factors, such as they state that they source their latex from multiple companies, where I only wanted LI latex . . .

Honestly though Plamarine, we are not in an "us vs. them" discussion.  Each company has it's pros and cons, and each company has customers who have been thrilled with the product and customer service they received.

I needed to know that if a latex bed was not for me, that I could return it without a restocking fee.

My price of the FloBed latex bed became a little less than SleepEz after all the discounts I got during the 90 day period as I looked at the site each day to see when the price dropped or a special deal was given (i.e., I ended up getting the slat box with the legs for free when I saw it was a special so I emailed and called right away)

The first cover I got was not that great and had a little tear so Dave waited until all my latex core exchanges were done and then sent me the new mattress cover. He told me to wait since he would be getting nicer covers and he sure was right. I love the feel and comfort of the zippered cover and love the protective material under the zipper so the latex does not get caught.

I can also see why FloBeds would do that (presuming my guess is correct).  If they gave everyone a new core for free, then no one would accept a previously-exchanged core ever, and then how is FloBeds supposed to avoid losing massive amonts of money as a result of having no use for any exchanged core?

It gets me wondering also: what does SleepEZ do with the exchanged cores?  Surely they don't just throw them out? So how do they avoid losing massive amounts of money on the exchanged cores, if they do not re-distribute them to other customers? Or, if they do throw out all exchanged cores, how do they avoid losing massive amounts of money from doing that?

I dare someone (I respectfully nominate you, PLamarine, for this task ) to call SleepEZ and ask them the hardball questions I've just mentioned, then post their responses in this thread.

Go to SleepEZ.com and look at the warranty.  Sleepezbeds.com is an older site i believe.  I printed out the warranty from the SleepEZ site, and that is the one I looked at prior to buying mine.

According to SleepEZ, the traded cores are "The returned replacement layer is taken out of production. All comfort layers are brand new."  That is quoted from the Sleepez.com website.
 

I'm tempted to try the Sleepez mattress for my daughter.  It's about the same price as the Sam's Club Dunlop mattress, so I can get the Talalay I prefer at a price comparable to the Dunlop.

There are differences between the Flobeds and Sleepez mattresses.  The Sleepez seems to come in 8.5", 10" and 13" models, the Flobeds comes in 8.5" and 11.25", or 9" and 12" if you get 100% natural talalay.  It looks like the difference is in the fact that with Sleepez, you get the three layers of latex.  With Flobeds, you get the three layers plus the 2" convoluted topper.

Also, I'm not sure about the mattress cover.  Sleepez says it's a damask cover, and the Flobeds cover is soft knit cotton.

Looking them over, I'm guessing I would get the 10000 model for my daugther.  I'll need to call them and ask about the cover though. Also, they source latex from many places (one of the reasons I didn't consider them in the first place).  In Talalay, I'd only be interested in LI latex, so I'll need to find out if they honor requests for specific latex sourcing.

When I ordered from Shawn, I asked if I was getting LI latex and he said I was.  The 13000 model is actually 4 full layers, for 13", and I just reviewed it in the review section.  It just arrived a few hours ago.  Call Shawn up, he is a great guy to talk to.

 

PLamarine wrote

The returned replacement layer is taken out of production.  

Meaning, it is thrown out?

I'm sooooo curious about how they don't lose massive amounts of money if that is true.  Won't someone please ask them that and then post the answer in this thread.

 

The old cover from FloBeds I did not like but the new cover I love.