foambymail latex - who owns it?
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I am hoping to order a latex mattress in the near future and am strongly leaning towards foambymail as their prices fit my budget best. I know about the ongoing debate over where foambymail gets their latex from, but I'm willing to accept that. Any feedback from users who have ordered a latex mattress or topper from foambymail would be much appreciated. This message was modified Sep 30, 2007 by jiffy524
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Re: foambymail latex - who owns it?
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I returned a layer of latex I bought from Foam By Mail. They don't mention this on their website, that I have ever seen, but they charge a 25% restocking fee. This isn't as bad as it sounds as they didn't deduct any additional for the "free shipping." I paid $185 and am getting credited back about $140. It cost about $30 to ship it back to them, so I'll net about $110 back from my $185 investment. The return instructions say to include the original invoice. I didn't get an invoice. They said "it was in the box." I said "the latex didn't come in a box, but just wrapped in plastic." They said "then UPS must have damaged the box." I said "maybe, but both orders I have received have arrived packed the same way." They also tried to tell me my 30 days had expired. I said "well yeah, it wasn't even shipped to me for almost two weeks after I placed the order." I have no doubt they would have refused to refund my money if it had arrived in their office even one day past 30 days - counted from the day they shipped it to the day it arrives back in their office. I say this because they called me this morning and they made a special point to note that it had arrived just 2 days before the 30 days. They weren't nasty about it at all, I'm just saying don't expect a lot of flexibility from them on this. |
Re: foambymail latex - who owns it?
| Haysdb, that is interesting. More squirly-ness from FBM -- if you buy from ebay , they give you 60 days, but do not refund the $35 flat shipping fee. |
Re: foambymail latex - who owns it?
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FYI: If you purchase (most things) with your AMEX, they offer return protection. Basically, if the merchant won't take the item back, up to 90 days after purchase, AMEX will take care of it for you. There is a $300 max per item, and you probably need to ship it back to the merchant w/ tracking/delivery confirmation. I purchased my mattress with my AMEX, in case the 30 days isn't enough for me to decide, or FBM tries any funny stuff. https://www124.americanexpress.com/cards/benefits/returnprotection.jsp |
Re: foambymail latex - who owns it?
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Finally received my FBM mattress, picked it up from UPS. Mine came in a box, which was barely in tact when I received it, but there was a box, with a packing slip attached to the outside. Inside, packaged all smushed up, my mattress wrapped in shrink wrap. I am going to put my new bed together tonight or tomorrow, and then open the mattress. I will report back once it is all set up and I have spent a few nights on it. |
Re: foambymail latex - who owns it?
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jiffy524 wrote: Finally received my FBM mattress, picked it up from UPS. Mine came in a box, which was barely in tact when I received it, but there was a box, with a packing slip attached to the outside. Inside, packaged all smushed up, my mattress wrapped in shrink wrap. I am going to put my new bed together tonight or tomorrow, and then open the mattress. I will report back once it is all set up and I have spent a few nights on it. how is it? Could you repeat which exact mattress you purchased AND your weight height? thanks! This message was modified Nov 17, 2007 by novahelp
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Re: foambymail latex - who owns it?
| Yah size and weight would be great, I just received a 36lbs 3" 5.5lbs/ft^3 queen memory foam topper which should have been about 46lbs. And did you order through ebay or their website? Thanks |
Re: foambymail latex - who owns it?
| FYI, The color of FBM's 5 lb memory foam is pink. They only have one pink foam as far as I am aware. |
Re: foambymail latex - who owns it?
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Just an FYI, my 3" FBM which was not the top density model (I guess the 4.5 is the lower model) is PINK. However, as it ages it slowly has turned orange on the more exposed side. Strange eh? haysdb wrote: FYI, The color of FBM's 5 lb memory foam is pink. They only have one pink foam as far as I am aware This message was modified Nov 17, 2007 by novahelp
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Re: foambymail latex - who owns it?
I stand corrected. This page calls their 4.5 lb foam "white memory foam" and the 5.5 lb foam "pink memory foam" and here are their pictures:  |
Re: foambymail latex - who owns it?
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haysdb wrote: I stand corrected. This page calls their 4.5 lb foam "white memory foam" and the 5.5 lb foam "pink memory foam" and here are their pictures: It looks like they sent me by mistake the more dense foam! Not that it made a difference on my cheaperpedic. I did order the 4.5, and they sent me the pink one. As I said the pink has turned to a yellow/orange. Not sure this is normal? |