|
I JUST bought a Serta Vera Wang Latex "Cushion Firm" mattress on clearance yesterday (7/21). Supposedly originally priced at $3,500, I paid $1,200 for it. It felt great in the store, but after brining it home and sleeping one night on it I realize its too soft for my personal needs. I think I need something like a plush firm and this is more like a plush Eurotop or pillowtop, and I have disc and sciatica issues with my back, so this level of support just won't cut it. For a person who likes a plush mattress, this thing could be a dream, but for me its now a nightmare. Because it was on clearance I cannot make use of the exchange policy that Sleepy's offers. So here I am stuck with a 1-day old mattress that I can't use and $1,200 worth of debt that I couldn't afford in the first place. I'm VERY discouraged for a few reasons. One, because I saw this amazing deal and stretched my willingness to go softer than I should have. I'm a pretty savvy buyer but I shot myself in the foot on this one. I bought on impulse and should have played it safe and gotten a spring bed that I could afford, and had the return policy intact. Instead I was enamored by the fact that I was getting a $3,500 mattress at such a great price. And two, because I explained in detail to the sales person what my back issues were, and literally begged the guy to help me please find something that will be good for me. I put my trust in them, and despite the fact that I was going to buy a mattress from them no matter what, they somehow allowed me to walk out the door with something they probably knew wasn't right for my personal needs. So I'm here for one of two reasons: 1. In case anybody is looking for a mattress like this who might be interested in buying it from me. I have the paperwork to show when I purchased it (7/21), and put a mattress cover on it right away. This thing is flawless. My mistake can be your gain. I am willing to take a loss and hopefully recoup $1,000 of my $1,200, but I know its a long shot. If you're in Massachusetts and remotely interested in this let me know and I can send pictures or talk it through. OR 2. Advice. Am I screwed here, or do I have any options? I am desperate. My back pain is horrible. I am getting no more than 5 hours of sleep a night and am always tired and in pain. This was a VERY big deal to me. I was SO excited to finally get the rest and comfort I needed and I messed up. If there's ANYTHING that can be done for this I would be SO beyond grateful. This is my day to day life and vitality here. I can't afford to throw this away and buy a new one, and my old mattress is gone. Thanks in advance for anybody willing to hear me out, or help. |
|
To follow up: 3 days later I got 4 people interested from craigslist...every single one of them was those check scams, where they have you cash a check in advance of the purchase, they take the item, then later you hear from your bank that the check was not valid. there are 2 levels a check needs to clear, first at the point of sale, then it gets sent off to a 3rd party company who verifies it...so in that 2nd step you find out the check is no good. at that point since the bank had already given you the money from the point of sale cashing, you OWE the bank the money back! by then the person is long gone with the item, their email address is no longer valid, and poof...you lose your stuff and have to pay the bank for it taboot! SO I told them to all go screw. THE GOOD NEWS: I emailed Sleepys customer relations department, explained my situation, and I got a call back from a woman who promised to make me satisfied by the time she's done working with me. She told me to go to a store, and write down the model number of the beds I like, then call her back, and she will offer a discount of up to 80%. So for a $1,000 mattress, I'd have to pay $200 to get it, free shipping, and I get to keep the clearance item I already bought! Thats cheaper than their traditional $250 comfort exchange program, and I get both mattresses on top of it. It almost seems too good to be true, but I'm going to the store tomorrow to pick out a few coil mattresses in my price range that offer the comfort and support I need. I will report back once I do that and Sleepys makes me an offer. Things are looking up at this point... |
Just in case it makes you feel better, the *same exact scenario* practically happened to us. We're very savvy, but were very manipulated by a seemingly nice Sleepy's salesman who seemed to want to help us and cut us a deal. I also have sciatica and was stuck with a too-soft mattress (not the same mattress as you, but very similar scenario). It took us longer than a day (it took a couple months) to realize it was too soft. So we didn't even call Sleepys. We slept on it, miserably, for a year, and now it's our guest bed. I think Sleepy's specializes in mesmerizing customers in this way. I am glad they seem so willing to help you get a better mattress. I hope the next one is a good one! Personally, I won't ever go to Sleepy's again. |