mattress pros please educate me about-BOX SPRINGS vs FOUNDATION
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I recently ordered an Aireloom Danielle full mattress and low profile box springs from Mancini Sleep World and expect it to be delivered next week. One thing though, I can't seem to get a straight answer and have called two other stores with the same question.- I plan to put this boxspring and mattress in a framed bed (not a platform). I assumed I was buying a REAL boxsprings that has steel inside. One Mancini salesman told me that the standard sized boxsprings and low platform boxsprings both have steel in them, but the 31/2" platform choice does not. (I ordered the low profile 5 1/2", not platform) A different store Mancini salesman says NONE of the boxsprings actually have steel in them anymore-just wood. He says all the "boxsprings" are made like this now and are called "foundations". What's the real story and should I worry because this bed will have to support a 200lb man and I sure as heck don't want to be out there shopping for another mattress in a few years. CaMom |
Re: mattress pros please educate me about-BOX SPRINGS vs FOUNDATION
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Warranties are a joke in the mattress industry. It's next to impossible to collect on one. You're at the mercy of an inspector whose job is basically to make some excuse why it's your fault the mattress is sagging, rather than their fault for making a crappy mattress. The best thing you can do is to buy from a store with a good reputation for customer service who will go to bat for you. Manufacturers are more concerned with maintaining the good will of their retailers than they are with maintaining yours. It's really a sad commentary on the state of today's mattress industry. Kait--you should have called the store if they delivered a warped foundation and insisted they exchange it. It's always better to deal with the merchant whenever possible rather than the manufacturer. No one should have to accept defective merchandise. |
Re: mattress pros please educate me about-BOX SPRINGS vs FOUNDATION
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I did contact the store...they didn't care. Told me to deal directly with the manufacturer. Later, my husband dropped by and told them just how made they'd made me. I'd had two bad Restonic mattesses prior to that and had flatly told them that their product had better be superior. HA. Never again. Never. Kait |