Mattress Forum

Unfortunately I am stuck with JCPenny. You see this is my 4th mattress in the last 8 years replaced under warranty. I have not had any luck with mattresses, from sagging in the middle, top layer cloth falling apart, sagging where we sleep.  Hopefully I get more luck with this mattress.  Yes JCPenny no longer gives you a sleep comfort guarantee but with the iComfort they do since this guarantee comes from Serta.  We tried the Genius and Prodigy at a local mattress store and really liked both. Mind you Genius was not as hard as ours at the store. Unfortunately JCPenny does not carry the Prodigy which felt really nice.  Let's see what happens in the next 90 days. If not I guess I will go back to the drawing board. Thanks again

 Hey! Serta warranties icomfort? SLPNGC! Maybe you can return your Revolution after all! Check that out, eh?

 

 

At bottom of iComfort ad sign it says '120 day risk free in home trial'.  To me that means if you don't like it, you can return it with no restocking fee.

But, I used the 1-time exchange priviledge from a Stearns and Foster, paid the upcharge and got the Revolution.  Because of that, Sears says the 120 in home trial is voided and the bed is a final sale.....

of course, the Sears chump who does the exchange process over the phone makes no mention of that.  If the customer doesn't ask all the questions, Sears let's one screw themselves.  Sears sales clerks and many of the phone reps are a bunch of ill informed, unprofessional chumps.

Last time I'll do an exchange, ever, unless there would be a return after it.  Already I'm thinking about how to sell this Revolution on Craigslist when the SleepEZ latex comes in.

Someone at a sleep store recommended leaving a bowling ball on the mattress.  When it sage enough call up Serta.  But when I find a mattress I really like, I want the Revolution out of the house, not keep it around to try for a free replacement.

 It might be worth contacting Serta directly, instead of going through Sears. Sounds like maybe Sears is interpreting it that way, but maybe the manufacturer would have something to say about that. Might be worth a try - what have you got to lose?

 

 

I talked to Serta Intl customer service.  They said contact Sears for any return of exchange priviledges. 

Sears really does not 'watch after' their customers.  They have an ultra rigid 30 day return or exchange period on the first mattress purchase.  The upside - everyday low prices, and they build to order so you will get a 2-day old mattress when delivery knocks on the door.

Other downside is Sears selection of mattress lags behind the major bed stores.  But they have iComforts which bed stores do not carry here.  For those into iComforts.
 

 

Bummer! So what good does it do for a manufacturer to offer a warranty if the retailer is able to change it at whim?

That is terrible! Another twist to the sordid underside of the mattress industry. Well, we appreciate you sharing your sad experience and being able to learn from it.

Good to get the word out about Sears. Everyday low prices don't mean much if it means they stick you with something you don't want.