| Hello all. Since everyone has been great here, I want to provide my feedback on my iComfort Genius bed. Received it yesterday along with the low profile box springs. One box spring was received damanged so JCPenny is replacing both. I placed the water proof cover Protect a bed Premium cover along with a padded cover I had on my previous pillow top mattress that was replaced by warranty for this IComfort. First night we slept great on it. Yes it is a bit on the hard side but something we were looking for since we both suffer from lower back pain. We woke up with no pains this morning. I am a stomach sleeper and I can say I did not feel any uneven curves while sleeping. My wife is a back sleeper and also slept great. There were no smell of the mattress and did not experience any heat issues. Our AC at night is at 73 degrees. I will try to post feedback every couple of days to inform everyone about this mattress.. Thanks |
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slpngoc wrote:
Sears really does not 'watch after' their customers. They have an ultra rigid 30 day return or exchange period on the first mattress purchase. The upside - everyday low prices, and they build to order so you will get a 2-day old mattress when delivery knocks on the door. Other downside is Sears selection of mattress lags behind the major bed stores. But they have iComforts which bed stores do not carry here. For those into iComforts. That is terrible! Another twist to the sordid underside of the mattress industry. Well, we appreciate you sharing your sad experience and being able to learn from it. Good to get the word out about Sears. Everyday low prices don't mean much if it means they stick you with something you don't want. |
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weewillywinky wrote:
That is terrible! Another twist to the sordid underside of the mattress industry. Well, we appreciate you sharing your sad experience and being able to learn from it. Good to get the word out about Sears. Everyday low prices don't mean much if it means they stick you with something you don't want. <edit> Oooops, starting to repeat myself. This message was modified Aug 9, 2011 by slpngoc
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I know the warranties aren't worth much, but within the first month, it's certainly reasonable to at least honor the manufacturer's exchange policy. I agree with your point, that a refund policy is really what we need, but AT LEAST an exchange policy for the first little while, when the manufacturer warranties its product. I did not know before that a mattress's warranty could be nixed by the seller. What an eye opener. |