My SleepEZ 13000 Organic
We received delivery of our California King SleepEZ 13000 Organic earlier this week. I ordered over the phone from Shawn, and was not really impressed with the customer service I received. Shawn was professional and friendly, but seemed to rush me through the ordering process. He didn't ask me any questions unless I prompted him and seemed hurried. I hung up feeling uncertain about my purchase. That uncertainty continued when a few days later I had not received any sort of email order confirmation or receipt for my purchase. Given I had charged over $2300 to my credit card, I was uncomfortable having no receipt of my purchase. I did however, receive a email notification of shipping from UPS, so at least I knew something was on it's way to me. I called SleepEZ and spoke to Shawn again to request a order confirmation or receipt be emailed to me. Even though it was only 2 days later, he didn't remember me or my order, but said he would be sure to send a confirmation email. Still, nothing arrived in my inbox. I ended up emailing Kristina after the bed was delivered to again request a receipt (the delivery did not include any paperwork, not even a packing slip) and finally received it later that afternoon. Now, onto the bed. It is lovely! This is our second latex mattress experience (we purchased Costco's Sleep Science latex mattresses for our kids), so we knew what to expect to some degree. The mattress arrived in 4 large and sturdy boxes. Each box was marked on the outside with which latex layers were inside and had convenient handles for moving them about. My husband called SleepEZ when they arrived and received good advice about assembly. Mainly, to leave our old mattress on the bed and lay the cover on top of it. Then, fold down the sides of the cover over the edges of our old mattress. This holds everything in place and gives a nice flat surface for layering the latex. Once all the layers are in place you just pull the edges of the cover up over them - easy peasy! The organic cotton and wool cover was folded up inside the two top layers and is very nice. It is extremely soft and appears well made. It looks the same as the cover PLamarine received and posted photos of. It is a nice natural unbleached cotton color. I've heard that the Flobeds covers are nicer, but to be honest, I don't know how much nicer a mattress cover could possibly be. My only criticism is that the zipper they used could have been bigger/sturdier. The zipper head was small enough that it was hard to grip when pulling through the corners. A minor issue in my opinion. We ordered 100% natural Talalay for all of our layers and have started out with the following configuration (from bottom to top). Husband: XF -XF-F-M, Me: XF-F-F-M. The latex itself seemed to be good quality (as far as I could tell). It was uniform in color and smelled nicer than the Costco beds and JCPenney latex pillows we have. Once the cover and sheet were on I couldn't smell it at all. There were stickers on each piece labeling it's firmness (as well as on the inner plastic bags that contained them). They were glued seams at the very bottom of each piece, which I assume is due to the fact that a Cal King is longer than a standard king. We've only had the pleasure of sleeping on it one night so far, but we are in love with our new bed. My husband had been sleeping downstairs for the last 3 months because our old mattress was so bad for his back, he found the couch to be more comfortable. But last night he slept like a baby, hardly any tossing and turning. We both commented when we woke up that there was no numb arms or legs, no aching hips, and no back problems upon waking this morning. I only hope it is how we wake up every morning from now on. In short, this bed is 13" of heaven! Well worth the marginal communication issues we had with SleepEZ. I originally made this purchase wishing I could afford to buy from Flobeds instead. But with the additional cost of the bed, plus shipping and CA sales tax, it just wasn't possible. After seeing and sleeping on SleepEz's product, I can't imagine that Flobeds product can be all that much better. I'll report back in a month or so for a more long term review. But I can't wait to go to bed tonight! |
Re: My SleepEZ 13000 Organic
they also look very low to the ground and iF i just use the mattress they wil be so low. and the also don't look as if they are going to hold such weight - my weight and mattress weight. This message was modified May 19, 2010 by roy1
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