| I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
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EW! That is just horribly nasty...imagine if this many people who are on this site all had the same issue, how many people in the world also are affected? That's HUGE! You need to contact Sealy directly, obviously the store person has no knowledge of warranties or issues, and make a big stink. They NEED to warranty your mattress, NOW! People don't have money to burn these days, and you should not have to buy another mattress because they sold you a faulty one. Remember, mattress companies sometimes/often try to make things YOUR fault so they don't have to pay(I know this from my S & F warranty issues...what a crappy bed), so don't let this happen. You can tell them if they are stinkers about this that you have been in contact with others with this same problem, so you are not alone. Good luck! Kait |
| We have had the Sealy Posturepedic Memory foam mattress now for 11 months. Today we decided to move the mattress 180 degrees and in lifting the mattress up see that the underside of the mattress and the top of the Box Foundation that came as part of the set BOTH have wetness and mold/mildew. We have been using the mattress protector that came with our purchase 100% of the time we have owned the mattress to keep it from having liquids or stains damage the mattress. We are trying to clean and dry it, but THIS IS RIDICULOUS. We live in Pasadena California, a relatively dry climate. I will take this to Sealy. |
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Sounds like a lot of great info and I think that most of it makes sense... With the majority of top manufacturers in America purchasing from a small number of foam companies for their "memory" foam, the problem reverts back to the foam manufacturer and probably not the end manufacturer (in your case Sealy). If it is moisture, and you are not using a true waterproof cover (something like Gortex material is the best as it breathes and does not change the feel of your mattress), use your warranty service (manufacturer's warranty should apply whether you purchased any "extra" warranty or not) and get a waterproof cover for the replacement mattress/box. By all means NEVER feel like you don't have the right to state your concern and make a warranty claim. Furthermore, finding a memory foam option that makes their own versions of foam (rather than buying from the same company that provides for most manufacturers) that receive good reviews. I know both Tempurpedic and Serta's iComfort options both manufacture their own memory foams and both receive very favorable reviews. The most important element of the "right" bed is that you feel comfortable at first... also feel comfortable about 10-15 minutes later (you and your partner in sleeping positions) and that the price is commfortable as well... Sleep well "chellou"! |
| I am just experiencing this problem with the Sealy Trueform Cools springs m,attress. When I called Sleepys (reatiler I purchased the mattress from), they immediately told me that "mold" was excluded from the warranty. I read the warranty and there is no exclusion for "mold." I complained through the better business bureau and indicated that this mold problem appears to be very common - I directed them to this message board. A few days later, a Sleepy's representeive called me to say that they spoke to the manufacturer who has now become aware of the problem - sleepy's offered me a credit. Now, whether sleepy's assertions are true or not, if you are dealing with a retailer who is not as accomdating as Macys, complain to the BBB and link to this message board - it might help, especially if the retailer tells you that the warranty is voided or something. This really looks like a manufacturing defect. |
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I MAY have an answer to this problem. My Sealy Trueform Coolsprings mattress was laced with Mold/mildew after just 11 months. After treating the cover and mattress bottom with various products it looks clean, but inside is another question. However, in looking at the box spring that came with it my wife decided to cut off the top of the box spring. Guess what....the underlayment is a plastic/foam similar to that you would find under a laminate floor. No wonder the mattress above can't breath from below, IT LAYS ON THIS PLASTIC. The box spring came as part of a package from the manufacturer. |
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GuyMakesSense wrote:
Sounds like a lot of great info and I think that most of it makes sense... With the majority of top manufacturers in America purchasing from a small number of foam companies for their "memory" foam, the problem reverts back to the foam manufacturer and probably not the end manufacturer (in your case Sealy). If it is moisture, and you are not using a true waterproof cover (something like Gortex material is the best as it breathes and does not change the feel of your mattress), use your warranty service (manufacturer's warranty should apply whether you purchased any "extra" warranty or not) and get a waterproof cover for the replacement mattress/box.
By all means NEVER feel like you don't have the right to state your concern and make a warranty claim. Furthermore, finding a memory foam option that makes their own versions of foam (rather than buying from the same company that provides for most manufacturers) that receive good reviews. I know both Tempurpedic and Serta's iComfort options both manufacture their own memory foams and both receive very favorable reviews. The most important element of the "right" bed is that you feel comfortable at first... also feel comfortable about 10-15 minutes later (you and your partner in sleeping positions) and that the price is commfortable as well... Sleep well "chellou"! Actually iComfort is manufactured by either Foamex or carpenter I cant remember exactly which one and only the top couple of layers on iComfort is memory foam the core and support layers are not memory foam. The only companies that curently manyfacture their own foam that I know of is Tempurpedic and Simmons, but even simmons buys the majority of its foams and only manufactures the foam for certian beds like Comforpedic and some of the Beautyrest mattresses. This message was modified Dec 13, 2011 by DaveStro
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Chelleu, I just found the exact same problem. The top of the mattress is clean and dry but underneath is wet and covered with mold. Did you get anything resolved? Any advise would be welcomed. Cody chelleu wrote: I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
| We have had our Sealy for about 10 months. This evening I rotated the mattress and noticed the huge mildew stain both on the mattess and on the box springs. This makes me sick to my stomach to think how much we spent on the bed and poor quality we got out of it. We purchases ours from a local furniture store. So you recommend contacting them first or going directly through Sealy? |
| We are on our 2nd Sealy mattress in less than 6 months. The first one had moisture that tured to mold. The mattress store replaced it, and now we just found out today that this one is wet, which we know will turn into mold like the first one. There is no way we can keep this with the mold health concern. I'm about to call them yet again, but I have a feeling this is not going to go good for me. We live in a town house, and we do not have a moisture problem, but for some reason we having moisture problems with the foam mattress. I can only hope that it's a big enough problem that Sealy has a recall. Something isn't right. |
| The mattress store is going to replace the 2nd mattress with a latex mattress at cost. They totally came through for us! Good luck folks... |