| I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
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GuyMakesSense wrote:
Sounds like a lot of great info and I think that most of it makes sense... With the majority of top manufacturers in America purchasing from a small number of foam companies for their "memory" foam, the problem reverts back to the foam manufacturer and probably not the end manufacturer (in your case Sealy). If it is moisture, and you are not using a true waterproof cover (something like Gortex material is the best as it breathes and does not change the feel of your mattress), use your warranty service (manufacturer's warranty should apply whether you purchased any "extra" warranty or not) and get a waterproof cover for the replacement mattress/box.
By all means NEVER feel like you don't have the right to state your concern and make a warranty claim. Furthermore, finding a memory foam option that makes their own versions of foam (rather than buying from the same company that provides for most manufacturers) that receive good reviews. I know both Tempurpedic and Serta's iComfort options both manufacture their own memory foams and both receive very favorable reviews. The most important element of the "right" bed is that you feel comfortable at first... also feel comfortable about 10-15 minutes later (you and your partner in sleeping positions) and that the price is commfortable as well... Sleep well "chellou"! Actually iComfort is manufactured by either Foamex or carpenter I cant remember exactly which one and only the top couple of layers on iComfort is memory foam the core and support layers are not memory foam. The only companies that curently manyfacture their own foam that I know of is Tempurpedic and Simmons, but even simmons buys the majority of its foams and only manufactures the foam for certian beds like Comforpedic and some of the Beautyrest mattresses. This message was modified Dec 13, 2011 by DaveStro
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Chelleu, I just found the exact same problem. The top of the mattress is clean and dry but underneath is wet and covered with mold. Did you get anything resolved? Any advise would be welcomed. Cody chelleu wrote: I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
| We have had our Sealy for about 10 months. This evening I rotated the mattress and noticed the huge mildew stain both on the mattess and on the box springs. This makes me sick to my stomach to think how much we spent on the bed and poor quality we got out of it. We purchases ours from a local furniture store. So you recommend contacting them first or going directly through Sealy? |
| We are on our 2nd Sealy mattress in less than 6 months. The first one had moisture that tured to mold. The mattress store replaced it, and now we just found out today that this one is wet, which we know will turn into mold like the first one. There is no way we can keep this with the mold health concern. I'm about to call them yet again, but I have a feeling this is not going to go good for me. We live in a town house, and we do not have a moisture problem, but for some reason we having moisture problems with the foam mattress. I can only hope that it's a big enough problem that Sealy has a recall. Something isn't right. |
| The mattress store is going to replace the 2nd mattress with a latex mattress at cost. They totally came through for us! Good luck folks... |
| Sealy is replacing our mattress and box springs. I called the 1-800 number and they asked me to send a picture in an email. They responded within the hour. They said they have never heard of these problems. I thought that was kind of funny that they have never heard of the mold problem, but offered to replace it within an hour. I suggest contacting Sealy directly. |
| In October of 2011, we bought a new Sealy mattress and boxsping. Today, we lifted up the mattress and discovered the bottom of the mattress was wet and had a large patch of mold growing in the middle of the bottom of our mattress. There was also mold and wetness on the top of the boxspring as well. We went to the place we purchased the bed, Bryant Furniture (Herrin, Illinois). The manager told us he had never heard of this problem and advised his store and Sealy do not warranty any mattresses which are stained. We have not spilled any liquids on the mattress and the top of the mattress is completely dry. One would expect a mattress and boxspring which cost us about $1,000 would not have such issues. |
| If you haven't spilled anything on the mattress and the mattress is in pristine condition other than the factory defect, take pictures and raise H*#@ with Sealy. They will cave and take care of the issue. Trust me. I have seen this type of thing happen before and the retailer isn't going to bat for you because they don't want to eat the delivery costs. Stand your ground, be firm, and Sealy will replace it I assure you. |
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Cyndihall wrote: Hi, My husband & I purchased a new MemoryWorks foam matress made by Sealy in January 2011 at Macy's, we just dicovered mold growing all over the underside of the matress & all over on the top part of the box spring. I also found mold growing all over the bedskirt where it touched the bed & boxspring. I originally discovered the mold when I was moving the bed, because first off our new boxspring broke in half. We contacted Macy's where we purchased the bed & boxspring & they are giving us a full refund, also, a small credit for new bedding. I am still waiting for the delivery company to come remove the moldy bed which is now in our garage. I just discovered from Macy's who we purchased the bed from, that the bed is manufactured in China & there was a bad batch of matresses. You should be reimbursed for your bed, I would take it up again with Sealy or the company you're dealing with, they are fully aware of this matter.
Has anyone heard of a class action lawsuit going on with this? There should be if not. Everyone who purchased the MemoryWorks matress by Sealy need to know they are sleeping on a moldy bed!! There are so many health problems that stem from mold exposure. Now I feel like we need to clean our bedroom fully, shampoo & disinfect the whole room, maybe get new carpet & throw away all our bedding. It's going to cost us more than the bed itself. We bought the bed on sale, now to get a new bed will cost us more than we originally paid. I'm so frustrated. We are not giving up in this, & I hope you don't either. |
| We woke up to the same problem this morning. Macy's quickly agreed to replace our mattress. We have to wait till march for our replacement, annoyed that we have no other choice but to sleep on a moldy mattress. Should we shop around for a new different mattress or try again with the same type? |