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Re: the Saatva mattress, I have read the reviews and posts on here regarding this mattress. I have read the reviews on the Saatva website itself, along with all the other reviews that I could find on the internet. 99% of them seem to be all about the great customer service, etc., and about how nice the mattress looks and feels once they receive it, etc., (which is all beneficial and good to know, of course) - but there are few, that I can find, that speak about the durability of the mattress itself over time. There was a post on here some time back asking that very question, but no one really responded with an answer. Evidently, the company has only been marketing their product on a wide-spread on-line basis about 4 years or so, but surely there must be somebody out there that has had the mattress for a couple of years now, who could and would report about how it is holding up. I may be too skeptical, but a good number of the reviews/posts out there seem to be a bit too glowingly over the top. Many of them seem as if they are intentionally planted, especially since you can see the same exactly worded review on several different sites. It seems that Saatva has done a great marketing job covering the internet with positive messaging, and from what I have read, if true, then it deserves the positive reputation. I would just like to know something about people's experience with the mattress itself a couple of years out from purchase. If there is anyone on this forum who has had the mattress for a time or who has read or knows about the durability of it over time, I would greatly appreciate the help. Thanks! This message was modified May 9, 2013 by MrSandman
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We had a Saatva for about 2 years. Bought it because of all the great reviews and went with their EXTRA FIRM mattress. It sagged within 6 months and we started developing back and shoulder pain. We didn't realize it was the mattress that was causing us the pain, until about 6 months ago when we were approaching our two year mark with our mattress. So I went online contacted customer service about the issue and realize the mattress only had a 2 year warranty. When we went mattress shopping we realized most manufacturers and retailers offer 10 years as the standard warranty. So the last part that really bothered me was the fact that all over their website they are promoting their use of ORGANIC COTTON. What you don't realize is that it's only in the quilting on top, written in tiny print. So in my investigation I learned that sometimes manufacturers put all their materials on the law label to show what's in/on the mattress. Turns out no where on the law label do they mention the organic cotton on their law label. Only the words organic cotton is knitted into the quilting. I then proceeded to post a review on their website about my dissatisfaction about the mattress and I was upset by the fact that I felt mislead that there was more organic cotton in the mattress. I was then phoned by one of their staff and I told him my concerns and dissatisfaction about the mattress and the lack of mentioning of organic cotton on the law label. The individual I spoke to then accused me of slander and they would proceed with legal action if I did not remove my review. A few days later I was contacted by their EVP and he apologized for the way I was spoken to and then offered me a check to remove my negative review and to help me pay for a new mattress. I appreciate their gesture to help me with buying a new mattress, however it helped me understand why they have such positive reviews. So summary: Quality of the mattress did not hold up for us so beware when you buy. Warranty only being 2 years is a little weird for me especially since I don't plan to spend $1000 every two years for a mattress. I rather invest my money in a more expensive one that last me 10 years! |
| I almost bought this Saatva mattress but your review really saved me. Looks like they have a great marketing machine behind this average mattress. I was even feeling bad why I paid 3x for my last Tempurpedic mattress but you get what you pay. In fact I think Saatva is overpriced for the value it provides. Anyway I cannot trust a company which carefully manages its reviews by threatening customers posting genuine reviews. This Saatva company seem to have created a great online reputation based on targeted and largely manipulated reviews. I am sad. I am going with Tempurpedic again. |