Mattress Forum

The mattress arrived today and the first impression is awesome. No chemical odor with the perfect balance of softness and support. I can't wait to sleep in it tonight!

http://www.bbb.org/connecticut/business-reviews/mattresses/saatva-in-westport-ct-87089118

So if the original post was in January 2011 why was the company subsequently reorganized?

And why are there no independent reviews online?

I would like to buy their mattress so perhaps and independent response can be provided or the CEO whom kindly commented above, please feel free to respond.

My concern is that mattress co.'s often time go out of business. Restructure. Then the return policy is null and void.

Thank you.

Good points, all ya'll. From what I'm reading on this forum, having a warranty doesn't mean all that much anyway, so just because a company is new is not necessarily the be-all end-all issue. More important is to know what you're getting (upfront, accurate, complete disclosure of components and construction) and have an exchange or return policy that you can live with if it doesn't work out within a reasonable period of time, is how it seems to me at this point after reading lo these many months (and still not buying anything yet - but trying to soak up all the information I can like a sponge so I don't live to regret (yet again) making an illinformed decision then having to work like the devil to get the problem solved). I'd rather pay in taking the time to find out what I need to know than plunking down my cash, ending up with a mattress I can't stand, and then having to deal with getting rid of it. So if this company - or any company - is willing to give folks a good deal for a good product, and at the same time is honest and accurate in telling you what you are getting, and if they have a reasonable exchange or return policy, then I don't really care how long they've been in business, or if it's a big or a small company, local or on the internet.

Quote from Saatva website:

Foam encased anti-sag edge support for better durability and more sleep surface. The Saatva Mattress uses a Dual Perimeter Edge Support System. The lower base support coils are steel encased while the upper comfort coils are foam encased.

I agree, I would just email them and you should get an answer pretty quickly.  I haven't bought from Saatva, but my friend did a few months ago and really likes it a lot.  It's pretty rare for a friend to bring up his mattress in conversation, so it must be pretty comfortable.  I'm convinced that I will buy my next mattress online (which hopefully will be very soon) and will definitely give Saatva a hard look.