SleepWarehouse Returns
| Has anyone had to do a return with UPS shipping to SleepWarehouse or another place with a large box? I just checked on shipping rates to return my 3” King Sensus topper and UPS charges a premium for a box over 24”x24”x24” and I’m pretty sure the box the topper came in was larger. I’m at work now and the box is at home, so I can’t be positive, but I’m pretty sure the box was closer to 30”x30”x30” or more. The original shipping and weight was $23.85 and 55 lbs. For a box larger than 24”x24”x24”, UPS charges a minimum billable weight of 140 lbs. and a “Large Package Surcharge” to bring my final cost to $111 in shipping to return my topper. SleepWarehouse obviously didn't pay that. |
Re: SleepWarehouse Returns
| Recently I purchased a latex topper from Sleepwarehouse. Although I do find it to suit my needs and to be comfortable, it is not at all a finished product. You pay a lot and the piece of foam looks sort of hacked cut with little pieces that fall off easily. The owner was very responsive and we talked a few times before purchase, but when I tried to reach him for a possible exchange, he did not respond. |