Stay away from Simmons brand, researching a "Diamond" brand mattress
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Purchased a simmons beautyrest plush pillow top from Macy's in May of this year. The mattress was very comfortable however within two months it had sagged one and a half inches or more. My weight is 155lbs and I am a side/back sleeper. Macy's took the mattress back and instead of exchanging for another plush, I decided on a Simmons beautyrest firm mattress figuring that it would be less likely to sag. The simmons firm mattress turned out to be the most uncomfortable mattress I have ever slept on and I am planning on returning it. At present, I am sleeping on the bed in the guest bedroom. My recommendation, stay away from simmons mattresses. Am considering a memory foam mattress and came across a "Diamond" royalty memory foam for $1288 at a local store here in the Bay Area , however I have not been able to find any reviews for this brand and the quality. I read the Diamond warranty online and they do not accept returns for body impressions, so this is a red flag. Have another week left to return the simmons to Macy's for another mattress or exchange for something different, subject to a 10% return fee and delivery. I may just opt for a straight return for the time being and try one of those foam pads on the guest bed. Any suggestions on where to purchase a foam pad? I have been finding that trying to buy a decent mattress is even more challenging than buying a new car. The main problem appears to be poor quality in materials in all the brands, unless you are willing to spend several thousands of dollars. Salespeople I have talked to in various stores have not proved to be very helpful either, and seem more concerned with making a commission that the customers satisfaction. |
Re: Stay away from Simmons brand, researching a "Diamond" brand mattress
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As someone who found this forum in my excruciating search for just the right mattress last week, here's my experience and recommendations re: Diamond Mattresses. I owned and slept on very comfortably a Diamond (model: Spinal Pedic “Prestige”). Bought it 10 years ago, around the time (I believe) the industry started making plush-type pillowtops. Or at least they hadn't been making them for years as it was hell finding sheets that would fit 15” deep mattresses! I was concerned the pillowtop would depress over time and create impressions, but to my surprise, it NEVER did. (No memory foam or latex was used in pillowtops back then. About 2 years ago, I started having some occasional back issues. Never thought it was my bed, till recently when it became more chronic and consistent. Well, finally my dense head realized it could be my mattress. (And have now learned that mattresses should be changed every 7-10 years.) So I searched high and low for a new bed, reading for hours the reviews online and forums. I didn't think Diamond was anything special, 'cause they don't spend money advertising and just figured there were better mattresses out there. Money's not as tight as it was 10 years ago. Well long story short, after visiting plenty of brick and mortars and not being happy with the way memory foam or latex or air feels, I thought, why the heck don't I just try to find another Diamond? Unfortunately, they don't make the model anymore that I had. But I did find something similar, another pillowtop model, the Spinal Pedic “Devonshire” (no memory foam or latex) and after 4 nights on this... still NO pain upon waking, woohooo! So I'm sold on these. They're locally made in LA, apparently a family run business, they say 20 years warranty on most of their mattresses but that's not realistic. I did try one of their pillowtop memory foam models on the floor at a furniture story, but didn't like it. As far as “I read the Diamond warranty online and they do not accept returns for body impressions, so this is a red flag”... this seems to be true for every mattress and mattress company, from what I've found in my research. Seems like most companies say something like it has to be more than 1.5” to qualify for warranty action. The only negative I have to say about Diamond, is that they aren't “accustomed” to fielding questions from the public, apparently. Their business really seems geared to providing product to stores and not interfacing with potential customers' questions. So if you call Diamond to ask a question like, “What model comes closest to the Prestige you used to have?” ... good luck getting a response. This message was modified Sep 5, 2008 by Producer08
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Re: Stay away from Simmons brand, researching a "Diamond" brand mattress
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Dear Producer; I will have to check out the Diamond beds, too. Did you ever open up your old bed to see how it was made that the pillowtop didn't crush? I have had two beds by Restonic do this and one by Stearns and Foster, so am very hesitant to go pillowtop anymore. But I need the cush or my arms and legs get numb. Thanks, Kait Producer08 wrote: As someone who found this forum in my excruciating search for just the right mattress last week, here's my experience and recommendations re: Diamond Mattresses. I owned and slept on very comfortably a Diamond (model: Spinal Pedic “Prestige”). Bought it 10 years ago, around the time (I believe) the industry started making plush-type pillowtops. Or at least they hadn't been making them for years as it was hell finding sheets that would fit 15” deep mattresses! I was concerned the pillowtop would depress over time and create impressions, but to my surprise, it NEVER did. (No memory foam or latex was used in pillowtops back then. About 2 years ago, I started having some occasional back issues. Never thought it was my bed, till recently when it became more chronic and consistent. Well, finally my dense head realized it could be my mattress. (And have now learned that mattresses should be changed every 7-10 years.) So I searched high and low for a new bed, reading for hours the reviews online and forums. I didn't think Diamond was anything special, 'cause they don't spend money advertising and just figured there were better mattresses out there. Money's not as tight as it was 10 years ago. Well long story short, after visiting plenty of brick and mortars and not being happy with the way memory foam or latex or air feels, I thought, why the heck don't I just try to find another Diamond? Unfortunately, they don't make the model anymore that I had. But I did find something similar, another pillowtop model, the Spinal Pedic “Devonshire” (no memory foam or latex) and after 4 nights on this... still NO pain upon waking, woohooo! So I'm sold on these. They're locally made in LA, apparently a family run business, they say 20 years warranty on most of their mattresses but that's not realistic. I did try one of their pillowtop memory foam models on the floor at a furniture story, but didn't like it. As far as “I read the Diamond warranty online and they do not accept returns for body impressions, so this is a red flag”... this seems to be true for every mattress and mattress company, from what I've found in my research. Seems like most companies say something like it has to be more than 1.5” to qualify for warranty action. The only negative I have to say about Diamond, is that they aren't “accustomed” to fielding questions from the public, apparently. Their business really seems geared to providing product to stores and not interfacing with potential customers' questions. So if you call Diamond to ask a question like, “What model comes closest to the Prestige you used to have?” ... good luck getting a response. |
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This message was modified Mar 2, 2016 by greenacres
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Re: Stay away from Simmons brand, researching a "Diamond" brand mattress
| Don't do it Diamond won't stand behind it and in five years you will be left with nothing but back aches and end up buying something else ! |