| I bought a box spring and frame from Sleepy's in Vails Gate, NY and less than 3 months later the thing collapsed under normal use. It is clearly defective with a bulge sticking out the bottom from a weak supporting rail. They sent out their representative who took pictures and they said the manufacturer's report showed no defect and that there was a stain on the box spring anyway so they could not exchange it. There was no stain. They are lying. The product is clearly defective and they refuse to stand behind their product. I was ripped off plain and simple. Sleepy's is a criminal organization selling inferior, defective products to the public and then refusing to support those products. Their customer service is a bunch of nasty, evil, obnoxious people who are trained to blow people off and provide no service whatsoever. AVOID THESE CROOKS! THEY WILL RIP YOU OFF! |
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I have read many unflattering things about this Sleepy's chain on the East Coast. They have a horrible reputation on this Forum. I can't imagine why anyone does business with them or even how they manage to stay in business at all. If you paid by credit card contact them and file a complaint. You could get reimbursed since the product was defective. You can also lodge a complaint with the BBB and more importantly the NY Attorney General's office. Let the manager of the store know you are taking these steps. It might put the fear of God--or of legal action--into him. Any time you're going to spend a lot of money somewhere it's a good idea to check out their rating with the local BBB. Some localities will give a shop a letter grade rating, but even if they don't the number of complaints and how or if they were resolved should give you a good idea of whether you really want to do business with them or not. Good luck. This message was modified Apr 26, 2009 by cloud9
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Not only would I stay away from Miralux, I also would stay far away from Sleepy's. This company is dishonest and does not stand behind the products they sell. It seems there's a Sleepy's on every corner, with heavy advertising everywhere you look. My guess is they play a numbers game and don't give a darn after they make the sale. My advise is go to a major, reputable department store. After giving away our 5 month old, crapy miralux, we ended up going to Nordstrom and purchased the Westin "Heavenly Bed" and I must say, we finally can get a good nights' sleep. What a dream! Sleepy's needs to be put out of business. |