Mattress Forum

http://www.bbb.org/connecticut/business-reviews/mattresses/saatva-in-westport-ct-87089118

So if the original post was in January 2011 why was the company subsequently reorganized?

And why are there no independent reviews online?

I would like to buy their mattress so perhaps and independent response can be provided or the CEO whom kindly commented above, please feel free to respond.

My concern is that mattress co.'s often time go out of business. Restructure. Then the return policy is null and void.

Thank you.

Good points, all ya'll. From what I'm reading on this forum, having a warranty doesn't mean all that much anyway, so just because a company is new is not necessarily the be-all end-all issue. More important is to know what you're getting (upfront, accurate, complete disclosure of components and construction) and have an exchange or return policy that you can live with if it doesn't work out within a reasonable period of time, is how it seems to me at this point after reading lo these many months (and still not buying anything yet - but trying to soak up all the information I can like a sponge so I don't live to regret (yet again) making an illinformed decision then having to work like the devil to get the problem solved). I'd rather pay in taking the time to find out what I need to know than plunking down my cash, ending up with a mattress I can't stand, and then having to deal with getting rid of it. So if this company - or any company - is willing to give folks a good deal for a good product, and at the same time is honest and accurate in telling you what you are getting, and if they have a reasonable exchange or return policy, then I don't really care how long they've been in business, or if it's a big or a small company, local or on the internet.

Quote from Saatva website:

Foam encased anti-sag edge support for better durability and more sleep surface. The Saatva Mattress uses a Dual Perimeter Edge Support System. The lower base support coils are steel encased while the upper comfort coils are foam encased.

I agree, I would just email them and you should get an answer pretty quickly.  I haven't bought from Saatva, but my friend did a few months ago and really likes it a lot.  It's pretty rare for a friend to bring up his mattress in conversation, so it must be pretty comfortable.  I'm convinced that I will buy my next mattress online (which hopefully will be very soon) and will definitely give Saatva a hard look.
 

After making my original post I did receive a call from Ed Brien and he spent more time with me on the phone answering my questions then a sales person would have if I happened to go into a store and bought a mattress.  After Mr. Brien answered all my questions and spent a great deal of his time on the phone with me I made a decision to purchase this mattress on-line.  This is completely out of character for me, since I have to try everything I buy numerous times and research an item until there is no other information to find regarding an item I may be researching.

What sold me on this mattress was the price for a King size Mattress that all the "upper end innerspring Mattresses"  made a purchase way beyond what I could spend and the prices seemed just outrageous!

Mr. Brien promised my mattress would be delivered in around 7-10 days, but to my surprise he had my mattress delivered to me a day before Thanksgiving!  Which was one day after our call with one another! That was just unbelievable.  The personal service was more then I could have asked for from a compny on-line  or buying in the traditional method.  This is my first purchase of an online purchase for this amount that I have ever made over the internet.  But more importantly it was a purchase which would effect my personal well being for a long time, which was a good night sleep. Up until this time I have not slept for more then two hours at a time and now I can say going to "sleep" is not something I dread.  

There was a bit of an issue with the delivery, but no fault from the company and this was resolved immediately and again personally by Mr. Brien himself.  I am very pleased with my purchase and would tell others to purchase a mattresss through this Company.  And my reasons would be not only the price but also the high quality of the merchandise and for the pride in their product.  And what a pleasant surprise to speak with someone from the Company and not routed to a foreign country.  

Everything that is promised in this mattress is true.  It is very comfortable and there is no synthetic fibers or oder I was so concerned about.  The top of the mattress is cotton and is so comfortable,   One of my biggest concerns was that I would sleep "hot" with memory foam.  I am not having issues of sleeping "hot".   And I can say this is one of the most comfortable mattressess that I have had the experience to sleep on.  To say I am happy or just plain pleased is a complete understatement.

Buying without trying is a concern, but I have found this to be a very wonderful experience and one with which I worried about for months. There is a 30 day trial so people can be reassured.  I have owned my mattress now for almost four months and I am as pleased with this purchase, as I was when I first had my first night sleep on this great mattress.  It is by far better then any mattress I tried in any mattress show room.

Thank you to all those who work at Saatva Mattressess and I am grateful for all the wonderful personal experiences I had purchasing this mattress.

Very Happy and believe their is honestly out in this world, this purchase has proven too me that this is true.

Warmly,

Sandra L. Martin