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Wow, this is the first time I have ever seen anything bad written about SleepEZ. Do you guys think this is real? Maybe this forum is just s sham front for Flobeds and Sleepez? :) Link to bad review |
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I saw this link in searching for a review when I was trying to decide on whether to order a mattress from Sleep EZ. I had done price comparisons with other online mattress companies, and Sleep EZ was on top and had lots of good reviews. I called them a couple times to find out what they would do in the event I didn't like the mattress. They assured me that if I didn't like the mattress in the first 90 days I could return it for my money back (minus shipping back to them) with no questions asked. I didn't know if I would like a latex mattress, but I liked what I read about them. I decided to take them at their word and ordered the mattress from them. Before they shipped anything, they called me back and made sure they had the exact combinations of layers I wanted. I was able to straighten out the fact that the additional mattress cover I wanted did not appear on the web site in the long-twin, but it turned out they do sell it. The mattress (a long-twin) came rolled up in two boxes. The firm in one, the medium and soft in the other. It was simple enough to unroll them and put the medium on top of the firm and the soft on top of the medium and then zip up the shell. The mattress was pretty heavy to lift in place (I should have, in hind sight put them together on the bed), but with my adult son's help, we moved it to the bedroom. Never having slept on a latex mattress before, this was a new experience for me. It was reasonably comfortable, but just not what I was used to. I can't explain why I didn't particularly like it, but I did decide to return it after trying it out for about three weeks. It was an easy process to return it. I called them and they very nicely gave me instructions that all I had to do was roll them up and put them back in their original boxes. They printed out shipping labels and emailed them to me. I taped the labels on the box and called UPS. As soon as they received them, they credited back to my credit card the full amount minus the cost of shipping it back from CA to AZ ($55). It couldn't have been easier. All the while the person on the phone was incredibly nice and helpful, and they were true to their word--they didn't even ask why I was sending it back. Ordinarily I wouldn't take the time to write a review like this, but I was so impressed by their customer service; and it was so contrary to the "bad review" mentioned on this site, that I felt I owed it to them for being so nice and helpful. Mark K. |
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Thanks for the good review of SleepEZ the company. You probably would not have liked ANY latex mattress. It does feel different than either springs or memory foam. A reminder to people purchasing latex for the first time that they should try to find a latex mattress at a local store to see if they like the feel of latex. Shipping seems pretty reasonable and they didn't rip you off. Just out of curiosity, what mattress did you end up purchasing? |
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sleepswithcats wrote: Thanks for the good review of SleepEZ the company. You probably would not have liked ANY latex mattress. It does feel different than either springs or memory foam. A reminder to people purchasing latex for the first time that they should try to find a latex mattress at a local store to see if they like the feel of latex. Shipping seems pretty reasonable and they didn't rip you off.
Just out of curiosity, what mattress did you end up purchasing? It was my understanding that the original post was asking if the forum the review (where he posted) was a sham, not this one. That one I know nothing about. But this one I have posted at as far back as 10-12 years ago (my profile says different but I did post here way before my profile says I did), and THIS forum is not a sham. The fact is, myself as well as many others have bought from Flobeds and SleepEZ and we've had positive experiences with them. I agree with the poster re SleepEZ, that it's a small business and because of that sometimes they screw up. But I believe them to be honorable based on my own experience. |