Mattress Forum

Snugfleece Elite
Oct 4, 2010 12:29 PM
requin
Joined: Sep 30, 2010
Points: 81
Some of you may have read my posts about the Snugfleece Original wool pad that I'm having trouble with. The retailer (online) I bought it from wouldn't do anything to help since I've had it over 3 months (it comes with a 30 day guarantee, but beyond that, nothing). So I wrote to Snugfleece directly.  Imagine my surprise when they wrote back saying I could return it for a Snugfleece Elite.  The Elite has a poly backing and slightly less wool.  Has anyone used this? I think sandman or someone did (I found a thread)..I'm concerned about the poly back not being breathable and/or the wool matting down just like it did in the Original.

I'm impressed with the customer service though, I sure did not expect them to offer an exchange!  Writing to them was a last ditch effort more to complain than expect results, lol.

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