Mattress Forum

After great advice gotten here, we got a 1" softest (19 ILD? I don't remember) latex topper from FoamByMail. It helped for both of us, but more for me (5'9", 135 lbs).  My 6'2" 200 lb. husband sinks right through that one inch, and then the firm latex is hard on his hip points and shoulders. 

At this point, we're looking to invest in a topper. Though we'd like a fair price, it's more important to us at this point that there's a good return policy so we can try it out and return it easily if we need to, rather than it being rock-bottom cheap. 

I've read many here recommend Flobeds and SleepLikeABear. Is either more stellar in terms of trial time and returns? Has anyone had a similar too-firm latex experience and found a really helpful topper?

And though my low back troubles are immensely better, I have neck pain--cricks in my neck when I wake up. The mattress is so firm that even a firm down pillow is awful--I sink into it and my shoulder/neck muscles contract, as I'm a side- and back-sleeper. I've had some success with very cheap Target pillows, but after 1-2 months, they're crap. I've been eyeing a TempurPedic Symphony (I'm willing to put up with the offgassing smell to try it). Any pillow recommendations?

Thank you!