Mattress Forum

My friend who owns one is in his late 20's, married with a baby about 1 yr old... he swears by it! He could sleep in a tottaly soft environment while his wife loved the much firmer option... this is by far the best feature of the system according to him. He loves the fact that it completely contours to every part of his body and his preference. This being said, I know he had only had it for about 6 months when he was gushing about it and we stopped carrying them at our store for various reasons.

My experience was not just personal, it was based on a very large number of customers who purchased them; here's my experience:

• People who liked them were having problems in their bed already so ANYTHING felt better than their current set
• As a personal sleeping surface, it would adjust as needed, but until you got to the higher end of the series, it would still feel like an air bed, glorified or not.
• As a "playground" for the couple, it had to be on the same setting in order to feel like a single mattress; this reduces snuggling a great deal if you sleep at drastically different levels of comfort.
• In regards to atmospheric pressure, we were instructed that the dual pumps on the higher models were supposed to "self-adjust" to compensate for a change in barometric pressure, but I had many complaints from customers who slept with their windows open complained of beds being "flat" when they got up in the morning after a front came through... this is like a basketball or bicycle tire feeling flat even though there is enough air in it.
• When the partners sleep at a very different number, there was also a "rolling towards" the partner with the lower number
• Finally, the biggest plus was supposed to be the warranty process... it became my customer's greatest obstacle when the majority of my customer's were on the older side and could not get "into" the bed to change out the pieces causing problems.
• I understand they have tried to change the pumps to single hoses which seems to be counter-productive and the foams have some similar crumbling issues as listed in one of the other posts
• I do love the idea of separate sides for separate feels.

I do know that the customers I sold the Sleep Number beds to were initially in total euphoria with their bed, but the number of complaints I received was too high for me to continue to have confidence in the product as a solution for a great night's sleep. I hope I haven't changed your impression of a bed that hopefully feels very comfortable... if you have any issues, respond quickly and consider something else... if no issues, you got a great product... for at least 20 years!

We slept on a queen size Sleep Number for about 5 years (the 5000 model). Didn't really have any sleep problems before getting it, but my partner had a bias against spring mattresses (the mattress before the sleep number was a water bed).  The sleep number never really got uncomfortable, but it did develop a valley in the center of the bed, between the two air chambers. We moved the sleep number into the guest room after we upgraded to a king-size bed (Comforpedic with a separate 2" latex topper). Visitors who've stayed with us have been told us they liked it.

The mattress may be fine if both partners have about the same firmness, but personally I can't wait to get rid of it.

In summary, here are the issues I've experienced--and according to the many reviews I've read--so have a lot of other Sleep Number buyers:

1.  "Mattress" does NOT re-gain it's shape once you get up; even if you diligently inflate it every day--which is what they suggest you do--and who wants to have to remember that all the time? No matter what you do, the bed will sag. Quickly.

2.  The remote control burns out very quickly and according to other reviews I've read, it needs to be replaced every so often. I just changed the batteries to no avail; but never bothered to buy a new remote. What happens is that the digits become unreadable and the bed doesn't inflate / adjust accordingly or read properly, as it (supposedly) did when it was new.

3. Select Comfort has a totally bogus warranty. They shouldn't even be permitted to call it a warranty--because the consumer absorbs the majority of the cost to replace components in the bed; as they do not replace anything for free or refund your money. So essentially, the company does not stand behind the product--which I've always believed to be the point of a warranty. What they do instead, is send you equally inferior replacement parts that cost the consumer more, the longer they've had the bed. It's a very clever way of deceiving and ripping people off--because you need to constantly pay to keep the bed functioning properly; after already spending an exorbitant amount of money to purchase it--of course with the logic that it's a long term investment for a quality product. NOT.

Lastly, it's not really a bed. Another deceptive feature is, although it looks like a mattress and a box spring;  the "bed" is actually delivered in (10) different boxes and the delivery people perform a very complex assembly process that I personally wouldn't be able to replicate if I were to move; and would therefore have to pay Select Comfort yet again to assemble it somewhere else. The bed's components are stuffed into an outer shell that looks like a mattress when finished. This is something that never even occurred to me to ask about when I bought it; and the sales person never mentioned anything about it either. Obviously because this factor alone might have prevented me from purchasing the bed. 

BUYER BEWARE. It's a racket. You will deeply regret buying this bed. Don't do it!

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