|
If you were deciding between the two, which one would you pick? I know Costco's return policy but did not know what Sam's Club's policy was so I asked one of the customer service clerks at my local store. She said that, as long as you have your receipt, you can return the mattress to the local Sam's Club anytime during the mattress warranty period. The mattress warranty period for the Sam's Club latex is 20 years and this did not sound right to me so I called the company that makes the mattress, Specialty Sleep Services (1-866-879-1994), and asked about their return policy. I was told that I should keep the mattress for at least 30 days to get used to it. I then asked how long I could keep the mattress before returning it and was told that there was nothing specified in the policy regarding how long I could keep it before deciding to return it to my local Sam's Club. Does that mean I have up to 20 years to return it with a receipt? That would be awesome! Sam's Club Latex: http://www.samsclub.com/shopping/navigate.do?dest=5&item=457122&pCatg=6804
Costco Latex: http://www.costco.com/Browse/Productgroup.aspx?Prodid=11496053&whse=BC&Ne=4000000&eCat=BC|93|1924&N=4041042&Mo=0&No=0&Nr=P_CatalogName:BC&cat=87650&Ns=P_Price|1||P_SignDesc1&lang=en-US&topnav= This message was modified Apr 18, 2010 by sidesleepin
|
|
I looked at these two mattresses and debated them thoroughly for a few weeks. I believe the Sam's club mattress is a better choice, for these reasons: 1) Latex: the Costco latex bed is sourced in China. While we don't know specifically what company makes the latex in China, we do know that some latex is made with fillers . . . without more information about how the latex is manufactured, I have always been suspicious of the Costco latex. The Sam's Club latex is sourced by Latexco, and manufactured in the US: I don't know for a fact that the Latexco latex is better than the Costco latex, but I do know that knowing the source of manufacture gives me more confidence in the Sam's Club latex. 2) Cover: The Costco mattress cover is not nearly as nice as the Sam's Club cover. The Costco cover looks like little more than a fabric encasing, whereas the Sam's Club mattress cover is an organic cotton and organic wool cover. The wool will keep you warm in winter, cool in summer, and insulate you from whatever tendency the latex may have to retain heat. Look at the differences in the covers. 3) After looking at the foundations for both mattresses, I'm convinced the Sam's Club foundation is a superior foundation to the Costco foundation. The Sam's Club latex mattress is actually made by Innomax: http://www.innomax.com/index.php?crn=243&action=show&show_products_mode=cat_click I phoned them and did not like their cheesy sales pitch, but I do like the product. It might be a little more expensive than the Costco mattress, but I'm pretty convinced the extra cost is well worth it for better sourced latex, better mattress cover, and better foundation. Having said that, no one on this forum has reported buying one (I was about to pull the trigger and have decided to go Sleepez instead) and many people have bought the Costco mattress and loved it. I just think we didn't know about the Sam's Club mattress. This message was modified Apr 20, 2010 by KimberlyH
|
| Called Sam's Club today to check on return policy for mattresses sold on their website. I was told that mattresses can be returned for full refund with a receipt during the warranty period listed for each particular mattress. Just to clarify this, I asked: "If a mattress is listed as having a 20 year warranty from the company and I decided to return it after 15 years of use, would I receive a full refund?" After the clerk checked with her manager, she told me that this was correct. Wow! Now I'm sure there would be an issue with a full refund once the warranty of the mattress reaches the prorated stages but still......! The clerk also told me that they just had a man return a mattress after owning it for 7 years and said that he was given a full refund since the mattress was still under warranty. |