| I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
| If you haven't spilled anything on the mattress and the mattress is in pristine condition other than the factory defect, take pictures and raise H*#@ with Sealy. They will cave and take care of the issue. Trust me. I have seen this type of thing happen before and the retailer isn't going to bat for you because they don't want to eat the delivery costs. Stand your ground, be firm, and Sealy will replace it I assure you. |
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Cyndihall wrote: Hi, My husband & I purchased a new MemoryWorks foam matress made by Sealy in January 2011 at Macy's, we just dicovered mold growing all over the underside of the matress & all over on the top part of the box spring. I also found mold growing all over the bedskirt where it touched the bed & boxspring. I originally discovered the mold when I was moving the bed, because first off our new boxspring broke in half. We contacted Macy's where we purchased the bed & boxspring & they are giving us a full refund, also, a small credit for new bedding. I am still waiting for the delivery company to come remove the moldy bed which is now in our garage. I just discovered from Macy's who we purchased the bed from, that the bed is manufactured in China & there was a bad batch of matresses. You should be reimbursed for your bed, I would take it up again with Sealy or the company you're dealing with, they are fully aware of this matter.
Has anyone heard of a class action lawsuit going on with this? There should be if not. Everyone who purchased the MemoryWorks matress by Sealy need to know they are sleeping on a moldy bed!! There are so many health problems that stem from mold exposure. Now I feel like we need to clean our bedroom fully, shampoo & disinfect the whole room, maybe get new carpet & throw away all our bedding. It's going to cost us more than the bed itself. We bought the bed on sale, now to get a new bed will cost us more than we originally paid. I'm so frustrated. We are not giving up in this, & I hope you don't either. |
| We woke up to the same problem this morning. Macy's quickly agreed to replace our mattress. We have to wait till march for our replacement, annoyed that we have no other choice but to sleep on a moldy mattress. Should we shop around for a new different mattress or try again with the same type? |
| This is a huge problem. We had the same thing happen to us with a mattress from Living Spaces. The bed was sagging and we took off the cover when we turned. The WHOLE mattress is COVERED in black mold. My husband has had a cough for a while and this mold is suspect. I called the company and they offered to pick up and give us a refund. So what about sleeping on mold for over a year? They tried to tell us it was our fault. I wish all of us would band together and start a class action lawsuit for allowing this harmful product to be sold. |
| Yes it is a very big problem, which is why we stopped carrying the sealy foam over a year ago. I can tell you for sure it isnt your fault. There are to many people that have had the same issue. |
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petes67bird wrote: Normally this occurs from sleeping hot and sweating. When you sweat on a memory foam mattress, it gets absorbed and sinks to the bottom. Oftentimes there isnt enough of circulation allow it to dry and it gets moldy, this is well known about memory foam mattresses. What should of happened when you purchased the mattress was that a salesman should of tried to persuade you to purchase a mattress protector, such as Protect A Bed which is a waterproof yet breathable mattress guard. Now that this has occurred to you, 99.9% of mattress companies will deny ALL of your warranty claims due to soiling and not properly protecting your investment. When you buy a new mattress, the 80 bucks for the protector is a must if you ever plan on wanting to have a warranty. Sorry I couldnt give you better news. |
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jimsocal wrote: First of all, do you know that ANY stain will void your mattress warranty? That is why you should always use a breatheable mattress protector at least until you decide to keep it. I laugh at this because people spend thousands on a mattress in part because they love the beautiful ticking and quality mattress materials... and then they have to put an ugly synthetic mattress protector on it to protect their warranty!
Even a small - tiny - stain will void the warranty. Of course they may still decide to honor it especially on a new mattress and especially if you threaten to make some noise at the Better Business Bureau, Federal Trade Commission and post all over the internet about their company if they don't help you take care of this problem. So make noise and do not accept "no" for an answer. Meanwhile document your problems in writing and with photos. Send Sealy a certified letter they have to sign for. Find out who the Sealy rep is for your area and send him or her a certified letter with photos and make it clear you will not take no for an answer, that you want satisfaction for your problem. If your mattress vendor has an exchange policy you may have to use it. Many of them are now charging 20% or more in restocking fees plus delivery fees so it may legally cost you some money to exchange or return it. However, push them for free exchange if it is defective. The key: Make noise. No one wants bad BBB rating and bad publicity. |
| My husband and I purchased a queen size Sealy mattress that grew a large diameter of black mold in the center between the mattress and box spring. Our furniture retailer called Sealy and they replaced it immediately with another one. Now the newest mattress is also growing mold. We had replaced all of our carpet, painted the room, bought a new comforter and duvet, and use a mattress protecting mattress pad. I also recently underwent sinus surgery and now need to have a mold free environment more than ever. We do not use a dust ruffle and nothing is under the bed. We don't flip it, we rotate it, and that is how we saw the mold beginning again. There is no way that anything could have gotten between our bed and mattress. I have contacted my dealer and he is coming out Monday to look at it. He said that they have many other mattresses in the area and no other complaints. I feel that we could be labeled as problem customers but we really didn't create the problem. I have copied the link from this page to them and submitted our request both in writing and in direct contact. We will see what happens Monday. Hopefully the furniture store will fight our battle as they usually stand behind their products. If I were them I would begin looking for a different distributor of latex mattresses. If it is an option I think we will pass on latex. Although I love it, this is not worth the discomfort and inconvenience for both us and the dealer. |
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Today my wife discovered mold beneath our THIRD MATTRESS. The first 2 replacements were made quickly without question and well within the warranty period, although the furniture store did also say they had never heard of this problem too. With the second replacement, we learned of at least one more mattress in our area that had been replaced due to a similar issue. I will be calling them tomorrow and do hope for success. We will not be replacing with memory foam, by the way. I would definitely be on board if a class action suit did come of this. Nobody should have to suffer with any physical or emotional effect of any product. H&K
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I am having this problem right now with my mattress. We purchased this mattress in March 2011, it was delivered April 2011 and we started feeling like our bed was "sinking". So we lifted it up and noticed that black and all types of mold are growing all over the bottom of the mattress. We put it in a waterproof protected cover the day they delivered it. The Macy's guys were still at my house! They actually helped me put the cover on it! I keep calling people but they are giving me the run around. Between Macy's the actual store where I purchased the mattress, Macy's the customer service line (888-822-6229) and Sealy (800-697-3259). They keep telling me that it's because I live somewhere humid, and that I waited too long to contact them and that mold isn't covered under warranty. Who notices mold growing on the bottom of the bed when it's a "no flip" bed? To top it off, my husbands asthma has been acting up and we had brand new carpet installed one week before the bed was delivered. There is no telling what is growing on the carpet and in the rest of the linens. This has so stop! I am tired of people telling me it's my fault for their product being defective.
Does anyone have any other advice that may help?
Thanks, Valerie This message was modified Jun 25, 2012 by ValCWilliams
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