Mattress Forum

Just purchased a cooling mattress pad -- the one with "Outlast Technology" (Lord only knows what that is).

The pad arrived and when we took it out of the box, it had an extremely strong, chemical odor.  So we decided to wash it before trying it on the bed.

The instructions say it's ok to launder it and put it in the dryer (on low heat), though air drying is preferred.

Off my boyfriend went to the laundromat.

When I arrived home later, The Boyfriend had a sheepish look on his face.  Turns out, the mattress pad disintegrated in the dryer!  The entire bottom side of it was completely torn up, with sticky, white fluff everywhere.  He said he dried it for a short period of time, on LOW.

I contacted the retailer, and they told me the pad should be ok in the dryer, but air drying is preferred.  So they are sending me a replacement.

Now what?  Another stinky mattress pad is en route...will that be a problem again?  And we don't even know yet if the cooling mattress even works!! 

The cooling pad is needed to correct the overly warm, overly expensive Stearns and Foster pillowtop that we are still evaluating.

Anyone else had the same problem(s) with this type of pad?

Thanks in advance for your feedback!