Mattress Forum

I get tired of some businesses attitude.  In these difficult economic times I refuse to put up with this attitude anymore.  I don't have money to burn.  If they choose not to cooperate they will lose business because the internet does spread truth about companies.

I was thinking rockymountainmattress.

The thing is, it's up to them (whoever sold it) to inspect it and make sure it's good; OR to make it good when a report comes in that it is damaged. Especially when photos are taken and sent.

When I got substandard goods from SleepEZ, they were totally agreeable to making it up to me. They offered me a good settlement without my having to say what I wanted to do or anything, they just came up with a good offer, I jumped at it, and appreciated their willingness to "make it right". That is how business should be done, and because of it I will order from them again. But this company - whoever it is who sold these damaged goods - is taking the attitude that "damaged goods are okay."

So, I'll vote with my lack of business to them, to say "No, it's not."

Again, it's no big deal that it has a tear; what IS a big deal is not offering a discount or something in return for the damage, and accepting fault for it instead of saying, for all practical purposes, "That's the way we sell stuff, so in the future, we don't want to hear about it!"

If I may get on my soap box for a minute, this is the "new attitude" of U.S. businesses and I don't like it. It used to be that many businesses felt the "customer is always right" and that is, to me, what makes a good company. This new attitude reflects a short-sightedness. Instead of buidling good word-of-mouth like Flobeds and SleepEZ, they are building "bad word of mouth". That is short-sighted and NOT the way to build a business, especially in this age of internet forums and reviews.

Here's an update on the situation: I let them know how disappointed I was in their customer service, saying I would no longer be a customer of theirs. I received an e-mail telling me that there's a miscommunication and they want to pay the cost of the swap.

I don't have the time or resources to swap latex. I don't want to take it off my bed, I don't have a carton, and I don't want to haul a 53 lb. box to FedEx! I'm going to write back and see if they'll offer a rebate. I think it's only fair considering I paid full price for something that was received in less than satisfactory condition.

Would I order from them again? Well I got one topper that was perfect, and then this damaged topper, so their track record is 50/50!

I believe I would rephrase the statement, "latex is super fragile" to say that "it is somewhat fragile if handled improperly."

My principal experiences has been with all natural latex. But I did have one piece of blended latex and it seemed to handle pretty much the same as the all natural. This has been discussed on the form previously. The principal thing to keep in mind is that natural botanically grown latex is quite "floppy" and is heavy. Therefore it has to be handled judiciously.

The way that it has been described on various websites is that, a half piece of 3 inch latex from a California King mattress should be folded in thirds, like a letter, then lifted so you can get your arms around it and move it that way. The last thing you want to do is grab a handful of it and pull. Latex is also very "clingy" and will adhere to any other latex that it is next to. If you try to pull the latex with your hands, by grabbing it, my guess is that 9 times out of 10 you will tear it.

But by handling it as just described I don't believe I have ever torn a piece of latex, and I've handled quite a few.

eagle2 great point about folding the latex in thirds, I read about doing that here and it made setting up my bed so much easier. Another hint in handling latex - have a friend to help if you need to move it around because it's so clingy. Standing on opposite sides of the bed, each one of you should extend your arms and slip them under the latex to gently lift and reposition.

I'm soooo glad I found this forum. You folks are not only knowledgable and helpful but friendly, and I can't tell you how thrilled I am with my new latex bed! Thanks to all of you!