| I am new here so I haven’t had a chance to scan thru the related topics to my question. I’ll try to be brief and get to my dilemma. I purchased a Sealy Collamore/Reflexion Euro Plush Latex bed the day after Christmas ’09 from Mattress Giant. I think buying a bed is more stressful and difficult than buying a car. But anyway, we thought we really gave a valiant effort in trying out numerous mattresses before deciding on the Sealy latex one. I think the 20 year warranty offered was a deciding factor because we really didn’t know a lot about latex beds nor did we ever own one before. The mattress was great for the first 3-4 mos. It was unbelievable waking up w/no back pain. But then the sagging started around the 5th– 6thmonth. As most of you probably know, Mattress Giant has a 90 day trial return policy. We finally thought we had figured out the mystery in finding the right mattress because there was no need to return this one after 90 days; it felt great! As I mentioned, the sagging started and the back pain soon followed. By month 8-9, it was so bad, my wife and I would actually drift to the middle during the night while sleeping. We could hardly get out of bed because of major hip, shoulder and neck pain. I was not optimistic filing a warranty claim because I figured there was some fine print in the warranty that would void the claim, but I had to try. This king sized mattress cost $1734, not to mention another $365 for the split box springs, and another $115 for the mattress protector (the protector was mandatory in order for the warranty to be valid. Grrrr). But after taking many pictures, and pleading my case in the claim process, I was granted approval of my claim by Sealy thru Mattress Giant (very surprised to say the least). Here’s my dilemma: MG will replace my old defective latex mattress for the new Sealy Embody for NO CHARGE. Otherwise, we would get the $1734 credit toward any other mattress in the store, and have to pay the difference. I don’t know how that works w/the box spring cuz I think you have to have the box spring that goes w/the mattress otherwise the warranty is invalid. Obviously I am very skeptical of getting another Sealy latex (Embody line) due to the nightmare with the other mattress. But for an even exchange, it’s tempting because the Embody ones are more expensive and supposedly they’ve corrected all the problems. They start at $1999 and go up from there. We just want to have a mattress that will not give us back pain and a good night’s sleep. It doesn’t seem like much to ask, but it sure is a trying process. I know the Embody line is relatively new, but is there anyone out there that can provide any info on these beds? Do you like/dislike them? What are the odds it will sag like the other one? What is a better mattress? Thank you all! |
| You purchased the Euro Plush model of the Sealy Springfree line. That's why it has all of that poly foam on the top and sagged. Mattress Giant also carried a plush model called the Saratoga Springs ( which is the same as the Beachside and Garden Vine models). They still may have some at closeout price from their warehouse. It is firmer with less poly on top and a latex base of 8.9 inches. If not, have you thought of flipping your mattress so that the latex core would be on top? If that was too firm, add a softer latex topper. |
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All of the springfree models have more poly in the comfort layers than the embody models (including the firmest) ... and so would have greater odds of developing depressions. I also doubt they'd be offering an exchange if they had any left. There is no doubt that it would need a topper if it was flipped while the embody in the right model wouldn't so that would save a few hundred dollars as well. Upside down the springfree could also cause back issues with hammocking with that much soft poly under the latex. The mattress is toast and since he is getting a warranty exchange ... which is rare ... he might as well take advantage of it to get a better mattress. Phoenix PS: of course there's always the mattress surgery option ... but that would end up costing more as well. This message was modified Jan 5, 2011 by Phoenix
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Thanks Phoenix and Pete. You've put my mind at ease considering the position I'm in. Like others have said in this forum, I also wish I would've come accross this site before I made that unwise decision a little over a year ago. But as of now, I'm probably leaning toward the firmer of the Embody mattresses, hoping and praying to God I won't have the same result I did w/the Collamore. I will certainly post updates on what I decide and most importantly, how the mattress is performing so others are informed. Thanks so much once again for your replies! Tom |
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Okay, I'm going to need some more feedback. We went to Mattress Giant today to try and narrow our options, leaning toward the Embody by Sealy. We were a little taken off guard when the sales staff they would do an even exchange for ANY of their Simmons, Sealy (latex or inner spring), or Sterns and Foster; regardless if the price was higher. So instead of just replacing our mattress, they would also replace the box spring/foundation. That totals $2100 ($1735 for the defective Collamore mattress, $365 for the box spring). If we refused the even exchange, we could put the $2100 toward either the tempurpedic, or the Kingsdown. With all the nightmare stories I've read on this forum regarding pillowtop mattresses, polyfoam cores, fillers, etc..., we have now shifted our focus to the tempurpedic deluxe. The only catch, we would have to pay a $1100 upgrade. I maybe crazy for considering this but, at least the tempurpedic has a high customer satisfaction, and they seem to back their warranty if there's any issues. I'm so skeptical about trying the Embody, or certainly any ot the other "S" brands we tried. We layed on Kingsdown beds: Elegant and Tranquility models. We tried Simmons Beatyrest. The one BR has this new transflexion material pillow top that supposed to withstand any failure and not bring body impressions (I'm not so sure about that). We tried Sterns & Foster: Thurston, Lombard, and Berkely models. Finally was the temuprpedics: Deluxe and Rhapsody. As of today our top 3 choices would be 1-Tempurpedic Deluxe 2-Embody 3-Kingsdown Tranquility (this Kingsdown would cost $1600 extra for the upgrade). So I would be happy for any feedback from Phoenix or anyone else who wants to chime in. Thanks! Tom (more confused) |
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All I can really say is a repeat of a previous post ... Beside the embody ... there isn't another mattress in the store I believe is really worth exchanging for as they all have more than an inch ... and in most cases much more than an inch of soft poly in the top layers. The only other mattress they carry that doesn't have too much soft poly in the comfort layers is the tempurpedic which has high quality polyfoam in the support layers (like the embody) and then has memory foam above that (instead of latex). They are also much more expensive than other high quality memory foam mattresses but there are people who love them although I'm personally not one of them. If you have never slept on a memory foam mattress I would strongly suggest you do some research (online and "lay on mattress" research) on how they feel and perform before considering exchanging for one. Neiher of these have "soft poly" in the comfort layers so would not have the "ingredients" that tend to cause impressions. Personally I believe that Tempurpedic is way overpriced compared to other high quality memory foam mattresses and I also believe that unless you know for sure that you and memory foam "like each other" for a longer period of time than a few minutes in a store ... I would tend to avoid them ... especially in the higher priced versions where if you find you don't like memory foam at all you have spent (or traded) a lot of money. Of course if the outlet you buy from allows a full refund or an exchange for another good quality mattress after 30 days (or longer) of trying it at no cost to you and without a "penalty", then they may be worth trying. Others would probably disagree with this because they believe that Tempur is a higher quality memory foam than any other however I don't share this opinion. I would also bear in mind that memory foam of any kind (even tempur or other high quality memory foams which will last longer than "cheap" memory foam) is not as durable as latex. The Tempur warranty (and other memory foam mattresses) also usually includes: This warranty does not cover:
among other "exclusions" (which are common to all mattresses) and this (softening) is far more likely to happen with any memory foam than it is with latex. Phoenix PS: If I was "starting out new" I wouldn't consider any mattress in the store at all since there are also better quality "all latex" mattresses at a lower cost than the embody but because of your circumstances, you have to go with what is available. The only way I would consider the tempurpedic is if you retain the 90 day ability to exchange it for the same choices you have now AND get a refund (not a "further" exchange) for any extra you paid with no penalty or anything else deducted. I would also get this in writing. Even then I personally wouldn't consider this but you may be one of those that feel the price of the Tempur-pedic is worth it and you would have 90 days to test it out. This message was modified Jan 9, 2011 by Phoenix
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Tommygun, I'm sure you've resolved this by now. I'm curious what you opted for. I've been sleeping on a king sized Sealy Truform (Now called Embody) for the past 5 years or so. The mattress I chose is not all latex but rather memory foam. I absolutely love it and highly recommend it. It still looks and feels brand new (Thanks goodness the thing cost over $5k with the adjustible box springs). What did you go with? |
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DaMoUKnow wrote: Tommygun,
I'm sure you've resolved this by now. I'm curious what you opted for. I've been sleeping on a king sized Sealy Truform (Now called Embody) for the past 5 years or so. The mattress I chose is not all latex but rather memory foam. I absolutely love it and highly recommend it. It still looks and feels brand new (Thanks goodness the thing cost over $5k with the adjustible box springs). What did you go with? Tom |
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I purchased a Sealy Hunter Creek Pillow Top Mattress from the Room Store/Mattress Discounters in Sterling VA, delivered to my home along with a complete bedroom suite. Within two months the mattress started sagging, causing lower back, shoulder and neck pain,making it impossible to sleep through the night. the mattress has a one-year replace or refund warranty. I contacted the Room Store Customer Loyalty Dept and the hoop jumping began. It has now been a month and Room Store is making it quite clear they are not going to honor the warranty. After completing two on-line claim forms, they sent a contracted tech to my home two weeks later, who poked at the mattress a few times and said he would report back to Room Store that the mattress is fine. During the hoop jumping days, I learned this particular mattress is overstocked in the NC warehouse and being pushed by the stores as a promotion to unsuspecting customers who will undoubtedy be subjected to the same "customer loyalty" treatment. Of course they don't want to take back this mattress it is already a liability, perhaps why the sales personnel are "encouraged" to push this mattress as an in-store promotion item.
Now, I have to dig deeper into my pocket and pay out $150 to haul this mattress to the landfill where it should have been all along. VA law does not allow us to donate used mattresses. I so strongly urge anyone why plans to buy a bedroom suite at the Room Store, please buy your mattress at a reputable store that honors its warranty and does not force you to wait a month before they even acknowledge a problem exists. If what I experienced is Room Store/Mattress Discounters definition of customer loyalty, I can honestly say I can not afford to be a customer. I do however better understand why these Mattress are discounted - they lack the quality required of mattresses accepted by and sold in reputable stores. I have purchased a quality comfortaire mattress with an owner approval rating of 85% - higher than any other mattress on the market. This is the same mattress used in better hotels, in their executive suites and ranked 2 thumbs up by many friends and associates who regularly travel and have slept on these mattresses. Please do exercise caution when buying a mattress from the Room Store or Mattress Discounter. This message was modified Feb 26, 2011 by ajunes_reston
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I am now in the middle of filing a warranty claim with Mattress Giant for my horrible Collamore mattress. I have all the same complaints as everyone else. We bought it in July 2009 and after a few months noticed a visible sag, but couldn't feel too much of it. Now the sag, or I should say the "canyons" that have formed where we sleep are unbearable. I've taken to sleeping in the guest room on a spring mattress while my husband just has constant back pain. I have submitted six photos of the mattress showing the sag, the frame it's on, that it is not stained, etc and today they sent me an email stating it's not sagging enough (1.5") and my claim is denied. Someone from MG did phone me tonight to discuss the problem and now they are sending an independent mattress evaluator out to see the mattress. I feel I now will have a huge fight on my hands to get them to honor the warranty. Tom, how is your Embody mattress holding up? If I can get MG to exchange this thing I think that's what I will have to go with. |
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Krisrnc: It's holding up much better than the Collamore. Then again, anything is better than that bed, and it's still early w/the Embody. I'm not going to "rave" about it because I still have the occasional hip pain when I sleep on my side. But some nights I sleep real well. I went w/the firmest Embody, then put a 1 1/2" topper on it. The topper is not not the greatest of quality, but the mattress was just too firm by itself. I feel for you with the claim process. Fortunately, my claim was accepted after the first attempt. If you can get a pic of the 1 1/2" sag (ruler and some type of string line showing), they should accept it. It wasn't easy finding and getting a pic of that, but I did. The problem w/MG, you're bound to their terms and you'll have to pick a mattress in their store. As you've read on this post, I considered many options, even the tempurpedic, but that would have cost me an extra $1K. The Embody was an even exchange, and seemed to be my best option. I hope its years down the road before I have to buy another mattress, but I do know that I'll never step foot in a MG ever again. Keep me posted and let me know if I can be of any help w/your claim. Tom |