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I have been quite happy with my latex mattress purchase, but we now are in the market for another one for a guest bedroom. Rather than simply going with the same seller of our first mattress, I have decided to look around a bit. Everyone speaks glowingly of flobeds, so I would be a fool to not consider them as a possible supplier for my purchase. I do have this problem though, and would like those who might know, to enlighten me. The sellers of these kit latex mattresses have different return polilcies. The policies range from no returns to flobeds most generous policy of allowing unlimited returns for 90 days. My problem is: When people return foam to flobeds (here is where I hope Eagle chimes in as he has exchanged at least 20 pieces), what happens to those pieces. Are they inspected, washed, treated with anything, donated to charity, shredded for pillows, or what? When a person makes a purchase from flobeds, can that person be certain that ALL of the merchandise is NEW. When I purchase underwear, I certainly am more confident knowing that Macy's doesn't accept returns on the stuff. Come on guys. Lets have a discussion. Philip |
I have no idea what they do with their returned latex. Why not call them and ask  |
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My understanding is that they re-use latex for exchanges. Not sure if a new purchase would have any returned pieces. You would have to ask about that.
*For firmness adjustments we may use a core that has been used in a firmness exchange and thoroughly inspected. We will never send a damaged core. 90 Nite Test Rest
Satisfaction Guaranteed, or your money back. FloCare knows how important the mattress you sleep on is. We know you can’t be positive what firmness is going to be right for you. Not on the Internet, nor on a showroom floor for ten minutes (even if they would turn the lights down and leave the room). The comfort experts at FloCare can help you determine what firmness is best for you, based on what you have been sleeping on and what you do and don’t like about your old mattress. If you get it wrong, we’ll still make right. We know how important the mattress you sleep on is! Our unique design, with dual reversable firmness means you will most likely get the firmness that is right for you the first time. But if you don't, our component design allows us to promptly replace* just the component you need to achieve the comfort you deserve. And since we can ship it via UPS, it is easy for you to receive your new firmness. If you are not 100% satisfied with the firmness you select, we will help you re-select. Or we will give your money back. Either way you will only pay the freight. (Of course, if you reselect a more expensive mattress, we will ask you to pay the difference.) So REST ASSURED. We guarantee your comfort. *For firmness adjustments we may use a core that has been used in a firmness exchange and thoroughly inspected. We will never send a damaged core.
This message was modified Mar 16, 2010 by sandman
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Ha ha. I was planning to buy from FloBeds soon and Philp raises a very good point. To be honest it is something I'd rather not think about, like how hot dogs are made. 
But yes Philip, please do call FloBeds and ask them the very question you have asked us in the OP, and then please do post the answer they give you here in this thread that we may all be enlightened. |
| The latex cores are inside a zippered cover and are not slept on directly by the person returning them and by the person receiving them. I am a person that is very careful of germs. I was very comfortable with the exchanges I received except for one latex core that I felt was a tiny bit too long. Dave at FloBeds exchanged it for me with no shipping cost. Don't forget your topper (which is not an exchange) sits on top of the latex cores that were never slept directly on and they are in a zippered mattress cover. |
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Yes, I think that since they are carefully inspected, and they are not layed on, directly, there is not much danger of germs being transferred. I wouldn't worry about it. There is on other way a company could afford to have a return policy and the return policy is very important. |
| I have to say for us germafobs we just can't get past this...... |
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Germs, schmerms...what about bed bugs? Diane |
| Can bed bugs live in latex? |
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I did a search just now since I never had bed bugs before and I did a lot of Latex core exchanges due to the fact I am petite in size and weight so the FloBed Advisor and Dave both thought I should go softer despite liking and needing a firmer bed. We are all so different that is why I feel everyone should go firmer than they think they will want a bed to bed if they like firm beds. http://bedzine.com/blog/bed-news/bed-bugs-on-the-rise-hypoallergenic-mattresses-the-way-forward/
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I think bedbugs can live anywhere, on/in anything. I've read people have brought them home in used books from the flea (ooh, bad pun) market! I personally have come across them twice in hotels, once in a not-so-nice small inn, and once in a large, reputable 5-star hotel. Given that they go into a dormant state if no "meals|" are available, I don't see why they couldn't survive in latex. Just a thought... Diane |
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Lynn2006 wrote: The latex cores are inside a zippered cover and are not slept on directly by the person returning them and by the person receiving them. I am a person that is very careful of germs. I was very comfortable with the exchanges I received except for one latex core that I felt was a tiny bit too long. Dave at FloBeds exchanged it for me with no shipping cost. Don't forget your topper (which is not an exchange) sits on top of the latex cores that were never slept directly on and they are in a zippered mattress cover. Lynn makes a good point - the topmost layer is the convolute, which is not exchanged. Which is itself under a thick padded wool cover. You have to go down a ways to hit the cores. Personally I'm comfortable with it; I can't think of any reason for concern from a hygeine perspective. Linda
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Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website. I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *. http://flobeds.com/FirmnessExchange.htm
This message was modified Mar 18, 2010 by eagle2
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eagle2 wrote: Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website. I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *. http://flobeds.com/FirmnessExchange.htm
I did do a core exchange for a vZone, and there was one piece on the zone that had unreadable black marker writing on it. It was also a completely different shade of color than the rest. Hubby did remarked about it looking used or old, but as it was an XF piece we didn't need anyway, I never gave it a second thought. I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex. I don't think FloBeds could maintain their reputation and word of mouth recommendations, yet alone the 7 year BBB award, if any of their pieces were unsanitary or in any way inferior. Just MHO, Natalie This message was modified Mar 18, 2010 by Natalia
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eagle2 wrote: Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website. I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *. http://flobeds.com/FirmnessExchange.htm
Linda |
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Natalia wrote:
I did do a core exchange for a vZone, and there was one piece on the zone that had unreadable black marker writing on it. It was also a completely different shade of color than the rest. Hubby did remarked about it looking used or old, but as it was an XF piece we didn't need anyway, I never gave it a second thought. I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex. I don't think FloBeds could maintain their reputation and word of mouth recommendations, yet alone the 7 year BBB award, if any of their pieces were unsanitary or in any way inferior. Just MHO, Natalie Natalia, Just because you didn't need it didn't change the condition of the piece. Philip This message was modified Mar 19, 2010 by Philip
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Philip wrote:
Natalia, Just because you didn't need it didn't change the condition of the piece. Philip I also stated "I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex." Natalie |
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Natalia,
I will admit that my knowledge of latex is quite limited, but I am certain that pristine latex does not look "old" as YOUR husband observed. To me smell is not the only criteria for determining the condition of my bed. The point I was attempting to make was that flobeds clearly stated that they would never send a defective product. Although the piece in question is but a small part of that v-zone core, from your own description, an argument could be made as to whether it was defective. It really comes down to whether you have confidence in the internet company you are buying from. The Turners have quite a following on this forum. Apparently, they are both likeable and have convinced a multitude of you that their product is worth investing in.
Thanks to everyone who has contributed to this thread. Philip This message was modified Mar 19, 2010 by Philip
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