|
We suffered through high end (S&F) pillowtops for years (yeah, I now know, don't buy a pillowtop).
So after reading plenty of reviews on foam and laying on, but deciding not to spend $5K on a King size Tempurpedic or $2500+ on the "S" brand new age foams, we decided to try the NovaForm Gel 12" foam mattress from Costco both due to the price and the liberal return policy. Well, all was good.................. for a while. Purchased King size Novaform Gel Memory about 1 1/2 months ago. Let it air out for 2 days and complaints about the smell were non-existent. I would like to stay with Costco as in my state, mattress returns are not legal (though Costco allows it, probably because they can ship out of state) So now the big question is , where do we go from here? This message was modified Oct 15, 2011 by robertwhite
|
|
robertwhite wrote:
Funny, I just posted another thread about Sleep Science and the Hybrid Bliss. Trying to find out exactly who they are. As for the signs in the stores. What I mean is that every store up North that carried TP, had big signs advertising the 90 day trial. Well, as TP plainly concedes that is a farce, who is telling fibs? I would say the local chain stores. I am not saying TP is trying to "take" customers at all. I AM saying that their advertising is HIGHLY misleading at bes and the fact that the chain stores play along just makes it worse. They may very well have a great product, but when I see "liberal" use of terms, that throws up a great big red flag. From TP "Our 90 Night Tryout is exclusive to Tempur-Pedic, and covers mattresses purchased direct from us, on our website or by phone. Tempur-Pedic mattresses purchased from retail stores are not covered by the Tempur-Pedic 90 Night Tryout." ------------- I just confirmed with Sleep Train - If you buy a new mattress from them including Tempurpedic, it is covered by a 100 day trail period and would be returnable with no fee up to 100 days. Including Adjustable bases. Pillows, not. Any clearance beds or floor models are not returnable. So, the store policy overrides mfr. policy I think in most cases. Tempurpedic is simply stating, they have a specific policy purchasing from them, and stores have their own policy. It sucks that some small stores can't offer refunds, but that's just the way it is. I would imagine small stores purchase their stock and store it. They just cannot afford to take returns because .......... Used mattresses sell very poorly. Very few people want a used mattress, and if they buy one, they expect a BIG discount. I've seen 3 week old mattresses stacked up at Sears outlets for 1/2 original price. This message was modified Oct 16, 2011 by slpngoc
|
|
robertwhite wrote: Mattress feels OK, but still a bit too firm in warmer weather. If you don't like the mattress enough to keep it under any circumstances, that's an entirely different situation.
|
|
Catherine wrote:
|
|
slpngoc wrote:
I just confirmed with Sleep Train - If you buy a new mattress from them including Tempurpedic, it is covered by a 100 day trail period and would be returnable with no fee up to 100 days. Including Adjustable bases. Pillows, not. Any clearance beds or floor models are not returnable. So, the store policy overrides mfr. policy I think in most cases. |
|
robertwhite wrote:
Sleep Train written guarantee - "If within 100 days ... you are not satisfied ... you can receive a full refund ". The policy is in writing and they honor it. No questions asked they picked up my $1500 adjustable base and delivered the fixed foundation. My card should be credited within a couple days. If it's in writing and it's clear, it happens or else I would call something like channel '7 on your side' news. They would return the money. This message was modified Oct 17, 2011 by slpngoc
|
|
A couple of memory foam comments: I ahve been looking for something for my wife to use on a single (trundle) bed in a spare bedroom when she's having trouble sleeping. We just bought a Costco novaform 2 1/2" topper for $100. I'm trying it because Costco will take it back for a full refund if we don't like it. One thing that worries me, though, is that I can't find a phone number for novaform on their literature or on the internet to ask any questions. That's always a red flag for me. Like they have so many problem calls that they do all they can to discourage customers contacting a live person with a problem or complaint. Only Costco's Customer Service policies allay that concern. We've looked at Tempurpedic and the local "Mattress Firm" retailer offers a couple options if you don't like the Tempurpedic after a 90-day trial. If you bring it back, they will credit your expense toward any other product in the store. They said if you don't want anything else, they will refund your money. But my sense is that it would be a lot of hassle to get the money back. Another option they offer: They have previously-owned mattresses at a substantial savings. A couple hundred off on a twin mattress-only, up to $500 or more off the higher grade, larger mattresses. But, in addition to the price reduction, they take away the returnable feature. They said when they take a mattress back, it goes through an expensive, thorough cleaning process before they resell it. They will not sanitize it a second time. So you better be sure you want the mattress before you consider a previously-owned Tempurpedic mattress. But this would be OK if you tried a smaller or lower-level Tempurpedic with the understanding that you could return it after 90 nights and upgrade to a larger size and/or more premium model, if you were happy with Tempurpedic. |
|
robertwhite wrote:
As for the iComfort, you do realize it is made by Sleep Innovations, the same company that makes the Novaform, right? And BTW, if you can find an iComfort Revolution or whatever they call it for $1200 in a King size, please let me know, as I will buy it just to try it out. A King size is WELL into the $2K range without an adjustable base. DIY foam is not going to happen. Why would I take the chance on an unknown feel if we are having trouble with a known memory feel? That makes zero sense. |
|
amurray wrote:
|