Mattress Forum

OK I'm in trouble now
Oct 10, 2009 3:09 PM
KimberlyH
Joined: Aug 21, 2009
Points: 486
OK.  So I called Custom Comfort and told them I wasn't happy with their customer service.  They told me the core was going to be 32, what they delivered was 28, and since I am heavy, I was sinking right into it.  They told me they would come out next Thursday to pick it up and adjust it.

So after a conversation with the manager, I ended up asking them to come pick it up and refund my money.  They agreed to do this after some arguing.  Then I told my husband that they are coming out to pick up the mattress today and he's got steam coming out of his ears!  He says it's something we should have discussed (true) and now he's going to have to sleep on the couch until something new arrives (also true) . . .

Sooooo, I talked to Flobeds and they are recommending xfirm over xfirm over firm for me, and my husband just wants me to order the same firmness for him (he really can sleep on any old thing).  I haven't placed the order yet, but I guess I'll be doing it this afternoon.

They are recommending the V-Posture one with the zones . . .  . I'm inclined to just order the Deluxe and try to keep it as simple as I can.  Eagle, is yours a deluxe or the posture model?

One thing I did find out, the "sale" is for ordering a blended Talalay latex instead of all natural.  If you want the sale price on the website, you're ordering blended.  However, he also said that a sale on the natural is coming up.

Another thing the guy (Dave?) told me is that the statement on the LI website that blended is more durable than 100% natural was put there before they started selling all natural.  He seemed to think there is no difference feel-wise between the two, and didn't have much to say about one kind being more durable than the other.
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