Beware of the Tag
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Purchased a Memory Foam Bed from Restonic, The tag that the consumer sees has 1" 5lb Cool ViscoElastic on of 3.5" 5lb Cool ViscoElastic and other stuff, but those are the main ones. When I received the specs it indicates 1" 5 DEN 13 ILD COOL VISCOLASTIC and 3.5" 5 DEN 13 ILD VISCOLASTIC. No "Cool" for the 3.5" . I confirmed it by the manufacturer of foam and did indicate they are two distinct products. I contacted the local bed manufacture and did confirm that the spec is correct and that the tags were incorrectly produced by a third part and that they were not proof read. Those tags have been there for a very long time and it seems that is what the sales folks are telling the end consumer. I was even told by the local bed rep that they were two "Cool" ViscoElastic foams in the mattress. This is not just in one show room with the tags, but in other showrooms with the same data. I do not want the bed anymore I feel mislead and trusted the Reps, and feel that this was not a simple 3rd grade mistake. So to all, be very careful |
Re: Beware of the Tag
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What is the basis of their claim that the top 1" is cool? What makes it cool in contrast to a traditional memory foam? However, if you bought the bed based upon it's being marketed as having all "cool foam," then you should be perfectly within your rights to ask for your money back. That's misrepresentation at the very least. And it's a weak excuse that the tags are wrong. Nobody proof-read the tags? And that's YOUR fault? |
Re: Beware of the Tag
| Well it seems that the bed keeps changing. I received the supposed real spec of the Restonic bed that I purchased, it seems like the lower level bed of the the memory foam line. I do not know if it is and outright error or they do not know their product. Eitherway, to many discrepancies and not even the first Rep that I spoke to at the furniture store has returned my calls. Even the furniture store does not like the situation, it makes them look bad. |