|
I discovered two tears in a latex topper I received. Would you consider this damage, or normal imperfections inherent to latex? |
Jim: I could not agree more! |
|
Good post jim! Here's an update on the situation: I let them know how disappointed I was in their customer service, saying I would no longer be a customer of theirs. I received an e-mail telling me that there's a miscommunication and they want to pay the cost of the swap. I don't have the time or resources to swap latex. I don't want to take it off my bed, I don't have a carton, and I don't want to haul a 53 lb. box to FedEx! I'm going to write back and see if they'll offer a rebate. I think it's only fair considering I paid full price for something that was received in less than satisfactory condition. |
|
This issue has now been resolved. I was offered the option of a 5% rebate or a completely paid for swap. I really would prefer to swap but I don't want to take the topper off, pack it up, and haul it to FedEx (it weighs over 50 lbs.!)., so I settled for the rebate. Would I order from them again? Well I got one topper that was perfect, and then this damaged topper, so their track record is 50/50! |
| I ripped a small piece from my topper just unpacking it. Latex is super fragile. I'm quite pleased with the quality and value of my topper from RMM. |
| 5% rebate seems . . . stingy to me. I'd have asked for a minimum of 25% for that piece of latex. Good to know there's one company I can avoid completely. |
|
zzzombie wrote: I ripped a small piece from my topper just unpacking it. Latex is super fragile. I'm quite pleased with the quality and value of my topper from RMM. My principal experiences has been with all natural latex. But I did have one piece of blended latex and it seemed to handle pretty much the same as the all natural. This has been discussed on the form previously. The principal thing to keep in mind is that natural botanically grown latex is quite "floppy" and is heavy. Therefore it has to be handled judiciously. The way that it has been described on various websites is that, a half piece of 3 inch latex from a California King mattress should be folded in thirds, like a letter, then lifted so you can get your arms around it and move it that way. The last thing you want to do is grab a handful of it and pull. Latex is also very "clingy" and will adhere to any other latex that it is next to. If you try to pull the latex with your hands, by grabbing it, my guess is that 9 times out of 10 you will tear it. But by handling it as just described I don't believe I have ever torn a piece of latex, and I've handled quite a few. |
|
KimberlyH I agree that it's a stingy offer, but at this point I just want to move on and enjoy my bed! As eagle2 points out, latex is fragile. I know I didn't tear my latex but maybe they think I did, and there's no way for me to prove this is the state the latex was in when I unpacked it. eagle2 great point about folding the latex in thirds, I read about doing that here and it made setting up my bed so much easier. Another hint in handling latex - have a friend to help if you need to move it around because it's so clingy. Standing on opposite sides of the bed, each one of you should extend your arms and slip them under the latex to gently lift and reposition. I'm soooo glad I found this forum. You folks are not only knowledgable and helpful but friendly, |
and I can't tell you how thrilled I am with my new latex bed! Thanks to all of you! |
narnia wrote: KimberlyH I agree that it's a stingy offer, but at this point I just want to move on and enjoy my bed! As eagle2 points out, latex is fragile. I know I didn't tear my latex but maybe they think I did, and there's no way for me to prove this is the state the latex was in when I unpacked it. eagle2 great point about folding the latex in thirds, I read about doing that here and it made setting up my bed so much easier. Another hint in handling latex - have a friend to help if you need to move it around because it's so clingy. Standing on opposite sides of the bed, each one of you should extend your arms and slip them under the latex to gently lift and reposition. I'm soooo glad I found this forum. You folks are not only knowledgable and helpful but friendly, Something is better than nothing for a refund More importantly how are you sleeping? Your shoulders are doing good I hope? |
