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Hi,
I've been lurking here for some time and I am grateful this community has been able to provide such insightful information relating to such an important and, lets face it, expensive purchase. I recently had a chance to lay on a Savvy Rest dunlop mattress recently and the wife and I were were more than pleased. As I did my online research, a number of seemingly reputable companies were repeatedly mentioned: FloBeds, Sleep EZ, Savvy Rest, FoamSweetFoam, Rocky Mountain Mattress, Arizona Mattress, etc. By far, FloBeds and Sleep EZ are mentioned more so than any of the others. I've pretty much narrowed my options down to a purchase from either FloBeds or Sleep EZ (with Savvy Rest coming in at a close third). However, as I compare prices I am utterly astonished at the difference in price between comparable mattresses made by the FloBed Posture Deluxe and a comparable Sleep EZ Model, the 10,000. There is about a $650 difference in price. However, FloBeds' frequent promotions can often cut that difference down to about a $450 difference in price. Of course, FloBed mattresses also come with a 2" convoluted topper and Sleep EZ does not. It should also be noted that Sleep EZ does not charge shipping whereas FloBeds charges about $119 to ship the package to the East Coast. Thus, we have a potential difference in price of about $570-$770, keeping in mind, again, that FloBeds includes the convoluted topper. It should be noted that the foregoing is for the purchase of a blended Talalay latex mattress. Thusly, I come to the crux of my question. Is FloBeds' customer service and/or product so superior to Sleep EZ to justify their price premium? It almost seems as if the Sleep EZ price, comparatively speaking, is too good to be true. I spoke with Dewey from FloBeds, and he was nothing short of courteous, informative and patient. I also spoke with Sean (Shawn?) from Sleep EZ, and while not as gregarious as Dewey, was still polite and informed. And despite Sleep EZ's "official" exchange policy described on their web site (one time only), many members of this forum have vouched for Sleep EZ, stating that Sleep EZ's exchange program is every bit as liberal/generous as FloBeds' policy. Any thoughts, comments, etc. would be greatly posted. Once I make my purchase, I promise to detail both my shopping experience and provide short and long-term reviews of my purchase. Thanks in advance. Edit: As I'm I was reviewing the two web sites, I wished to amend my post to include the following: FloBeds Warranty: 20 years, prorated after 10 years; Sleep EZ: 15 years. Also, it should be noted that FloBeds mattress casing zips completely off while the Sleep EZ does not. This message was modified Apr 1, 2010 by Jerseydevil
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KimberlyH wrote: I think he decided on either a Flobeds or a Sleepez, not the SaavyRest.
Return policies, as I understand them: 1) Saavy Rest - no returns 2) Sleepez - 60 day comfort guarantee, returns accepted with a 15% restocking fee, less shipping and handling. Layer exchanges: Website says one exchange, on the phone they say they will do more than one. 3) Flobeds - 90 day comforta guarantee, returns accepted without a restocking fee, less shipping and handleing. Layer exchanges: unlimited exchanges within 90 days. I dont know where you got your information, but I got mine here, which shows a 90 day return, no restocking fee, and a 90 day comfort gurantee. This is right from their website, and I just ordered a 13000 series last night. http://www.sleepez.com/warranty.htm
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Jerseydevil wrote:
Hi, Edit: As I'm I was reviewing the two web sites, I wished to amend my post to include the following: FloBeds Warranty: 20 years, prorated after 10 years; Sleep EZ: 15 years. Also, it should be noted that FloBeds mattress casing zips completely off while the Sleep EZ does not. The Sleep EZ warranty is 20 years, 10 non prorated and 10 prorated. Are you all reading from a different website than me? And the Sleep EZ cover does zip off completely. It comes that way in the package. http://www.sleepez.com/warranty.htm This message was modified Apr 9, 2010 by PLamarine
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PLamarine wrote:
The Sleep EZ warranty is 20 years, 10 non prorated and 10 prorated. Are you all reading from a different website than me? And the Sleep EZ cover does zip off completely. It comes that way in the package. A lot of the postings made about the differences may be based on prior information as not everyone is checking the SleepEZ site regularly. I've noticed that as more and more comparisons/comments between the two are posted here on the forum, SleepEZ has changed their policy to stay competitive with FloBeds. However, if you check their return policy today on their site, you will see that they will charge you for exchanging second and subsequent layers. Not a restocking fee, but full payment for those layers. FloBeds does not charge at all for any layer exchanges. And if you read the blogs through, you will have seen that a lot of people here have spent a lot of time exchanging their layers and purchasing new ones to get that "perfect" bed. So, that difference between the two still remains the same today and is why a lot of people here are big FloBeds fans. This message was modified Apr 9, 2010 by TJ12
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Saavy Rest's return policy (i.e. no returns, only exchanges) was deal-breaker for me too even though I thought I wanted part Dunlop for my mattress. I went with FloBeds (though they don't offer Dunlop and I wish they did) and, as many others have attested to, and I've said in my posts quite some time ago (haven't checked this forum for quite awhile), their service is truly excellent--above and beyond "the call of duty" for sure. I've had my bed for 9-10 months and I'm still happy with it. I did have to go quite a bit firmer than their website "firmness adviser" recommended, and even firmer than they originally recommended. But my husband's side worked right away with what they recommended (and maybe even what the "firmness adviser" said, but I'm not remembering). It seems like from posts on this forum that, even if you're lightweight and like a soft bed, the really soft talalay set-ups end up not working for many. Maybe cause talalay is so springy. All the specs of what I got and lots of other related miscellaneous info is in my previous posts, so if interested, you can do a search under my name. Good luck! |
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TJ12 wrote:
A lot of the postings made about the differences may be based on prior information as not everyone is checking the SleepEZ site regularly. I've noticed that as more and more comparisons/comments between the two are posted here on the forum, SleepEZ has changed their policy to stay competitive with FloBeds. However, if you check their return policy today on their site, you will see that they will charge you for exchanging second and subsequent layers. Not a restocking fee, but full payment for those layers. FloBeds does not charge at all for any layer exchanges. And if you read the blogs through, you will have seen that a lot of people here have spent a lot of time exchanging their layers and purchasing new ones to get that "perfect" bed. So, that difference between the two still remains the same today and is why a lot of people here are big FloBeds fans. I see. But I guess it's good to know that their "unofficial" policy is to replace subsequent layers just for the shipping cost. |
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linda wrote: I went with FloBeds (though they don't offer Dunlop and I wish they did) |
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Why not try the Sam's club Dunlop mattress then? This sounds like a really high quality mattress, and the price is very good. The foundation sounds high quality too. The Dunlop latex is from Latexco, having the added advantage of being made in the USA:
http://www.samsclub.com/shopping/navigate.do?dest=5&item=457139&pCatg=6805
Latexco:
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| Easy answer: I'm not a Sam's Club member. |
| Well, getting a membership would add $40 to the cost of the Sam's Club mattress. That cost has to be taken into account too. |
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I came across this thread which i thought was very informative as i'm debating b/w these two companies as well. HOWEVER their guarantees/return policies from what i understand are not the same anymore and i wanted to make sure i understand them correctly
SleepEZ: 90 day guarantee: for queen mattress w/split layers can exchange TWO layers at $30 shipping each. After that you pay full shipping for each layer. After 90 days you pay full price. Flobeds: Goldilocks guarantee: from Day 1 to 5 years after purchase, you buy a new layer for $75. NO unlimitd exchanges. To me the flobeds guarantee does NOT seem this liberal one as previously discussed and appreciated. I guess i feel this doens't "justify" the price difference now, unless i'm totally missing something |