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Yes, it happened two nights ago. I actually felt a thud in the middle of the night. We woke up several times in deep pits that were hard and caused great pain. It seems the core gave out. This bed is only about 6 weeks old. Of course it could not happen within the first 30 days when we could return the bed with no questions asked. I called the salesman I originally worked with and explained. He said come in right away and lay on the showroom model and explain exactly what my bed is doing. I did this and he agrees that something is very wrong with the core. He is sending out a tech. to check it over very thouroughly. Now, if you look at the bed it looks beautiful. There are no body impressions or anything. It is when you lay in the bed that the problem is very evident. There is absolutely no bouyancy. The longer you lay there, the deeper you sink. The deeper you sink, the more painful the night becomes. The salesman has instructed the tech. to lay on the bed for some time and in different places. I sure hope this goes my way. I know the technicians are supposed to find a reason for a bed failure and the fault is usually found with the consumer. I am ready for battle, but I hope this will not be necessary. So yes, I am one more consumer that would say I cannot reccomend Spring Air based on my experience. I hope I can at least say that the furniture store has wonderful customer service. These mattress manufacturers really are heartless SOBs. By the way, I have to wait until November 27th before I can get my inspection. That was the soonest appt. they had. I hope I survive! This message was modified Nov 26, 2007 by sillymom
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| I think the topper would only help if you removed the layer of your mattress that isn't providing enough support. Then add the topper of your liking. You may even like the bed by itself once that layer is gone, and not need a topper. |
| So this perfect man-made latex material Spring Air uses is not so perfect after all. Thanks for sharing. I hope you are contacted by those that are also hurting and want a refund or a new bed. |
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Hi folks, I took a long time off due to an internet stalker that had nothing to do with this forum. I know the person in real life and had to get that handled. The loooong story with my latex bed is a comedy of errors. My salesman (who is a truly nice guy) did not accept a first inspection and called for a second one. That inspection proved that yes, the core was shot. By then we were sinking well below the sides of the mattress and I had actually injured my back trying to get out of bed one morning. We traded that in for a Beautyrest Exceptionale plush. Within a week the top layer of coils was sliding off the bottom layer. Since the bed was so comfy, we decided to replace it with the same model. guess what is happening only a month later? Yes, the top layer of coils is sliding off and now it is killing us. I will be calling the store today. We decided not to go the latex route again because my husband just did not like the feel of it. He will do just about anything for me, but I want him to be comfortable too. He has certainly proven his patience and love in these last seven months. We are now on bed number 6, and it too is defective. Since we are stuck being able to only make exchanges, we must choose among the brands the furniture store carries. I think I am done with Simmons. This has been quite a learning experience for us. I think when I return to school next year, I am going to study consumer law and become an advocate for all us little people. Thanks for listening. |
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Well, I see Simmons still makes the JUNK they have always made... I had a Simmons once and it was pure junk, went bad after about a year. If I were you I would buy the bed with the least amount of foam padding, the best springs, and then as soon as it goes bad - probably within the year - do surgery on it. |