Latex Questions/Troubles
Jan 8, 2008 3:46 AM
Joined: Jan 8, 2008
Points: 7
I bought a latex foam mattress that was amazing in the store. After I got it home, it started to "break in", in the terms of the Bed Store Owner. It got softer in spots and felt lumpy and uneven. I had not been told the bed would not feel like it did in the store - I thought that was the point of a latex mattress!!! Needless to say, I am disappointed and not sure I can trust the store I bought it from. Did they deliver me a cheaper bed than I had bought thinking I might not notice? Or is the latex they used possibly inferior/defective? Or did they just not tell me the whole story when I bought it and the latex mattress does indeed break in and, according to the store, softens about 25% when being broken in? I spent way more money than I had originally intended, and all I want is the mattress I thought I was buying!! Any thoughts?
Re: Latex Questions/Troubles
Reply #1 Jan 8, 2008 8:21 AM
Location: Mequon, WI
Joined: Aug 30, 2007
Points: 363
Return the bed & never shop at that store again.  Try to find a more honest store.
Re: Latex Questions/Troubles
Reply #2 Jan 8, 2008 11:42 AM
Joined: Aug 30, 2007
Points: 464
GDY55 wrote:
I bought a latex foam mattress

Which specific brand and model did you purchase?  Some configurations have only a token layer of latex.

Re: Latex Questions/Troubles
Reply #3 Jan 8, 2008 3:55 PM
Joined: Jan 8, 2008
Points: 7
It is a named Sleep-n-Aire, here in Santa Monica, CA. They make their own mattresses with natural latex from Latex International (so they say...). The owner said a bed is not returnable -but they came and took the bed back to put in a different, firmer top. That bed is now here with me, but still he is saying the mattress will soften up in the first 30-90 days. He seems to be working with me, but I just don't know if I can trust them... Here is their website description of their Latex line (bottom of the page)... http://www.sleepnaire-sm.com/mattresses/

My question is should there be a 'breaking-in' period for the bed, where it softens up/feels lumpy before reaching a stable, non-lumpy point? The Mattress I now have still is not the mattress I laid on in the store - that was the bed I wanted and paid $$$ for...

Thank you for your reply!!
Re: Latex Questions/Troubles
Reply #4 Jan 8, 2008 3:58 PM
Joined: Jan 8, 2008
Points: 7
The owner said the bed is not returnable -but they came and took the bed back to put in a different, firmer top. That bed is now here with me, but still he is saying the mattress will soften up in the first 30-90 days. He seems to be working with me, but I just don't know if I can trust them... Here is their website description of their Latex line (bottom of the page)... http://www.sleepnaire-sm.com/mattresses/

My question is should there be a 'breaking-in' period for the bed, where it softens up/feels lumpy before reaching a stable, non-lumpy point? The Mattress I now have still is not the mattress I laid on in the store - that was the bed I wanted and paid $$$ for...

Thank you for your reply!!
Re: Latex Questions/Troubles
Reply #5 Jan 8, 2008 5:04 PM
Location: Wisconsin
Joined: Dec 28, 2007
Points: 83
I don't know about the "break in period" or lumpiness questions but maybe you could contact Latex International directly and ask them if their latex does this.

http://www.latexinternational.com/

Latex International West: 1-888-LATEX US, ext. 710

Even if it is normal/expected for your mattress to soften up after a few weeks, they should have told you that before you bought it. I believe softer Talalay latex (lower ILDs) does soften up more quickly than firmer Talalay (higher ILDs) and more quickly than Dunlop latex.

This website in your post doesn't give a lot of details or specifics. They don't say what firmness of latex they sell. They don't say what the cover is made of. For all you know, there is a little latex with a lot of other stuff like cheap polyurethane foam mixed in. The other materials might be what is causing your problems. You might want to find out more about what the mattress is actually made of. And you might want to find out what the "20 year non prorated warranty" covers.

Good Luck!
This message was modified Jan 8, 2008 by mattressmom
Re: Latex Questions/Troubles
Reply #6 Jan 9, 2008 2:32 AM
Joined: Jan 8, 2008
Points: 7
Thank you for your great idea to call Latex International!! I really appreciate your help. Greg
Re: Latex Questions/Troubles
Reply #7 Jan 9, 2008 8:41 AM
Location: Mequon, WI
Joined: Aug 30, 2007
Points: 363
Open the zipper on the mattress and take a peek inside.  If everything in there is off white with little 1/4" pin holes running through it, then it is a 100% latex mattress.  If you find something else in there, it is not a 100% latex mattress.

I think Latex International will tell you the truth, and hopefully they will contact the store and teach them about their latex.......  Latex should not feel lumpy.  In my experience, latex should not break in, or soften over time.  It should remain consistent for years, that is one of the main advantages of using latex for beds.

Re: Latex Questions/Troubles
Reply #8 Jan 9, 2008 3:21 PM
Location: Wisconsin
Joined: Dec 28, 2007
Points: 83
MequonJim wrote:
Latex should not feel lumpy.  In my experience, latex should not break in, or soften over time.  It should remain consistent for years, that is one of the main advantages of using latex for beds.
I think that's right. I believe I read that Shawn at SleepEZ said that softer latex would soften up a bit more quickly than firmer latex - but not much - and over YEARS. Softening 25% in a couple of months seems ridiculous!
This message was modified Jan 9, 2008 by mattressmom
Re: Latex Questions/Troubles
Reply #9 Jan 9, 2008 10:34 PM
Foam Nerd
Location: USA
Joined: Aug 30, 2007
Points: 605
The numbers and graphs I have seen showing ILD change over simulated YEARS of use show it changing only slightly. Nowhere NEAR 25%. We're talking a few percent. Some all-latex mattresses have remained in use for over 30 years.

Lumpiness is absolutely not one of the typical characteristics of latex.

I too am wondering just what's in the mattress? Does it have a zipper, or is the top sewn on?
Re: Latex Questions/Troubles
Reply #10 Jan 10, 2008 12:51 PM
Joined: Jan 8, 2008
Points: 7
There is no zipper - the top is sewn on... the tag says it is a 100% latex core. Feeling the top/bottom/sides of the mattress, I'd say there are definitely not springs/coils in there. I'm inclined to give them the benefit of the doubt at this point (really, what are my options?) and see how the bed settles in. They definitely know how to make a bed - the floor model is amazing. I think I will go back to them to renegotiate price, since the bed I have is not the bed/experience I thought I was buying. Or keep having them adjust it until I'm satisfied...

I will address the whole issue of the bed 'breaking in' and softening 25% with Latex International and report back... that's the one thing that still bothers me alot... why would the store say that when everyone here is in agreement that should not happen in a latex bed???

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