| Do not buy your mattress from overnightmattress.com. They do not ship as they tell you they will. We ordered our mattress on 7/10/11 and still don't have it. (OVERNIGHT MATTRESS.COM) Can't ever reach them. We have no tracking number. We have also contacted the BBB in Johnson City Tennessee to report them. Wondering if we will ever get our mattresses, and what they will be like when we get them. Though I would help someone out and tell them not to buy from them! |
| I don't know anything about this company, but someone elsewhere said if you're calling them to complain, you should press whatever number is used for "New customers". Apparently that makes them answer the phone. |
| Sorry to hear about your problem. I have recommended them because my experience with them was very good. That was a few years ago. It seems they may have changed management or something? Good luck and let us know how this turns out. |
| I just placed an order with them Friday. I made the guy verify that they had the stuff in stock to make the mattress, and he said it would ship Monday at the latest. We would like to get it here by the end of next week, so hopefully he wasn't just pulling my leg. I will let you know when I get the tracking info. |
| I just got the shipping confirmation with tracking numbers on Tuesday morning. The scheduled delivery is for Aug 4th, which is 6 days after I ordered it. If that holds, it looks like you could order on a Monday and have it on a Friday, but that would be cutting it close. One week delivery seems about right, which is quicker than I was quoted from anyone else. |
| Update: I got another message saying the mattress was actually shipped UPS rather than FedEx, with a UPS tracking number that actually works (the fedex never showed any progress). The delivery is now slated for 1 week from the day it was ordered. I'm hopeful it will make it on time. |
| Any company that calls themselves overnight mattress.com sounds like it might be a problem. I bought my most recent mattress from an online company called saatva. It's a really nice pillow-top and it was around $800, i thought that was a really good price compared to other beds I was looking at. |
|
afranklyn wrote: Any company that calls themselves overnight mattress.com sounds like it might be a problem. I bought my most recent mattress from an online company called saatva. It's a really nice pillow-top and it was around $800, i thought that was a really good price compared to other beds I was looking at. It seems like the mattress industry is up there with used car sales as far as the scum factor goes. |
|
afranklyn wrote: It's a really nice pillow-top |
|
sleepswithcats wrote:
It seems like the mattress industry is up there with used car sales as far as the scum factor goes. Getting the mattress quicker was appealing to me since we had visitors coming and an extra bed would be nice. Everyone else was quoting me several weeks. In reality, a custom foam mattress can get shipped pretty quickly if all the components are in stock. However, I would have been willing to wait a couple extra weeks for a better value (but I couldn't find that). To me, quick shipping is "icing on the cake" if the product is what you want. |
| I have had my mattress for about 6 months. Ya I had heard from people that pillow tops sometimes don't last but the mattress I got from saatva is a euro pillow top so it's wadded in with the mattress not stitched seperate so it will stay intact. |